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4732523-165627The Power of “I” - Business Process Improvement,What every BA needs to know.Overview Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. This webinar explores the need for a business process improvement and the critical success factors for making the effort successful. It also provides a practical framework for improving process and covers a number of useful techniques. Learning ObjectivesAt the end of this session you will be able to… Articulate the case for Business Process Improvement (BPI).List the essential steps of Business Process Improvement (BPI).Name several BPI analysis and design techniques and describe how to utilize them.Discuss the importance of monitoring and managing processes. Audience: Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to improve and/or manage business processes.Speaker Bio: -1524031496000Dr. Susan Heidorn, BRMP, PMP, CBAP, CSM, HSDPDr. Susan Heidorn is the Director of Business Solutions for Watermark Learning in Minneapolis. Susan is an experienced consultant, facilitator, speaker, and trainer, with over 25 years of business experience. Susan directs programs in business analysis, business relationship management, and leadership, including developing and delivering courses and providing consulting. She has been a speaker at a number of IIBA? and PMI? conferences, as well as local and regional organizations, boards, and private clients. She is a lifelong learner whose passion it is to guide people into achieving excellence in their personal and professional lives and works on creating positive impacts to the organization. ................
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