Eddiejackson.net



Edward S. Jackson

If your organization is seeking a skilled and experienced Information Systems Desktop Administrator or Software Automation/Packaging/Imaging Engineer, I would appreciate the opportunity to discuss your needs and objectives with you. The accomplishments noted within the accompanying résumé will illustrate the value and vision that I can bring to your team.

For the past 20+ years, I have demonstrated success from working in small workgroup environments, to operating and maintaining large computer networks; which I earned hands-on experience providing daily solutions to both client side and server related issues. I possess a deep understanding of how to utilize technology in order to deliver enterprise solutions that meet requirements of businesses and organizations today. I have designed and implemented DNS Servers, Active Directory Domains, and Exchange Mail Servers, prepared full scale migration plans, formed explicit trusts between multiple forests under the federated forest design, and prepared backup and disaster recovery procedures, technical documentation, and Visio Charting of Networks and their designs. I have also performed the administration, migrations, upgrades, backups, and disaster recoveries of these same networks.

My expertise includes impeccable customer service skills, strong technical skills with troubleshooting knowledge of TCP/IP, LANs, client and server side solutions, active directory, project management, technical writing, and MDF and IDF. I have also performed daily tasks in a Datacenter Enterprise Environment. I possess a solid track record for leading, motivating, and team participation among technical professionals for providing the highest levels of technical and professional performance. I have also demonstrated leadership skills in a Service Desk Supervisor role, where I answered all escalated work orders, reported daily on Service Desk metrics, and was responsible for Service Desk innovation, special projects, and daily work flow efficiency for our 5000+ customer base. I also have had the opportunity to work in Desktop Engineering and Software Automation where I utilized enterprise level software such as Microsoft WSUS, Microsoft BDD/MDT, LANDesk, WinINSTALL, and New Boundaries Prism Software to build, deploy, and maintain software packages for 10,000+ corporate workstations; with the potential of reaching up to 30,000+ workstations enterprise-wide. These trends I intend to continue into the future.

I take pride in what I do, and over the past 20+ years have developed an enduring pattern of professional excellence. In review of your company’s objectives and possible openings, I believe that my experience is in perfect line with your current needs. If your organization is looking for a dependable, results-oriented professional with a solid performance track, I would be interested in speaking with you to discuss the value that my strengths and experience can bring to your search. I can be reached in confidence at the above telephone numbers and look forward to hearing from you.

Sincerely,

Eddie S. Jackson

Windows 8, Windows 7, Server 2008, A+, Network+,

Security+, MCP, SQL Admin, Server+, MCSE, I-Net+,

CCNA, CEH, MCP 2003, MCDST, MCSA, MCTS,

HP-Q2, Business Desktop Deployment, Brainbench

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Edward S. Jackson

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|Objective |A position in Network Administration, Desktop Engineering, or Software Packaging and Automation that will incorporate my 20+ |

| |years of computer knowledge, organizational abilities, strong people skills, and business experience. |

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|Career |July 27th 2010-Current Kaplan, Inc. National/International |

| |Contact: on request |

| |Software Packaging Engineer; Desktop Engineer; Developer |

| |Provide enterprise desktop support for desktops, laptops, and software for company/student applications; |

| |30,000+ workstations, 100+ servers, 34,000+ customer base and student population reaching 60k-80k. |

| |Build scripted applications and software updates used for enterprise deployment using LANDesk, group policy, and customized |

| |deployment scripts and packages for client and server OS; software packaging engineer. |

| |Perform all software unit, component, integration and system testing in a lab environment as QA tester. |

| |Verify and resolve application package interoperability conflicts or issues with existing applications in customer |

| |environment. |

| |Test Windows XP and Windows 7 images in a laboratory environment. |

| |Test Windows 8 and Server 2012 with company products. |

| |Test Microsoft Bitlocker Drive Encryption for Server 2003 AD integration and implementation. |

| |Create automated installations on DVD-Rs and provide support for home users. |

| |Create and test virtual environment using Ubuntu 12.10 Linux. |

| |Test and support company applications on MAC OSX. |

| |Provide support for MAC OSX (Lion/Mountain Lion), Ubuntu (12.04-13.03), Windows XP, Windows 7, Server |

| |2003/2008, Chrome OS v28, iPhones (iOS6/7), Samsung phones (Android OS - Jelly Bean). |

| |Test Chromebook and Chrome OS with company applications and technology. |

| |Collaborate with project team members to determine the appropriate build and beta testing schedules. |

| |Build solid contingency plans and routines, and perform execution as needed. |

| |Create video demos using Camtasia for all projects; used for documenting work flow and processes. |

| |Produce all required documentation, including but not limited to, application packaging, design and build documents, test |

| |plans and their results. |

| |Create LANDesk training videos to be used by technical staff using Camtasia 7.1. |

| |SharePoint 2007/2010 administration using Microsoft Office SharePoint Designer 2007. |

| |Utilized Technologies:  ExeScript, New Boundaries Prism Deploy, Scalable WinINSTALL, WinRAR for packaging, Expression Web 4, |

| |Ghost Imaging 11.5-building and testing packages for deployment. LANDesk 9, advanced Windows XP/Windows 7 configuration, |

| |Office 2003/2007/2010, Active Directory on Windows Server 2003, Active Directory on Windows Server 2008 R2.  Hardware: |

| |Dell/HP laptops/PCs/Google Chromebooks. Scripting languages:  AutoIT, Visual Basic Script, WMI, Batch Shell, |

| |PowerShell, HTML, HTA, and JavaScript.  Programming languages: C#. Windows 7 imaging, Server 2008 automation, SSM updates.  |

| |Others:  MDT 2010, WDS 2008, SCCM 2012, SQL 2012 Installation. |

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| |April 2010-July 23rd 2010 Advanced Refrigeration & Air ------------ |

| |Contact: on request |

| |Network Admin/Desktop Administration, Tier 1,Tier 2, Tier3 Enterprise support |

| |Provided local site desktop support for desktops, laptops, desk phones, mobile phones and AR&A applications; |

| |200+ workstations, 200+ customer base. |

| |Build scripted applications and software updates used for enterprise deployment; 250+ devices. |

| |Build MSI packages in WinInstall to be deployed via Group Policy. |

| |Create video demos using Camtasia for all projects. |

| |Create standard operating procedures for scripting and MSI development and implementation. |

| |Create scripted server solutions for backup, clock drift, storage cleanup, and etc. |

| |Create PowerPoint and Visio presentations for management review. |

| |Log tickets and provide reports directly to management. |

| |Utilized Technologies: Office 2003/2007, Windows XP, Windows 7, Active Director Tools, Local Group Policy, Ghost. Hardware:|

| |Polycom Phones, Blackberry, iPhones, Mini Mac Desktops, Dell Laptops/netbooks. Scripting languages: Visual Basic Script, |

| |WMI, Batch Shell/console scripting, HTML, HTA, and JavaScript. AD on 2008. |

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| |Oct 2009-March 2010 Kaplan Higher Education National |

| |Contact: on request |

| |Desktop Administration/ Technical Operations, Tier 1 and Tier 2 Enterprise support, On call |

| |Provided local site desktop support for desktops, laptops, phones and Kaplan applications; |

| |800+ workstations, 800+ customer base. |

| |Build scripted applications and software updates used for corporate deployment; 9,000+ devices. |

| |Building and mass deployment of desktops and laptops using PXE/Norton Ghost Image Server. |

| |SharePoint Developer for corporate site. |

| |Compile reports using customized scripts and LANDesk. |

| |Utilized Technologies: Office 2003/2007, Windows XP, AD Tools, Local Group Policy, and Ghost. Hardware: Nortel Phones, |

| |Blackberry, HP Desktops/Laptops, Dell Laptops. Scripting languages: AutoIT, Visual Basic Script, WMI, Batch Shell, |

| |PowerShell, HTML, HTA, and JavaScript. Windows 7, Office 2010, Server 2008. |

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| | |

| |Feb. 2006-Sept. 29, 2009 Volusia County Halifax Medical Center ------------- |

| |Contact: on request |

| |Desktop Administrator, Tier 2 and Tier 3 Enterprise support and Automation Engineering. |

| |Provided Enterprise Desktop Support for over 200 hospital software applications and hardware interfaces, and 3000+ |

| |workstations, 5000+ customer base. |

| |Performed daily tasks in troubleshooting Advanced Microsoft Windows XP & Microsoft Office issues. |

| |Served as the desktop analyst in the analysis, design and planning, and implementation phases of IT-related projects. |

| |Provided reports and other metrics directly to management on all projects and tasks. |

| |Installed, configured and tested hardware and software desktop/laptop/tablet products, built images and developed software |

| |packages as necessary, and then provided support and training services to customers, internal and external; Desktop Engineer.|

| |Maintained detailed knowledge of desktop/laptop/tablet products in the marketplace, including hardware and software such as |

| |operating systems, security features, peripherals, applications, and local area networking technologies; Technical Writer. |

| |Created and maintained Active Directory Delegated Taskpad Panel for Client Services, which included 34 scripted applications;|

| |this was utilized to increase efficiencies and reduce the necessary training for new staff; Automation Engineer. |

| |Performed daily tasks in Active Directory user provisioning, AD maintenance, and other desktop administration duties as |

| |assigned; Group Policy, AD Maintenance, Active Directory Administrator. |

| |Maintained systems with scheduled patching of security and software updates; Patch Administrator. |

| |Responsible for technology innovation, procedural structural design for new desktop team, and developing a new vision for the|

| |future of desktop engineering; Innovation Engineer. |

| |Utilized Technologies: Group Policy. New Boundaries Deployment Software, Microsoft BDD Imaging, Microsoft SMS, Advanced |

| |Windows XP Configuration, Active Directory on Windows Server 2003, Windows Update Server Services (WSUS). Hardware: Dell |

| |laptops/PCs, HP Printers, Fujitsu Tablets, PDAs, cell phones. Scripting languages: Visual Basic Script, WMI, Batch Shell, |

| |HTML, HTA, and JavaScript. |

| | |

| |_ Volusia County Halifax Medical Center -------------- |

| |Contact: on request |

| |Senior Technical Support Analyst, Tier 1 and Tier 2 customer phone support, On call and flex schedule |

| |Provided remote support to 5000+ customers for over 200 hospital software applications and hardware interfaces. Received |

| |numerous customer acknowledgements for quality customer service. |

| |Performed daily network troubleshooting to isolate and diagnose common network hardware and software problems based on |

| |TCP/IP, DNS, WINS, file and printer sharing for 3000+ workstations. |

| |Imaging and disaster recovery of computers, streamlining deployment process on a 3 month rotation. |

| |Programmed scripts and acted as technical lead in IT projects, leading to many successful enterprise projects. |

| |Supervisor over busy Service Desk; approx. 750+ calls per week, plus daily direct customer assistance. |

| |Provided daily training to support staff and acted as senior technical escalation technician. |

| |Utilized Technologies: Intermediate TCP/IP, Intermediate Windows XP, Ghost Server, FTP Server, Intermediate Office 2003, |

| |Intermediate Email/Outlook, Basic Frontrange Heat, Basic Meditech, Basic Prism Console, Basic ITSM Console, PDAs, Cell |

| |phones, Dell Laptops, Dell PCs, and USA Mobility Pagers. Scripting languages: Batch script, VBS script, and WMI |

| |queries, |

| | |

| | |

| |Oct 2005-Jan 2006 Robert Half International -----------, FL |

| |Contact: on request |

| |Service 2 Technician, Tier 2 customer support, 3 month Contract project for International Speedway Corp.- NASCAR |

| |Performed daily computer networking tasks as assigned, ghosting, building PCs, deploying equipment. |

| |Participated in full migration from Novell NetWare Network to Microsoft Active Directory. |

| | |

| | |

| |June 2005-Oct Stratus Technologies ----------, FL |

| |Contact: on request |

| |Senior LAN Technician; Tier 2 and 3 customer support, 4 month Contract project for FDN Communications |

| |Travel to Sales offices at JAX, TPA, MIA, West Palm Bch, FTL, ATL for Cisco Router/Switch/Server upgrades. |

| |Developed technical documentation for Router Infrastructure and Network Design. |

| |Performed backup of all Cisco router and Cisco PIX configurations and IOS for disaster recovery. |

| |Performed daily network troubleshooting to isolate and diagnose common network hardware and software problems based on |

| |TCP/IP, WINS, DNS, file and printer sharing, active directory replication, and systems integrity and security. |

| |Performed daily computer networking tasks as assigned, ghosting, building PCs and servers, deploying equipment. |

| | |

| | |

| |Feb 2005-June Robert Half International ----------, FL |

| |Contact: on request |

| |Senior Network Engineer Consultant; Tier 3 support, 4 month Contract project for Halifax HMO |

| |Windows Server 2003 Active Directory, federated forest; Designed and implemented for 14 facilities. |

| |Installed Microsoft email Exchange Server 2003 for 700 users; Designed and implemented. |

| |Presented open projects in a design and implementation format before management. |

| |Performed daily network troubleshooting to isolate and diagnose common network hardware and software problems based on |

| |TCP/IP, WINS, DNS, file and printer sharing, active directory replication, and systems integrity and security. |

| |Websense, Netscreen, Web Server, and SQL Technologies Administration, Cisco Switch Administration. |

| | |

| | |

| |Dec 2000-Dec 2004 Memorial Hospital Systems --------------, FL |

| |Contact: on request |

| |Computer Network Systems Analyst & PC Desktop Specialist; Tier 1 and Tier 2 support, On call |

| |Maintenance and administration of Windows NT 4.0 and Windows 2000 Servers; approx. 47 servers. |

| |Managed Multi-OS client environment; Novell, DOS, Win 3.x, 9.x, NT 4.0 & 2000, XP; approx. 1500+ PC clients. |

| |Installed NICs, media, software, hardware, hubs, switches and proprietary equipment in network environment. |

| |Performed daily network troubleshooting to isolate and diagnose common network hardware and software problems based on |

| |TCP/IP; DHCP, WINS, DNS, file and printer sharing. |

| | |

| | |

| |1997-1999 A.M.I., INC-College Daytona Bch, FL |

| |Contact: on request |

| |Network Administrator; Tier 1,2,3 support |

| |Maintained and operated Windows NT 4.0 Server, DOS, Win 3.x, 9.x, and NT. |

| |Maintained Microsoft Exchange 5.0 Server, backup server and recovery of lost files. |

| |Installed NICs, media, software, hardware, hubs, and switches in network environment, cat3 & cat5. |

| | |

| | |

| |1996–1997 Panhandle Online, ISP Marianna, FL |

| |Contact: on request |

| |Internet and Computer Tech, Tier 1 support |

| | |

| | |

| |1996 Jackson County Library Marianna, FL |

| |Contact: on request |

| |Computer Desk Clerk, Tier 1 support |

| |Provided computer support to patrons & performed normal library clerk duties; Word Perfect, DOS, Windows, 486/586. |

| | |

| |1994/1995 Chipola College Library Marianna, FL |

| |Contact: Doris Herring, Manager |

| |Library Computer Assistant/ work study |

| |Provided computer support to patrons & performed normal library clerk duties; Word Perfect, DOS, and 386/486. |

| | |

| Assets |Experienced, but always willing to learn new things. |

| |I am dependable, work hard, and love what I do. |

| |35+ letters of recommendation from my peers and management staff. |

| |Nominated and awarded Employee Recognition Award, July 2013 by IT Manager. |

| |Nominated and awarded Employee Recognition Award, December 2013 by Kaplan University. |

| |Nominated and awarded Employee of the Month, August 2008 (1 of 5000 employees). |

| |Sat on Employee Emergency Relief Fund Committee and EECF. |

| |Sat on a Service Excellence Committee; worked directly with Human Resources Department. |

| |Sat on Halifax Ambassador Committee; founded by executive staff to introduce new |

| |technologies to enterprise. |

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| | |

|Education |♦ Currently studying for a Microsoft Server Certification. |

| | |

| |Dec. 2013-expected 2015 Kaplan University .|

| |Master of Science Degree |

| |Currently enrolled in the Master of Science in Information Technology program |

| |Minor in Mathematics; expected 2015 |

| |Member of Golden Key International Society |

| |Member of The National Society of Collegiate Scholars |

| |The Future: to seek a PhD in IT |

| | |

| | |

| |2010-Nov. 2013 Kaplan University |

| |. |

| |Bachelor’s Degree |

| |Liberal Studies Bachelor’s Degree – Philosophy Focused |

| |4.0 GPA; President’s List |

| |Graduated summa cum laude |

| |Minor in Psychology |

| |Member of Golden Key International Society |

| |Member of The National Society of Collegiate Scholars |

| | |

| | |

| |1999-2014 Sylvan Prometric/VUE |

| |FL |

| |Certifications |

| |Microsoft Certification/ TO BE SCHEDULED |

| |MCP Windows 8 Administrator 70-687/ February 08, 2013 –CERTIFIED |

| |MCP Windows 7 Administrator 70-680/ January 21, 2012 –CERTIFIED |

| |Microsoft Certified Technology Specialist (MCTS)/ January 21, 2012 –CERTIFIED |

| |MCP Windows Server 2008 Admin 70-646/ September 16, 2010 –CERTIFIED |

| |APS - HP Commercial Desktops, Workstations and Notebooks HPQ2/ October 29, 2009 –CERTIFIED |

| |MCP Designing Security Server 2003 Network 70-298 #7 of # 7 (MCSE 2003)/ March 20, 2009 –CERTIFIED |

| |MCP Planning and Maintaining Server 2003 Network 70-293 #6 of # 7/ December 18, 2008 –CERTIFIED |

| |MCP Managing and Maintaining Server 2003 70-290 (MCSA 2003)/ July 11, 2008 –CERTIFIED |

| |MCP Implementing, Managing, and Maintaining Server 2003 70-291/ June 13, 2008 –CERTIFIED |

| |MCP Installing, Configuring, and Administering Windows XP 70-270/ November 02, 2007 –CERTIFIED |

| |Microsoft Certified Technology Specialist (MCTS)/ October 26, 2007 –CERTIFIED |

| |Microsoft Deploying Microsoft Office Desktops (BDD)/ October 26, 2007 –CERTIFIED |

| |MCP Planning, Implementing, and Maintaining Server 2003/ June 05, 2007 -CERTIFIED |

| |Microsoft Certified Desktop Support Technician Certification (MCDST)/ November 06, 2006 -CERTIFIED |

| |MCP Support Users and Troubleshooting Windows XP/ November 06, 2006/ -CERTIFIED |

| |MCP Support Users and Troubleshooting Desktop Apps Windows XP/ November 06, 2006 -CERTIFIED |

| |Certified Ethical Hacker Security Certification/ September 12, 2006 -CERTIFIED |

| |CompTIA’s Server+ Certification/ March 23, 2005 -CERTIFIED |

| |CompTIA’s Security+ Certification/ September 23, 2004 -CERTIFIED |

| |Cisco Certified Network Associate (CCNA)/ February 01, 2002 -CERTIFIED |

| | Networking Concepts/ October 30, 2000 -CERTIFIED |

| |Microsoft Certified Systems Engineer 4.0 (MCSE 4.0)/ July 02, 2000 -CERTIFIED |

| |MCP Administering Microsoft SQL Server 7.0/ July 2, 2000 -CERTIFIED |

| |CompTIA’s I-Net+ Certification/ July 02, 2000 -CERTIFIED |

| |MCP Implementing and Supporting NT in the Enterprise/ June 17, 2000 -CERTIFIED |

| |MCP Internetworking with Microsoft TCP/IP on NT 4.0/ June 17, 2000 -CERTIFIED |

| |MCP Implementing and Supporting NT 4.0 Workstation/ May 21, 2000 -CERTIFIED |

| |MCP Implementing and Supporting NT Server 4.0/ May 21, 2000 -CERTIFIED |

| |ExecuTrain Windows 2000 Certification/ May 09, 2000 -CERTIFIED |

| |MCP Networking Essentials/ April 29, 2000 -CERTIFIED |

| |CompTIA’s Network+ Certification/ April 08, 2000 -CERTIFIED |

| |CompTIA’s A+ Certification/ December 14, 1999 –CERTIFIED |

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| | |

| |1994-1996 Chipola College |

| |Marianna, FL |

| |College |

| |1.5 years college under Computer Science Program, 2 years college under Psychology Program |

| |College Scholarship, Dean’s List |

| | |

| | |

| |March 1992 and March 1993 Wallace College Pensacola,|

| |FL |

| |College Competition |

| |Wallace College Computer Science Olympiad Award - competed twice. |

| | |

| | |

| |June 1993 Holmes County High School |

| |Bonifay, FL |

| |High School Diploma |

| |High School Diploma, Graduated with High Honors. |

| |Awarded Business Math Award |

| |Awarded ROTC Leadership Award |

| |Awarded Algebra Award |

| | |

| | |

| |1992 Cottondale High School |

| |Cottondale, FL |

| |High School Competition |

| |Grand Prize Science Fair Winner – Atmosphere II Project, closed system. |

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