CALIFORNIA STATE UNIVERSITY, LONG BEACH



CALIFORNIA STATE UNIVERSITY, LONG BEACHCOLLEGE OF HEALTH AND HUMAN SERVICESHEALTH CARE ADMINISTRATION DEPARTMENTCourse Syllabus: HCA 480: Internship in Health Care Administration Fall 2014 (rev. July 2, 2014) (Selected Thursdays) Instructor: Terence Cunningham, MHA, FACHE, Executive Faculty Class Number HCA 480: Section 02Course ID: # 7744 Office Hours: Wed 3-4, Th 2:30-4 PM, Th 9:45-10:15 PM, need to call for an Office Appointment Office location: FOA-03 ( Bungalow) Class Time & Location: 7-9:45 PM, selected Thursdays, per schedule below, in ET -009 (faces west toward Army ROTC building)Additional Contact Information: E-mail: Terence.Cunningham@CSULB.edu Phone: 562-430-6465HCA Program Administrative Coordinator: Deby McGill; dmcgill@csulb.eduTelephone 562-986-5694; fax 562-985-5886Course Prerequisites: HCA Major. For HCA 480: A grade of “C” of better in HCA 300, 312, 341, 410, and 465 and HSC 150; For HCA 580: A grade of “C” of better in HCA 502, 505, 510, 515, 524, 530, 535, 550; Additional Students’ Requirements: Students must have an E-mail address and Internet access to BeachBoard. Required Textbook:101 Careers in Healthcare Management by Leonard H. Friedman and Anthony R. Cover published by Springer Publishing Co., copyright 2013 ISBN #978-0-8261-9334-6. Course text is on reserve in the CSULB library under the instructor’s name and course) I.Catalog Description HCA 480: A minimum of 120 hours of structured work experience in a health care organization, under the direct supervision of a preceptor-(employee). Letter grade only (A-F). HCA 580 students require an additional organizational report and training video.HCA 580: A minimum of 120 hours of structured work experience in a health care organization, under the direct supervision of a preceptor (employee). Letter grades only (A-F). Graduate students study and report on the institution’s organizational structure, philosophy, problems and personnel issues. A 6-8 minute training video must also be produced and presented.Placement Site: Students may arrange your own healthcare related site internship experience or the instructor will try to help them find a site; a site list is posted on Beach Board under the instructor’s course content. You will also receive coaching in resume and cover letter preparation, conveying skills, networking speeches, interviewing skills, professional dress and internship portfolio development. All internship placement sites must have a current affiliation agreement with CSULB. II. Learning Objectives, Domain and Competency TableLearning ObjectiveDomainCompetencyActivity (A1), Assignment (A2) or Assessment (A3)Provide on-the-job training and exposure to health care management activities5AGeneral business skills and managementSite specific on the job activities (A1), Defined in Preceptor’s Learning Agreement (A2), Monthly progress report (A3).Assist the organization to accomplish a defined task or project3CContributions to the Community (organization) and ProfessionSite specific on the job activities (A1), Defined in Learning Agreement (A2), Monthly progress report (A3). Produce a report or other material demonstrating the student’s research, analytical and writing abilities.3A,1B,(2D,4A-D,5B-H, possible, site dependent.)Personal and Professional AccountabilityCommunicationE-portfolio (A1,2,3)Promote the student’s personal and career development through interaction with the preceptor and members of the organization.3A3B Personal and Professional AccountabilityProfessional Development & Lifelong learningICE's, workshops, prof. development events (A1), required attendance, elevator speech. (A2), Reflections sheets (A3). For HCA 580/499:Health Systems and Organizations4AHealth Care Systems & OrganizationsOrganization Report ( A2)III. HCA 480 MEETING SCHEDULE Week # - Date 2014TopicActivities & Assignments#1 Aug 28-Guest lecture, Career Development Center-How to obtain acceptance at an internship site-Cover letter preparation-Resume preparation-Career Focus Report-Course Textbook-Review Syllabus-Note: Student contact information form (see the bottom of course content section for course forms) is due to appropriately labelled mailbox in instructor’s drop box NLT the first day of class. -Review and become familiar with instructions on cover letters and resumes preparation before class #1. See course content-Guest lecture, CDC resources-Lecture on how to obtain an internship site acceptance (read posted lecture before class on BB course content)-Lecture, cover letter and resume preparation-Homework Assignment (HA) #1a, draft cover letter and resume, due to instructor’s dropbox NLT Aug 31 ,also bring a copy to class #2 for ICE # 2 a and b-HA #1b, Career Focus Report due NLT Sep 21-HA #1c, Present lecture on Career Focus Report in class, Sep 25-Review of Course textbook (bring textbook to class # 1)-In Class Exercise, ICE #1a, Cover Letter Drafts-ICE # 1b, Resume drafts#2Sep 4-Continue review course Syllabus-Preceptor Training Agreement-Monthly Progress Reports, rubric samples-Job Networking-Elevator speech, career objective statement-Sample Q+A’s at networking events-Professional Etiquette-Telephone Etiquette-Networking Etiquette-Additional Review of cover letter and resume formats-Instructor background-Purpose of HCA Internships- Review syllabus and course forms (Review in advance of class the entire syllabus, course forms, rubrics, other posted items)-Lecture on Networking-Lecture, elevator/ COS speeches, handshaking, body language-Lecture on sample questions and answers at networking events-Lecture on professional etiquette, telephone etiquette, e-mail etiquette-ICE #2a, Cover letters, group critiques(from OLRA #1a)-ICE#2b, Resumes, group critiques( from OLRA #1a)-ICE#2c, Practice elevator speeches-HA #2a, Final cover letters and resumes due NLT Sep 14-HA#2b, Prepare 5 questions along with 4 part descriptions of rationale, due NLT Sep 14#3 Sep 18-e-Portfolio training (bring lap top computer to class)-Career objective statement videos-Networking Event Questions and Answers Practice-Review of Monthly Progress Report requirements, purpose, format, rubrics, samples - lecture and training on creating a personal e-portfolio-HA #3a, Create a personal e-portfolio, report due in dropbox NLT Nov 16-Lecture, training on creating career objective statement video-HA #3b, Present in class NLT Nov 29, the e-portfolio with an embedded career objective statement. Presentation at an earlier class meeting is encouraged.-ICE #3a Review status of competing Career Focus Report-MPR #1, due NLT Oct 12, MPR #2 due NLT Nov 9 If finishing 120 hours before MPR #2 is due, MPR 2 and 3 can be combined for a blended grade. Let instructor know this when sending to dropbox for MPR#2 and MPR #3. MPR #3 is due NLT Dec 7#4Sep 25-WEAR PROFESSIONAL DRESS (as if you are going to a real professional job interview. See course content dress rubric)-Professional Dress Lecture, Guest Speaker-Professional Dress Critiques-Volunteerism as Work Experience, Guest lecturer-Career Focus Reports presented by each student-Elevator speeches, networking events, questions and answers-ICE #4a, Professional Dress critiques (Review the rubric and lecture notes in advance of class and dress professional)-Students individual presentations of career focus reports, no power point, no visual aids, 4- 5 minutes each (see HA #1d, and oral presentation rubric))- ICE #4b, Practice elevator speeches - ICE #4c, Practice Networking Q+A’s- ICE # 4d, Internship site status#5 Oct 17- Health Care Careers, Guest Speaker-Student Site Satisfaction format, purposeTelephone conference calls with preceptors assignment- Lessons learned during internship at site-Optional early e-Portfolio, and COS video class presentations-Continue Career Focus Report presentations-ICE #5a Healthcare Guest Speaker -ICE #5b Reflections on guest speaker-Continue Career Focus Reports (HA #1d)-HA #5a, Student Site Satisfaction report, due NLT Nov 20-HA #5c, Telcon w/Preceptor-Instructor-Student together, due NLT Dec 6-ICE #5c, Lessons learned at internship site searching, interviewing, learning agreement and internship experience to date#6Nov 20-e-Portfolio and career objectives video presentations -e -Portfolio and COS video presentations (see HA #3b)--HA #6a, Feedback on Course, Recommendations, due NLT Dec 7 (also bring copy to class #7)#7Dec 11-Possible speaker, Health Care Careers-HCA 580 students presentation of Organizational reports and training videos-Any approved excused makeup presentations-Discussion of topics covered in course, recommendations for future course-HCA 481 Internship sites-Second semester HCA internship topics overview -Surprises, lessons learned at Internship Site-HCA 580 student presentations of Organizational Reports and Training videos-HCA 481 overview second semester topics.-ICE #7a, Feedback on Topics covered in course-ICE #7b, Approved make up presentations-ICE #7c future HCA 481 Internship sites, and site continuation-ICE #7d Surprises, lessons learned at internship site.LAST DAY assignments will be accepted.DUE NLT Dec 7-Preceptor End of Semester Evaluation-Student site satisfaction survey-Final Monthly Progress Report #3. ( Let instructor know again if you have taken HCA 480 and 481 together this semester)-Signed documentation by preceptor that 120 hours or more have been completed. Can be done on the bottom of MPR #3 form-Request for Incomplete Grade, if applicable-Scheduled Items and due dates are subject to change depending on class size, guest speaker availability, and other factors. Guest speakers are proposed, not confirmed. -Instructions for Homework Assignments ( HA #) will be discussed in class and also posted on the BB class content. These must be reviewed in advance of class. IV. HCA 480 Assignments, due Dates (chronologically by class session when presented) and Grade Point AllocationsAssignmentMaximum PointsDue NLT date in2014 in mailboxHA #1a – Draft Cover Letter + Resume2Aug 31HA #1b - Career Focus Report10Sep 21HA #1c - Career Focus Presentation 6Sep 25HA #2a - Final cover letter + Resume10Sep 14HA #2b - Interview Q + A’s with rationale8Sep 14HA #3a - Create personal e-portfolio and video document, Rpt.15Nov 16HA #3b - E-Portfolio + COS Video in class presentation6Nov 20HA #5a -Student Site Satisfaction Report2Nov 16HA #5b - Telephone Conference Call held w/ Preceptor-student-instructor (comments also to be used for preceptor’s end of semester evaluation) 8Dec 6HA #6b - Feedback on future course topics2Dec 7Signed class attendance log, class participation, ICE’s (7x3)21Each classSignificant discussions, in-depth reflections and meaningful contributions in class (7x2)14Each classStudent contact information *2First day of classPreceptor Contact Information (due NLT first week starting at internship site)*21st week at siteLearning Agreement Signed by Preceptor( due 1st week at site)* 61st week at siteMonthly Progress Report #1*10Oct 12Monthly Progress Report #2* 15 Nov 9Monthly Progress Report #3*20Dec 7End of Semester Evaluation by Preceptor*20Dec 7Total Points that can be earned183 Maximum Bonus Points that can be additionally awarded for significant in-depth reflections, meaningful contributions in class meetings, use of citations, research that promotes learning3Over the entire semester *Note, course forms are on the BB course content section, last items at the bottom, titled Course Forms -There will be no curving of final grades. V. HCA 480 Course Grading:A= 161 - 179 points = Exceptionally OUTSTANDING work, includes a great deal of depth of reflection on the topics under discussion, use of research citations and or other significant contributions, is far beyond basic requirements, far exceeds standards on rubrics as posted in the BB course content section.B= 143- 160.5 points = SUPERIOR work, far exceeds standards listed below, includes a great deal of discussion on assigned topics, includes several in depth reflections, far exceeds minimum word count with meaningful contributions and discussion beyond the basic instructions.C=125.5 - 142.5 points = GOOD work, covers all the items in the assignment, polished, easily understood, contains no syntax, spelling, punctuation or grammatical errors. Follows all the instructions, meets the minimum suggested meaningful word count.D=107.5 - 125 points = Below acceptable work, fails to cover all assigned topics, contains grammatical, syntax, spelling, punctuation errors, all instructions are not followed, does not meet minimum suggested word count with meaningful discussions, work does not meet stated requirements.F= < 107.5 points = Unacceptable work, assignment not submitted, or submitted past the not later than due date without instructor being notified at least a day in advance of the due date, with an acceptable excuse as defined by CSULB policy, or work is far below minimum requirements.VI. HCA 580 Course Grading:HCA 580 students will require completion of all the above HCA 480 assignments, plus the Organizational Report and Presentation worth 25 points and the 6-8 minute training video and presentation worth 15 points.A = 189 -219 points; B = 175- 195.5 points; C= 153.5 -174.5; D = 131.5 -153; F = < 131.5VII. HCA 480 Grading PolicyWritten assignments- Under the assignments section listed above are the maximum grades that can be given for each specific assignment. The grading of each assignment will be dependent on the depth of reflection and meaningful discussion provided. This will also include following instructions and directions, clarity in the presentation of ideas, grammar, spelling, syntax, reference to discussions in the classroom, outside research citations provided, and interviews conducted. A word count (i.e. WC 582) needs to be listed after the last sentence of each assignment document submitted. The student’s name and HCA 480 and section number should be placed on the first page of each submission. Grading rubrics will be posted in the course content section on BB. Students should familiarize themselves with these grading rubrics and sample student reports posted.Assignments due dates – All assignments are due on or before due dates. There will be no credit ( grade of zero) given for late submissions. In your future professional positions, employers will not tolerate missed suspense dates. This will damage your career. Now is the time to improve your time and suspense management skills. If you have a justifiable emergency, let the instructor know in advance of the due date of the emergency situation. This policy has been adopted by all the HCA Internship instructors.VIII. HCA 480 Course Requirements, Procedures, and DescriptionsClassroom Attendance. Conduct and Behavior –Class attendance- Each student is required to attend each class meeting, be on time, fully participate in the entire class meeting in order to receive credit and not leave early. For those missing all or portions of class meetings, they must meet with classmates to obtain updates on material missed. Students with excused absences per university policy, should contact the professor within 3 days of the absence to receive a make-up assignment. All make up assignments are due prior to class # 7 for credit.Classroom participation- Active and constructive participation in classroom sessions, greatly contributes to the learning experience and skills development for all class members.The course content section will have posted a class agenda for each session, along with several lectures, articles, and assignments that cover the topics for the session. Students need to actively participate, provide meaningful discussion to receive grade point credit, and to also enhance their learning process. One of the key skills in getting hired and retaining a job in health care management is being able to effectively communicate in meetings, and that you are contributing to the discussions and display initiative by speaking up and sharing constructive comments and experiences. This includes demonstrating that value is being brought to the group and useful contributions are being spoken and made. Remaining silent in an organizational committee meeting or the HCA class room, or giving one or two word answers is not bringing value to the organization or to the class session. Requiring active participation is meant to better prepare the student to become an effective communicator. Non-participation in constructive classroom discussions is considered non-acceptable work and non- participation. There is a second grade point allocation where students can earn bonus points by providing significant and meaningful discussion, in-depth reflections on the topics being discussed, and well as for bringing in journal articles, research citations, newspaper articles related to the topics under discussion. This helps enrich the class room conversation and learning experience. Students are also encouraged to sit close to the instructor’s podium in front of the classroom. This encourages productive conversation, enhances the ability for information to be clearly heard, and makes it easier for the instructor to engage with every student. Sitting in the back corner or back rows of the classroom when seats are available near the front of classroom is viewed as unacceptable participation. This will impact the active participation points that can be earned. Students are encouraged to sit close to the front of the room near the instructor and guest speakers. 3.Classroom rules -. All cell phones and other electronic devices must be turned off and hidden from view. The only exceptions are for note taking, review of BB course content, posted lectures and attachments related to the classroom lecture. Checking personal e-mail, texting, etc. is prohibited. Students should address instructor as Professor or Doctor. Students are expected to wear neat, undamaged, clean clothing. Business casual is strongly recommended. Overly revealing clothing should be avoided. Students and faculty must adhere to University policy. The HCA classroom rules are posted on BB.4. Checking BB- Students are responsible for checking the course on BB several times during the week for update memos from the instructor, and checking the grade box to make sure credit is received for all course materials submitted in the drop box on time, in the appropriately titled mail box.5. Presence of documents and the ability of the instructor to open those documents in the drop box, appropriately labelled mailbox will be basis if material has been submitted and received for grading. All written assignments must be sent to the dropbox, appropriately labeled mail box. For video documents submitted, please ensure each individual document has been given electronic permission for the instructor to open. Students should check the grade box to make sure a grade was given within a few days after submission. If there is no grade after one week, re-submit the document. Even though the student’s e-mail may show the document was submitted, sometimes the document doesn’t appear in the drop box or may have been sent to the wrong mailbox.B. Obtaining the Internship Site1. To pass the course, students must accumulate at least 120 hours internship experience at a health care internship site approved in advance by your instructor.2. If you already have acceptance at an internship site, discuss it with your instructor as soon as possible. Call or e-mail the instructor before the class starts in order to move along the process along quickly.3. If you do not have an acceptance at an approved site, see the instructions on BB course content, under the section labeled Course Instructions, and the document labeled How to obtain an internship site. A students’ list of approved internship sites will be posted on BB under the section labeled Course Instructions. Preference on use of the HCA Internship site list will be given to HCA 480 students.4.. The student should familiarize themselves with and make a copy from the BB list of the following documents, to include: Instructor’s Cover Letter to Preceptor, Internship Objectives + Expectations, Internship Learning Agreement , Monthly progress Report format, and End of Semester Evaluation by Preceptor on Intern. These items should be given to the preceptor during your first meeting after acceptance at the site5. Once acceptance at a site is obtained, it is important for the student to gain an understanding of any additional requirements the hospital has that the student has to accomplish before being allowed to start work at this site. These requirements vary by organization. The student should review in BB section, Course Instructions, the document labeled Hospital In processing Requirements.6. Once the site acceptance is obtained, the student needs to send to the instructor’s dropbox NLT 1st week at the site the following:a. Preceptor Contact Information form and b.Learning Agreement with Preceptor7.Once the instructor receives the Preceptor Contact Information form, a review will be made with the CSULB Contracts Office on the listing of current affiliation agreements with CSULB. If the site doesn’t have a current affiliation agreement the student will be notified. The student then will have to fill out the syllabus form titled “Request Affiliation Agreement form”. See BB course content section at the bottom for the course forms. Follow the instructions at the bottom of the form. The form should be sent to the instructor ASAP IX. 480 Written Assignment Descriptions:A. Course Forms are posted at the bottom of the course content section. They should be downloaded and submitted as instructed. The Rubrics section posted on BB has posted guides for several of these forms. 1. Student Contact Information – Submit to dropbox NLT class meeting #1. 2.Preceptor Contact Information – Submit the first week at the site after acceptance. 3.Learning Agreement with Preceptor - Type in the student inputs before giving to your preceptor. The student’s fully developed inputs will improve the student’s opportunity to become involved with meaningful projects. List your software skills and other skills such as process improvement projects, medical coding and other skills. Review with your preceptor. Feel free to review with your preceptor and discuss your duties. Try during this meeting to get a list of assigned duties, projects to complete, projected hours to work each week and departments that you will rotate in. This needs to be recorded on the agreement form. You need to have a clear understanding of what your preceptor expects and that you will become involved with some meaningful projects. Submit the first week you have started your internship.4. Instructor’s Dear Preceptor letter – Provide to preceptor at your first meeting with the preceptor after you have been accepted. Also include the attached Objectives and Expectations form, Monthly Progress Report form, and Preceptor’s End of Semester Evaluation form.5.Internship Objectives + Expectations – Review with preceptor so that you both know what is expected and what the objectives are during the internship period.6. Request for Affiliation Agreement – If you have been accepted at a site which does not have a current affiliation agreement, you must fill out this form. The instructor will notify you if the site doesn’t have a current agreement. Follow the directions and e-mail the completed form to the instructor. The instructor then will send a contract by e-mail to the Preceptor for signature. The preceptor then places tow copies in the U.S. Mail, both with wet signatures, and sends them to CSULB contracts office for final approval. This must be done promptly as to not delay the start of your internship.7.Monthly Progress Report – This needs to be filled out and sent in on time, even if you don’t have an acceptance at a site. The efforts you are making to get an acceptance at a site need to be discussed. It is suggested you review the grading rubric on monthly progress reports, particularly the meaningful discussion and depth of reflection needed to earn at least a grade of C. Also, the report should include the number of hours worked during the period of the report, and also the cumulative hours worked as of the date of the MPR. The preceptor needs to sign off, verifying the number of hours worked. If the preceptor is unavailable when the report is due, turn it in unsigned and on time, then turn in a second report signed when you are able to meet with your preceptor again to have the hours signed off. Your last monthly progress report submission must clearly indicate the cumulative hours you have worked (Must be at least 120 or more hours) and have your preceptor’s signature to verify the total hours accumulated. If this is missing, the form will be returned to you to obtain these items. This may delay receiving a course grade.8. End of Semester Preceptor’s Evaluation – Provide a blank copy of this 2 page form to your preceptor. Student should only fill in section I. Preceptor should complete both sides of the evaluation form, sign it and review it with the student. Student should sign acknowledging receiving a copy, scan and send a copy to instructor NLT the Sunday prior to class meeting #7. Note once a student has completed 120 hours, this form can be processed and submitted and not wait until the end of the semester. Send a copy of the evaluation to the instructor’s drop box, appropriately labeled mailbox. Note the only exception is for a student requesting an incomplete grade. The student will still need to turn MPR #3 before class #7. Once 120 hours are completed, the verification form of 120 hours and the Preceptor’s End of Semester Evaluation must be turned in.10.Student Site Satisfaction form – This form will help identify internship sites that remain as very effective internship sites for learning. Also identify sites that are no longer recommended for HCA interns, and the reasons why. Identify if a particular site requires that certain languages be spoken, or if a working knowledge of certain software programs will be needed, and other specific skills the student will need in order to function effectively in the duties that will be assigned. All this will become helpful for future internship students as they begin searching for an acceptable site. Send to instructor’s drop box NLT Sunday prior to class #6. 9. Incomplete Grade. - If for circumstances that are beyond the student’s control, and they cannot complete the internship during the semester for which they have registered, a grade of incomplete can be requested, if a minimum of 60 internship hours have been accumulated. This will be converted to a letter grade as soon as the 120 hours are accumulated and written paperwork is accomplished. If at least 60 hours are not completed, the student should drop the course before the CSULB deadline and re-enroll the following semester. Students requesting an incomplete must complete all the course assignments before the end of the last class meeting. The only exceptions are that the preceptor’s end of semester evaluation, along with the preceptor’s verification signature of total hours accumulated. This should be then completed once the 120 hours are completed and the instructor sent an e-mail stating the 120 hours and last course work are completed , and requesting the your incomplete grade be converted to a letter grade. Note that once the formal class is completed, items in the course content section cannot be accessed by the student. Therefore, the student planning on requesting an incomplete should print out or retain an electronic copy (before the last class meeting ) of the preceptor’s end of semester evaluation, and Verification of 120 hours forms to have available once the 120 hours are accumulated.B. Homework Assignments (HA’s)1. Section III, Activities and Assignments shown above, lists the topics to be discussed at each class meeting, along with HA’s and the NLT due dates. The HA’s will have assignment instructions. The BB course content section will have these HA’s posted by class session discussed, and the Rubric section of course content will have rubrics and some student sample reports for guidance for many of these HA’s. Talk with the instructor if you need clarification on any HA, well in advance of the due date.2. Students must plan accordingly and ensure assignments are turned in on time, or better yet, early. HA oral presentations must be well rehearsed and can be accomplished at an earlier class meetings, but notify the instructor prior to the class meeting. See Section IV above on due dates and grading point allocation.3. The HA’s include Cover letter and resume preparation, career focus report, interviewing, e-portfolio, career objective video, telephone conference call, feedback on course topics, and completion of all the above course, applicable forms, which are HA’sX. Withdrawal policy. Per university policy; see:. Withdrawalafter 2nd week and before final 3 weeks is permissible “for serious and compelling reasons;” instruct will evaluate student withdrawal requests on a case by case basis. XI. Disabled student.It is responsibility of the disabled student to notify the instructor of record in advance of their need for accommodation of a disability that has been verified by the University.XII. Cheating and Plagiarism. Please be aware of and ensure that your behavior conforms to University Policy. See: . Although the University catalog does not cover this aspect of plagiarism, please be aware that it is NOT acceptable to submit the same paper for two courses. If you want to write a paper on the same topic area for two different courses, you must submit two different papers. If it is discovered that you have submitted the same paper for another course, you will receive a failing grade for your paper in this course. XIII . Supplemental Reading List and Other ResourcesJournal ArticlesConstable, JF.(1998). The health administration internship: A partnership for progress in health administration education.?Hospital Topics,?76(1),?25-28.? Retrieved November 13, 2010, from ABI/INFORM Trade & Industry. (Document ID:?40040173).Books:Bolles, R. (2011) What Color Is Your Parachute? 2012: A Practical Manual for Job-Hunters and Career-Changers Ten Speed Press ISBN-10: 158008270X Bolles R. (2009)The Job-Hunter's Survival Guide: How to Find a Rewarding Job Even When "There Are No Jobs" Publisher: Ten Speed Press; 1 edition (July 14, 2009) ISBN-10: 158008026X Buchbinder, S.B. & Thompson J. (2009) Career Opportunities in Health Care Management: Perspectives from the Health Services Administration Program, James Madison University.Covey, S. (1990) The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change. Franklin Covey Co.Miller, J.G. ( 1999) Personal Accountability : Powerful and Practical Ideas for You and Your Organization; Denver Press ISBN-10: 0966583213, ISBN-13: 978-0966583212Johnson, P. (1998) (Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life; G. P. Putnam's Sons ISBN-10: 0399144463 ? ISBN-13: 978-0399144462Zack, D. (2010)Networking for People Who Hate Networking: A Field Guide for Introverts, the Overwhelmed, and the Underconnected; Berrett-Koehler Publishers; ISBN-10: 1605095222, ISBN-13: 978-1605095226Web Resources:CSULB Career Development Center: Careers Info: mission of the California Career Resource Network is to provide all persons in California with career development information and resources to enable them to reach their career goals Department of Labor O*Net: O*NET program is the nation's primary source of occupational information. Central to the project is the O*NET database, containing information on hundreds of standardized and occupation-specific descriptors. The database, which is available to the public at no cost, is continually updated by surveying a broad range of workers from each occupation. Information from this database forms the heart of O*NET OnLine, an interactive application for exploring and searching occupations. The database also provides the basis for our Career Exploration Tools, a set of valuable assessment instruments for workers and students looking to find or change careers. Human Capital Institute - HR and management articles and web-casts Career Development Page: is a cause-based, not-for-profit organization exclusively focused on providing global leadership for the optimal use of information technology (IT) and management systems for the betterment of healthcare. Founded 50 years ago, HIMSS and its related organizations have offices in Chicago, Washington, DC, Brussels, Singapore, Leipzig, and other locations across the United States. HIMSS represents more than 30,000 individual members, of which two thirds work in healthcare provider, governmental and not-for-profit organizations.Pam Pohly's Net Guide Management Resources for Healthcare & Medical Professionals: wealth of up-to-date articles, information, reference materials and links are available here for your career enhancement and professional development.?For over 10 years, this health administration website has reliably assisted millions of healthcare professionals and administrators in finding pertinent resources, both on and off the internet.XV. CSULB HCA COMPETENCIESDomain 1 – Communication and Relationship Management. The ability to communicate clearly and concisely with internal customers, establishes and maintains relations, and facilitates constructive interactions with individuals and groups.Relationship ManagementCommunication SkillsFacilitation and NegotiationDomain 2 – Leadership. The ability to inspire individual and organizational excellence, create a shared vision and successfully manage change to attain the organization’s strategic ends and successful performance. According to the HLA model, leadership intersects with each of the other four domains.Leadership Skills and BehaviorOrganizational Climate and CultureCommunicating VisionManage ChangeDomain 3 – Professionalism. The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.Personal and Professional AccountabilityProfessional Development and Lifelong LearningContributions to the Community and ProfessionDomain 4 – Knowledge of the Healthcare Environment. The understanding of the healthcare system and the environment in which healthcare managers and providers function.Healthcare Systems and OrganizationsHealthcare PersonnelThe Patient’s PerspectiveThe Community and the EnvironmentDomain 5 – Business Skills and Knowledge. The ability to apply business principles, including systems thinking, to the healthcare environment. General ManagementFinancial ManagementHuman Resource ManagementOrganizational Dynamics and GovernanceStrategic Planning and MarketingInformation ManagementRisk Management H. Quality ImprovementQuality Improvement ................
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