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Consumer Education

True or False? Buying and running a car

Activity to teach learners about consumer rights in buying and running a car, by answering true or false to a series of questions, on illustrated cards. Includes answers and keyword record sheet.

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Buying and running a car: True or false?

This document provides activities to use with learners/ participants/ service users; the material has been written to include education focuses on literacy, numeracy, functional skills and English for speakers of other languages within a formal education setting. However if you wish to use the activities within an informal group or as part of an awareness raising campaign you will only need p5 onwards

Learning resources are not designed for tutors/ educators to advise their participants on specific cases; where necessary participants should be directed to the appropriate advice agency.

|Unit/Activity name |Unit/ Activity focus |Consumer education objectives |Literacy, language and numeracy |Literacy curriculum |ESOL curriculum refs|Numeracy curriculum |Functional skills |

| | | |objectives |refs | |refs |standards |

|RESOURCES AND PREPARATION |

|Buying and running a car: Setting the context Activity 1a True or false?: copy, laminate and cut up into double-sided cards – one set for each group |

|Buying and selling: Unit 1 Activity 1b True or false? Answer record: one for each learner |

|Appendix 1 Key words record: optional |

|LITERACY AND LANGUAGE FOCUS |

SUGGESTED PROCEDURE

• Set the context by eliciting questions from learners based on what they would like to know about buying and running a car. Make sure the number of questions is at least the same as the number of learners in the group. Record the questions, and any relevant follow up questions, on flipchart sheets so that they can be referred to during work on this module e.g.

– Do you own a car? If so, what type of car have you got?

– Would you like to own a car? Why/ why not?

– What are some of the advantages and disadvantages of owning and running a car?

– Where is the best place to buy a car from? (e.g. dealer, internet, private, auction)

– Do you know anyone who has had problems with a car soon after they bought it? If so, what happened?

– Do you know what rights you have when you buy a car? Can you give me an example?

– How much does it cost per year to run a car?

– Have you passed your driving test? If so, how long did you take driving lessons for?

• Ask learners to choose one different question each. Learners do a quick class mingling exercise and ask everyone their question (and follow up question if there is one). They do not need to write down all the answers in full but they may need to make a few notes in order to summarise their findings.

• Learners summarise their findings to the whole group e.g. 3 out of 12 people in this class own a car. Record any further questions which arise as part of the feedback and discussion.

• Ask learners a True or False? question based on one or two of the questions and the feedback e.g.

You get more legal protection if you buy a car from a dealer than from a private seller.

Answer: True. Buying from a dealer is the safer way to buy a car as you get the full protection of the law. However, there are ‘dodgy dealers’ so you need to make sure that the dealer: 1)follows a code of practice 2) stays within the law and 3) gives you all the information you need.

• Divide learners into groups and give each a set of Buying and running a car: Setting the context Activity 1a True or false? activity cards. Explain that they need to discuss and sort each statement under the True or False headings.

• Groups self-check by checking the answers on the reverse of the cards.

• Have a whole group discussion and focus on the reason for each True or False answer in order to check understanding.

• Elicit some ideas on what you could say to the seller/ car dealer for some of the True or False situations e.g.

What would you say to a dealer if you had a problem with a car very soon after buying it and the dealer claimed they did not have responsibility for repairing it?

• Build up a few example structures on the board e.g.

– I know that under the Sale of Goods Act I am entitled to…

– According to the Sale of Goods Act, products should be…

– If you will not ……….., I will have to report this matter to the local Trading Standards department.

• Elicit suggestions on what to do or say if the seller makes excuses in order to try and avoid his or her responsibility e.g. persevere, stay calm, repeat your request, clearly state what you want to happen. Explain that learners will have the opportunity to practise this further later in the module.

• Give learners a copy of Buying and running a car: Setting the context Activity 1b True or false? answers

|TRUE or FALSE? |

|1. You may have more protection if there is a problem, if you pay for a second-hand car with a credit card, rather than a debit card, cheque or cash.|

|TRUE or FALSE? |

|2. If the car you buy has actually been stolen, |

|the police have the right to take it from you. |

|[pic] |

|TRUE or FALSE? |

|3. If you have paid a deposit and |

|change your mind about buying a car, |

|you have the right to ask for your |

|deposit back. |

|1. TRUE |

|If you purchase an item using a credit card which costs more than £100, and up to £30,000, you have additional protection from the credit card |

|company. You do not need to pay the whole amount on the card, it is the value of the item that is relevant – for example, if you buy a car for £5000|

|and pay a deposit of £1000 by credit card and the rest by cheque, you are covered for the whole amount. |

|If the car is faulty or there has been misrepresentation by the dealer, you can complain to the credit card company as well as the dealer. You do |

|not need to have your complaint rejected by the dealer before you approach your credit card company. |

|For advice and information: |

|call Citizens Advice on 03454 04 05 06 Welsh language: 03454 04 05 05 |

|ask at your local Citizens Advice Bureau. |

|2.TRUE |

|If you find out you have bought a stolen second-hand car, the police have the right to take it from you and return it to the original owner or the |

|insurance company. You do not have the right to keep the car and you may not get any compensation unless you take action against the seller. Always |

|check the history and registration documents for second-hand cars before you buy. You can also use vehicle check services online or by telephone. |

|3. FALSE |

|When you pay a deposit you are entering into a legally binding contract. Deposits are not automatically refundable. Always ask and read the small |

|print before putting any money down as a deposit. |

|TRUE or FALSE? |

|4. You have more rights if you buy a used car |

|from a business in person than if you buy |

|from a business over the internet. |

|[pic] |

|TRUE or FALSE? |

|5. If a dealer puts a sign on a second hand car saying ‘sold as seen’, all your usual legal rights still apply. |

|[pic] |

|TRUE or FALSE? |

|6. You have fewer legal rights if you buy |

|a second hand car privately. |

|[pic] |

|4. FALSE |

|If you buy a used car from a business, your rights are the same whether your purchase was in person or over the internet. |

|In fact, you might even have extra rights for purchases from businesses over the internet as the Consumer Contracts (Information, Cancellation and |

|Additional Charges) Regulations apply. |

|5. TRUE |

|The Sale of Goods Act 1979 applies to all purchases from businesses and car dealers and you can expect the car to be as described, fit for any |

|particular purpose you told the seller and of satisfactory quality. |

|A dealer cannot limit your rights under this legislation and so your usual rights will apply and you can ignore the disclaimer. It is also a criminal|

|offence, if a problem emerges with the car after purchase the dealer cannot rely on the disclaimer. |

|6. TRUE |

|If you buy a car privately, you have fewer legal rights. The car has to be as described and the seller must have the right to sell the car, but other|

|rules do not apply. However, some car dealers pretend to be private sellers in order to sell over-priced or faulty cars. If the seller turns out to |

|be a dealer, then your full legal rights apply. |

|TRUE or FALSE? |

|7. You get more legal protection if you |

|buy a car from a dealer than from a private seller. |

|[pic] |

|TRUE or FALSE? |

|8. If you inspect a car at a dealer’s, (or someone else does this for you), the dealer may not be liable for any faults which should have been |

|uncovered in the inspection. |

|TRUE or FALSE? |

|9. The DVLA offers a free vehicle enquiry service |

|which tells you whether a car: |

|has been registered with the DVLA |

|is of police interest |

|has been written off. |

|7. TRUE |

|Buying from a dealer is the safest way to buy a car as you get the full protection of the law. However, there are ‘dodgy dealers’, so you need to |

|make sure that the dealer: |

|1) follows a code of practice |

|2) stays within the law |

|3) gives you all the information you need. |

| |

|8. TRUE |

|If you inspect a car at a dealer’s, (or someone else does this for you), the dealer may not be liable for any faults which should have been uncovered|

|in the inspection. Make sure you ask the dealer for a description of the car’s condition and ask whether there is a pre-sale inspection checklist. |

|9. TRUE |

|The DVLA offers a free vehicle enquiry service. However private companies, which charge for their checks, can also check a car’s chassis number and |

|tell you whether a car: |

|is subject to an outstanding finance agreement (i.e. HP) |

|has been subject to damage covered by insurance. |

|TRUE or FALSE? |

|10. You must have a valid MOT certificate when |

|you drive your car to an MOT test. |

|[pic] |

|TRUE or FALSE? |

|11. You buy a second hand car at an auction which you attended in person. You have the same rights as if you bought the car from a dealer. |

|[pic] |

|TRUE or FALSE? |

|12. You buy a second hand car with a one year warranty from a dealer. This sets out your legal rights with regards to the dealer and you have no |

|other rights. |

|[pic] |

|10. FALSE |

|It is an offence to use a vehicle of testable age on a public road without a current MOT test certificate, unless: |

|you are taking it to a test station for a pre-booked MOT test |

|it failed the MOT test and you are driving it from a test station to a place for repair |

|you are driving it from a place of repair after the MOT test failure repairs have taken place. |

|11. FALSE |

|Auction houses selling second hand items, where you may attend the sales in person, are allowed to exclude or limit a consumer’s rights under the |

|Sale of Goods Act where that is reasonable, by putting up a notice or including a term to restrict these rights. You should therefore check |

|carefully the auction house’s terms of business before buying a used car. The remedies available are also more limited, for example, you would not be|

|able to claim a repair or replacement. |

|12. FALSE |

|A warranty gives you certain rights but you also still have your rights under the contract of sale for the car and under the Sale of Goods Act. A |

|car dealer cannot rely on the warranty to exclude rights that you have under the Sale of Goods Act. You also still have rights once the warranty has|

|expired. |

|TRUE |

|FALSE |

True or false? Answer record

1. TRUE – If you purchase an item using a credit card which costs more than £100, and up to £30,000, you have additional protection from the credit card company. You do not need to pay the whole amount on the card, it is the value of the item that is relevant – for example, if you buy a car for £5000 and pay a deposit of £1000 by credit card and the rest by cheque, you are covered for the whole amount.

If the car is faulty or there has been misrepresentation by the dealer, you can complain to the credit card company as well as the dealer. You do not need to have your complaint rejected by the dealer before you approach your credit card company.

For advice and information:

call Citizens Advice on 03454 04 05 06 Welsh language: 03454 04 05 05

ask at your local Citizens Advice Bureau.

2. TRUE – If you find out you have bought a stolen second-hand car, the police have the right to take it from you and return it to the original owner or the insurance company. You do not have the right to keep the car and you may not get any compensation unless you take action against the seller. Always check the history and registration documents for second-hand cars before you buy. You can also use vehicle check services online or by telephone.

3. FALSE – When you pay a deposit you are entering into a legally binding contract. Deposits are not automatically refundable. Always ask and read the small print before putting any money down as a deposit.

4. FALSE – If you buy a used car from a business, your rights are the same whether your purchase was in person or over the internet.

In fact, you might even have extra rights for purchases from businesses over the internet as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations apply.

5. TRUE – The Sale of Goods Act 1979 applies to all purchases from businesses and car dealers and you can expect the car to be as described, fit for any particular purpose you told the seller and of satisfactory quality.

A dealer cannot limit your rights under this legislation and so your usual rights will apply and you can ignore the disclaimer. It is also a criminal offence, if a problem emerges with the car after purchase the dealer cannot rely on the disclaimer.

6. TRUE – If you buy a car privately, you have fewer legal rights. The car has to be as described and the seller must have the right to sell the car, but other rules do not apply. However, some car dealers pretend to be private sellers in order to sell over-priced or faulty cars. If the seller turns out to be a dealer, then your full legal rights apply.

7. TRUE – Buying from a dealer is the safest way to buy a car as you get the full protection of the law. However, there are ‘dodgy dealers’, so you need to make sure that the dealer:

1) follows a code of practice

2) stays within the law

3) gives you all the information you need.

8. TRUE – If you inspect a car at a dealer’s, (or someone else does this for you), the dealer may not be liable for any faults which should have been uncovered in the inspection. Make sure you ask the dealer for a description of the car’s condition and ask whether there is a pre-sale inspection checklist.

9. TRUE – The DVLA offers a free vehicle enquiry service. However private companies, which charge for their checks, can also check a car’s chassis number and tell you whether a car:

• is subject to an outstanding finance agreement (i.e. HP)

• has been subject to damage covered by insurance.

10. FALSE – It is an offence to use a vehicle of testable age on a public road without a current MOT test certificate, unless:

• you are taking it to a test station for a pre-booked MOT test

• it failed the MOT test and you are driving it from a test station to a place for repair

• you are driving it from a place of repair after the MOT test failure repairs have taken place.

11. FALSE – Auction houses selling second hand items, where you may attend the sales in person, are allowed to exclude or limit a consumer’s rights under the Sale of Goods Act where that is reasonable, by putting up a notice or including a term to restrict these rights. You should therefore check carefully the auction house’s terms of business before buying a used car. The remedies available are also more limited, for example, you would not be able to claim a repair or replacement.

12. FALSE – A warranty gives you certain rights but you also still have your rights under the contract of sale for the car and under the Sale of Goods Act. A car dealer cannot rely on the warranty to exclude rights that you have under the Sale of Goods Act. You also still have rights once the warranty has expired.

Key words record

|Word or phrase |Meaning |

| | |

| | |

| | |

| | |

| | |

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| | |

Topic, date or letter of alphabet

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Buying and running a car

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