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ATTACHMENT H— Current Call Center Statistics – Revised - Addendum 5 – 4-8-04 Programs Avg. # of Calls/Mo. Avg. Talk Time/Mo. (sec.) Hours of Operation Notes Maryland General Information 136 52 8am-8pm, M-F DBM-CCU 1,741 127 8am-5pm, M-F DHMH Bioterrorism 135 97 8am-8pm, M-F ................
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