Division:



HARRISBURG AREA COMMUNITY COLLEGE

FORM 335

Course Form 335 must be updated at least every five years per AP 765 to include, at a minimum, the following elements. [§335.2]

1. Digital Description (Insert new/revised digital description below):

Credit hours: 3.0

Lecture hours: 3.0

Lab hours: 0.0

BL: [ ]⅓ [ ]½ [ ]⅔ [  ] Other (Indicate fraction or percent)

2. Catalog Description (Insert new/revised description below):

Provides a fundamental understanding of the professional, administrative and financial management responsibilities of the Medical Assistant. This course emphasizes scheduling, electronic medical record keeping, telephone etiquette, fundamental business writing skills, as well as the proper procedures for banking, billing, collections, accounts payable, payroll, and the use of medical-management accounting software to maintain patient records. This course is restricted to students enrolled in the Medical Assisting AS and Certificate programs.

Minimum Grade Required

3. Prerequisites: CIS 105 C

Corequisites:

Other:

4. Learning Outcomes

[These outcomes are necessary to enable students to attain the essential

knowledge and skills embodied in the program’s educational objectives.]

Upon successful completion of the course the student will be able to:

Note: codes prefixed by (AppB) indicate specific accreditation required learning outcomes

Communication

• Recognize the elements of fundamental writing skills (AppB IV.CIV.8)

• Discuss the applications of electronic technology in effective communication (AppB IV.CIV.9)

• Organize technical information and summaries (AppB IV.CIV.12

• Demonstrate telephone etiquette techniques (AppB IV.PIV.7)

• Compose professional/business letters (AppB IV.PIV.10)

Administrative Functions

• Discuss the pros and cons of various types of appointment management systems (AppB V.CV.1)

• Describe scheduling guidelines (AppB V.CV.2)

• Recognize office policies and protocols for handling appointments (AppB V.CV.3)

• Identify critical information required for scheduling patient admissions and/or procedures (AppB V.CV.4)

• Identify systems for organizing medical records (AppB V.CV.5)

• Describe the various types of content maintained in a patient's medical record (AppB V.CV.6)

• Discuss the pros and cons of various filing methods (AppB V.CV.7)

• Identify both the equipment and supplies needed for filing medical records (AppB V.CV.8)

• Describe indexing rules (AppB V.CV.9)

• Discuss filing procedures (AppB V.CV.10)

• Discuss the principles of using Electronic Medical Records (EMR) (AppB V.CV.11)

• Identify the types of records in the healthcare setting (AppB V.CV.12)

• Identify time management principles (AppB V.CV.13)

• Manage appointment schedules using established priorities (AppB V.PV.1)

• Schedule patient admissions and/or procedures (AppB V.PV.2)

• Organize a patient's medical record (AppB V.PV.3)

• Use the internet to access information related to the medical office (AppB V.PV.7)

• Maintain organization by filing (AppB V.PV.8)

• Discuss the importance of routine maintenance of office equipment (AppB V.CV.14)

• Perform routine maintenance of office equipment with documentation (AppB V.PV.9)

• File medical records (AppB V.PV.4)

• Execute data management using electronic healthcare records such as EMR (AppB V.PV.5)

• Use office hardware and software to maintain office systems (AppB V.PV.6)

Legal Implications

• Apply HIPAA rules in regard to privacy/release of information (AppB.IX.PIX.3)

Basic Practice Finance

• Explain basic bookkeeping computations (AppB VI.CVI.1)

• Differentiate between bookkeeping and accounting (AppB VI.CVI.2)

• Describe banking procedures (AppB VI.CVI.3)

• Discuss precautions for accepting checks (AppB VI.CVI.4)

• Compare and contrast the different types of check endorsements (AppB VI.CVI.5)

• Differentiate between accounts payable and accounts receivable (AppB VI.CVI.6)

• Compare and contrast manual versus computerized-bookkeeping systems used in ambulatory healthcare (AppB VI.CVI.7)

• Describe common periodic financial reports (AppB VI.CVI.8)

• Prepare a bank deposit (AppB VI.PVI.1)

• Perform accounts receivable procedures to include: (AppB VI.PVI.2)

a. Posting entries on a daysheet

b. Billing procedures

c. Collection procedures

d. Posting adjustments.

e. Processing a credit balance

f. Processing refunds

g. Posting non-sufficient fund (NSF) checks h. Posting collection agency payments

• Utilize computerized office billing systems (AppB VI.PVI.3)

• Recognize staff needs and limitations in the establishment of a filing system (AppB V.AV.1)

5. Planned Sequence of Instruction

[These must be designed to help students achieve the learning outcomes.]

Communication Skills

• Acceptable telephone etiquette

• Effective Telephone communication

• The various types of incoming and outgoing calls for the medical office

• Proper technique for taking telephone messages in a medical office.

• Telephone Triage policy for Medical Offices

Written Skills

• Responding to and initiating written communication

• Recognizing and using the components of a letter

• Correct spelling and use of Medical Terminology

• Use of Computer programs applicable to the office.

• Use of other communication equipment: Fax, copiers, etc.

Appointment Scheduling

• Use of Appointment books

• Use of Appointment software

• Appointment Scheduling techniques/ Systems

• Types of Appointments: New or established patient, sick patient, follow up patient, or patient having a medical procedure.

• Scheduling Guidelines: information needed, and time allotments

Electronic Patient Records Management

• Preparing new patient records

• Organization and contents of medical records

• Filing systems and procedures in the Medical Office

• Filing reports and correspondence in medical records

• Filing and retrieving Medical Records

Office Maintenance

• Maintaining office equipment

Basic Bookkeeping Skills

• Accounts Receivable

• Methods of maintaining accounts receivables

• Manual Systems: single entry, double entry, pegboard

• Computer systems

• Combinations of both

• Components of Accounts Receivables in the Medical Office

• Charge slip or encounter form

• Fee Schedule

• Patient Account ledger

• Day Sheet

• Accounts Payable/ Banking

• Classification of accounts payable

• Types of bank accounts

• Types of checks

• Check acceptance policies

• Check writing techniques

• Preparing bank deposits

• Policies on Depositing funds

• Policies on Withdrawing funds

• Reconciliation of bank statements

• Using auxiliary banking services

Computerized systems for Medical Financial Management

• Computerized system advantages

• Computerized system disadvantages

6. Assessment of Student Learning

[Methods of assessment should be appropriate for Learning Outcomes listed above.]

Assessment of student learning outcomes for the course, as required by AP 765, is part of regular curriculum maintenance and/or improvement. The specific plan has been determined by the pertinent faculty involved and is kept on file in the division office.

Methods of assessment include quizzes, exams, projects, papers and computer exercises

7. List of Texts, References, Selected Library Resources or other Learning Materials (code each item based on instructional use): C-Lecture/Laboratory, A-Lecture, B-Laboratory, LC-Lecture/Clinical, CLN-Clinical, I-Online,

BL-Blended, D-Independent Study, P-Private Lessons, E-Internship,

F-Cooperative Work-Study, FE-Field Experience. [These resources must be easily accessible to students.]

A: Keir, Lucille, et.al. Medical Assisting Administrative and Clinical Competencies, current edition, Thompson/ Delmar Learning

A: Keir L.,et al, Medical Assisting, Administrative and Clinical Competencies, (Workbook) current edition, Delmar Publishers, Inc.

8. Prepared by Faculty Member: [pic] Date: 11/19/12

9. Approved by Department Chairperson: [pic] Date: 11/29/12

10. Approved by Academic Division Dean: Lori A. Fair Date: 1/22/13

This course meets all reimbursement requirements of Chapter 335, subchapters A / B.

This course was developed, approved, and offered in accordance with the policies, standards, guidelines, and practices established by the College. It is consistent with the college mission.

If the course described here is a transfer course, it is comparable to similar courses generally accepted for transfer to accredited four-year colleges and universities.

11. Director, Curriculum Compliance: Erika Steenland Date: 1/24/13

12. Provost & VP, Academic Affairs: James E. Baxter, P.G. Date: 1/31/13

13. Original Date of course approval by the college: 200420

14. Date(s) of subsequent reviews [Indicate change: Learning Outcomes; textbook(s)]:

12/02

1/03

3/10 Learning Outcomes, Planned Sequence of Learning Activities, Textbooks

11/12 – Title, catalog description, learning outcomes, sequence of instruction.

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