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| |MWEB |MWEB Building |

|[pic] | |100 Fairway Close |

| | |Parow, Western Cape |

| | |Private Bag X001 |

| | |N1 City 7463 |

| | |Tel: 087 700 0777 |

| | |Fax: (021) 596-8388 |

| | |E-mail: tspt@ |

| |Password Change Request | |

Requirements:

1. Complete form with all required details.

2. Kindly ensure that Positive proof of Identification (copy of ID document, Passport or Driver’s Licence) is provided. If a company account, then also provide copy of Company Letterhead.

3. Fax the completed Password Request Form & Proof of Identification / Company

Letterhead to: 021 596 8388

|Surname: | |

| |First Name: |

| | |

|Username: |E-mail: |

| | |

|Postal Address: | |

| | |

| | | |

|Tel (w): |Tel (h): |(Cell) |

Indicate for which e-mail / username

the password needs to be changed: ___________________________________________________

Your existing password will be changed to H1QP2YZ3. This process may take up to 1 hour after receipt of your fax request. To ensure the security of your Internet account you must change your password to something that only you will know. Please update your router and your email client with your new password in order to connect and send/receive emails.

|To change your password: |Hate filling in this form? |

| |Then register for One Time PIN (OTP) and change your password over the |

|Connect to the Internet using the temporary password provided above |phone the next time you forget it! |

| | |

|Go to |1. Go to |

|Sign in with your E-mail address and the temporary password provided above |Mobile/Default.aspx |

|Choose “Password” option in the left pane |2. Enter your mobile number, then click ‘Register’. |

|Choose a new password as per the guidelines provided. |3. Enter Activation Code sent to y our mobile then click, Confirm |

| |registration. |

| |4. You will now be registered for One Time PIN. |

Declaration:

I hereby authorise MWEB to reset my password as indicated above.

REASON for request:______________________________________________________________________

_____________________________ Date:______/______/_______

Signature

Disclaimer: YOU INDEMNIFY AND HOLD MWEB HARMLESS AGAINST ALL LIABILITY, CLAIMS, DAMAGES, LOSS OR COSTS OR EXPENSE OF ANY KIND OR NATURE, SUFFERED BY YOU ARISING FROM THE DISCONNECTION OF YOUR SESSION, THE CHANGE OF YOUR PASSWORD, UNAUTHORISED ACCESS TO, OR USE OF YOUR ACCOUNT BY A THIRD PARTY, AND ISSUES RELATED THERETO OR IN CONNECTION THEREWITH.

MWEB: SA's trusted and reliable Internet Service Provider. Connect and you can.

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