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SANTA YNEZ TRIBAL HEALTH CLINICJOB DESCRIPTIONTITLE:Medical Assistant (MA)DEPARTMENT:Medical CLASSIFICATION:Nonexempt REPORTS TO:Medical Clinic CoordinatorDAYS/HOURS: Monday-Friday, 40 hours per week JOB SUMMARY:Assists in the coordination and delivery of medical care to patients of the clinic. Greets and roomspatients, prepares exam rooms and patients for providers, collaborates with referrals team as needed,assists with patient phone calls and any related follow-up, and completes forms and documentation as needed.ESSENTIAL RESPONSIBILITIES:Participates as a member of the Medical Team by working closely with providers and other departments of the clinic to ensure effective patient care.Works to ensure patient satisfaction; establishes rapport with patients and delivers care in a professional manner.Provides care appropriate to the age of the patients served (i.e., infant, pediatric, adolescent, adult, or geriatric).Provides language translation services as needed.Takes vital signs (e.g., blood pressure, temperature) and records height and weight on all patients; obtains simple health histories, records reasons for visit, and ensures all necessary documentation is completed in electronic health record (EHR).Performs visual acuity, hearing tests, EKGs, and nebulizer treatments as needed.Ensures all exam rooms are stocked with the necessary equipment needed for patient care.Performs venipunctures and point-of-care testing as directed by providers’ orders. Administers vaccinations under the supervision of onsite nurses/providers.Administers PPDs as ordered.Cleanses minor wounds and changes dressings with direct supervision.Wipes down exam tables and all patient surfaces daily.Keeps lab, immunization room, and general department areas neat and clean and disinfects all surfaces daily.Uses appropriate medical terminology in communications and documentation.Disposes of contaminated waste daily or as necessary using proper PPE.Participates in health conferences, committees, and trainings as directed.Collaborates with providers and nurses any information and/or observation concerning patient that may have an effect on the patient’s illness/TX, such as abnormal vital signs, abnormal response to patient screening, and/or adverse reactions to medications/blood draws. Conducts various phone calls with outside offices, laboratories, insurance offices, pharmacies, intra-departments to assist with coordinating care.Maintains knowledge of programs provided such as Child Health and Disability Prevention (CHDP)/Patient Assistance Program, Medi-Cal, Healthy Families, Family Planning, Access, Care, and Treatment (Family PACT), Every Woman Counts (EWC), etc.Adheres to domestic violence and child, dependent, and elder abuse protocols.Maintains and adheres to confidentiality and privilege communication protocols (e.g., patient, employee, clinic, and Health Insurance Portability and Accountability Act (HIPAA) as set forth by SYTHC.Adheres to of all safety policies and procedures inclusive of infection control rules and regulations, Occupational Safety and Health Administration (OSHA) compliance, and Clinical Laboratory Improvement Amendments (CLIA).Performs other duties as assigned.MINIMUM QUALIFICATIONS: Graduate of an accredited medical assistant training program.Certified/registered by an authorized state or national agency.Current and valid CPR certification. English-Spanish bilingual skills.Strong knowledge, skills, and abilities in providing patient care within the scope of a Medical puter proficiency, including Microsoft Office suite of products and electronic health records systems.Interpersonal skills and the ability to communicate information clearly and accurately, both verbally and in writing.Must have accuracy and attention to detail on clinical, technical, procedural, and administrative tasks. Experience and sensitivity in working with culturally diverse communities, including the ability to relate to and understand the special and specific needs of Native Americans.Ability to work independently and as member of a team, providing excellent service while maintaining patient confidentiality. Ability to operate in a dynamic, fast-paced environment with minimal supervision and frequent interruptions. Commitment to mission, policies and goals of the tribal clinic.DESIRABLE QUALIFICATIONS: Willingness to receive continuing education training (some travel required). Native American preferred. LANGUAGE SKILLS:Effective written and verbal communication skills.Ability to read, analyze, and interpret medical information, medical protocols, technical procedures, forms, and related documents.Ability to respond to common inquiries or complaints from patients, regulatory agencies, or members of the business community.Ability to effectively present information to and respond to questions from the medical team, other departmental colleagues, and patients.MATHEMATICAL SKILLS:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratios, and percentages, and to draw and interpret bar graphs.REASONING ABILITY:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, verbal, diagram, and/or schedule form.PHYSICAL REQUIREMENTS:Ability to handle a position that is physically and emotionally challenging. Ability to handle a high degree of stress and physical activity, including walking, stooping, bending, lifting up to thirty (30) pounds, sitting, seeing within normal range vision correctable to 20/20, hearing within normal range, writing, and dealing with time constraints and stress.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to odors or airborne particles. The noise level in the work environment is usually within normal range.I have received, read, understood, and agree to perform the duties described in the above job description.____________________________________________________________Signature of EmployeeDate_______________________________________________Printed Name of EmployeeRevised: 01/2020 ................
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