Department of Consumer Affairs



Department of Consumer Affairs Current

Position Duty Statement

HR-041 (new 7/15)

|Classification Title |Board/Bureau/Division |

| | |

|Office Technician (Typing) |Bureau of Cannabis Control |

|Working Title |Office/Unit/Section / Geographic Location |

| | |

|Enforcement Office Technician |Enforcement Unit / Rancho Cordova, CA |

|Position Number |Name and Effective Date |

| | |

|591-310-1139-001 | |

General Statement: Under the general supervision of the Enforcement Supervising Special Investigator I (SSI I), the Office Technician provides a variety of technical support in the Enforcement Division of the Bureau of Cannabis Control. Duties include, but are not limited to:

A. SPECIFIC ASSIGNMENTS [Essential (E) / Marginal (M) Functions]

30% Enforcement Telephone/Counter Assistance (E)

Provide assistance to callers and answer routine questions following Bureau processes and procedures. Transfer calls to assigned analyst or Special Investigator and provide detailed email messages to analyst or Special Investigators with the information ascertained from the caller. Assess whether a verbal or written response is needed to respond to inquiry. Draft a written response for management approval, if applicable. Act as the Enforcement point of contact for the public counter including inputting complaint information into the complaint management system and scanning and uploading documents.

30% Enforcement Complaint Coordinator (E)

Utilize the Bureau’s complaint system to view complaints and research and respond to a variety of inquiries from licensees and the public which may require in-depth research of licensing database and other resources to provide accurate and appropriate responses. Review and forward the more complex or technical inquiries to an analyst or Special Investigator for response using the Bureau’s guidelines and procedures. Draft more technical email responses for management approval.

20% Enforcement Mail (E)

Process the Enforcement Unit’s mail including conducting research to determine if correspondence and any documentation received is related to a pending investigation or case and forward to assigned analyst or Special Investigator. Draft responses for management’s approval for routine inquiries and forward more technical requests to manager. Establish and maintain law enforcement contact databases for points of contact statewide.

10% Document Preparation (E)

Research enforcement documents needed to fill Public Records Act Requests and package the items for management and legal divisions review as well as package enforcement reports for legal review. Organize, file and forward to appropriate staff the various documents received by the Bureau such as Certificates of Analysis from Licensed testing laboratories, incoming police reports, notice of diversion reports and shipping manifests.

10% Enforcement Supply and Equipment Liaison (M)

Assist Enforcement Staff with enforcement travel preparations, conference and large meeting preparation, including booking conference rooms and reserving audiovisual equipment. Maintain enforcement vehicle service records and mileage logs files. Provide administrative support to Enforcement Staff, including monitoring and maintaining the Enforcement Unit’s office supplies and follow Bureau protocols to order more supplies when necessary.

B. Supervision Received

The Office Technician reports directly to and receives assignments from the Supervising Special Investigator I. Assignments and directions can also come from the Supervising Special Investigator II or the Assistant Chief of Enforcement.

C. Supervision Exercised

None

D. Administrative Responsibility

None

E. Personal Contacts

The Office Technician has daily contact with the public, licensees, DCA and Bureau staff, other state agencies, and local authorities.

F. Actions and Consequences

Failure to respond timely to inquiries, make thorough and accurate assessments and judgments or effectively administer the laws and regulations that govern the bureau may result in harm to the public, licensees and applicants. Failure to exercise good judgment in responding to requests from the public, or in the handling of sensitive issues may result in incorrect information being released, which could jeopardize the confidence and integrity of the Bureau or the Department.

G. Functional Requirements

The incumbent works 40 hours per week in an office setting with artificial light and temperature control. Daily access to and use of a personal computer and telephone is essential. Use of a computer mouse and minimal intermittent keyboarding (computer and phone keypad) is required. Sitting and standing requirements are consistent with work in an office setting. Occasional lifting from 10-15 pounds may be required. Incumbent is required to work standard operating hours from 8:00 AM to 5:00 PM.

H. Other Information

Due to the confidential and sensitive nature of the assignments, the incumbent must consistently exercise a high degree of initiative, independence, sound judgment and creativity in performing assigned tasks. The incumbent must be self-motivated, conscientious and dependable. Professional courtesy and the ability to act independently must be demonstrated always. Regular attendance and punctuality are an essential part of this job.

CORI-Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA’s (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program matters at all times.

I have read and understand the duties listed above and I can perform these duties with or without reasonable accommodation. (If you believe reasonable accommodation is necessary, discuss your concerns with the hiring supervisor. If you’re unsure of a need for reasonable accommodation, inform the hiring supervisor, who will discuss your concerns with the Health & Safety analyst.)

_______________________________________________________________________

Employee Signature Date

____________________________________

Printed Name

I have discussed the duties of this position with and have provided a copy of this duty statement to the employee named above.

________________________________________________________________________

Supervisor Signature Date

_____________________________________

Printed Name

New: 1/20/2018

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