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FAQ for Hydromantis OpTool Software Download, Installation and LicensingQ: I can’t download the software.A: Some organization do not allow their users to download executable files (.exe extension). You might need to enlist your I.T. department to download for you.Q: I ran the installation program but I see a message in the install window saying that errors occurred.A: Contact support@ for assistance. Please include the log file found at this location on your computer:C:\OPTOOLWWTPSimulator\_OPTOOLWWTPSimulator_installation\Logs\OPTOOLWWTPSimulator_Install_<installdate>.logQ: I downloaded the install program onto my Mac computer but it won’t run.A: The software is designed to run only on Widows based PCs (Windows 7 and up). One option for the Mac is to use virtual PC software from VMWare Inc. ???????? : How do I start the software after installing?A:? There is an icon named “Optool” on the desktop. Double click on this icon to start.Q: When I first start the software, a popup window says “No valid license found.”A: Click on the Register… button. Copy and paste the license key that was emailed to you and then click Submit. The license key will look something like this: ????????????? 40830997-ebf6-4b4b-a075-f38d93bbab1e ?????? If successful click OK and continue.Q: I entered the license key but it says something like?“Failed/MAC=…” in the title bar. What do I do?A: It is possible the license key was not copied properly. Try again. If still not successful, then possibly the license manager software was not successfully installed. Try the following (you might need your I.T. department’s help):Open a Command Prompt?by clicking on Windows Start Button. ?Select All Programs>Accessories>Command PromptChange directory:cd?c:\OPTOOLWWTPSimulator\haspEnter following:.\haspdinst ???-purgeAfter step 3 completes, enter the following:.\haspdinst ??-installIf steps 3 and 4 are successful then try launching Optool from the desktop icon.Q: When I start the software there is a black window showing. A: This is a console window associated with the main interface that displays diagnostic messages. It is a temporary software feature for beta-testing, will be hidden in an upcoming release of the software. ................
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