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EMMA SCHNEIDERCALL CENTER MANAGERMobile: 123-456-7890Email: hello@Portfolio: LinkedIn: @resumesbotAddress: 123 Anywhere St., Any City, StateSUMMARYExtremely motivated to constantly develop skills and grow professionally Call Center Manager with over 4 years of experience in planning and implementing call center strategies and operations; improving systems and processes; managing staff.SKILLSTechnical SupportHuman ResourcesPolite, professional phone voiceCoachingCustomer ServiceLeadershipEDUCATIONSan Diego UniversityBachelor in Marketing, 2018WORK EXPERIENCE13 MONKEYS, CALL CENTER OPERATIONS MANAGERJUN 2019 - JAN 2020Ensured adequate call center coverage to achieve service level targets, including scheduling, resourcing and recruitment initiativesDeveloped a team environment that foster growth and the desire to help othersWORLD MARK, CALL CENTER MANAGERJUN 2018 - JUN 2019Optimized call center productivity, achieved correct quality standards through data analysis. Tracked and reported metrics and provided weekly, monthly and quarterly reporting results to senior managementResponsible for the total quality member experience through teaching, coaching, and technical development of call center staff for exceptional service deliveryCheck out more Customer Service and Retail Resume Examples ................
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