MANAGING PATROL OPERATIONS - Office of Justice Programs

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Office of Development, Testing, and Dissemination National Institute of Law Enforcement

and Criminal Justice Law Enforcement Assistance Administration United States Department of Ju~tice

MANAGING PATROL OPERATIONS

MANUAL

Prepared by: Donald F. Cawley

and H. Jerome Miron

Contributors: Robert MacFarlane

and Terrence Richard

This manual was prepa:r-ad pursuant to Contract J-LEAA-022-76 with the

Law Enforcement Assistance Administration, National Institute of Law

Enforcement and Criminal Justice. The points of view or opinions

expressed do not necessarily represent official policy or positions

of the Law Enforcement Assistance Administration.

'I

Copyright ? 1977 UNIVERSITY RESEARCH CORPORATION

Washington, D.C.

TABLE OF CONTENTS

INTRODUCTION: THE NEED FOR MANAGING PATROL OPERA.TIONS.

? .vii

CHAPTER 1. THE ROLES OF A MANAGER.

? .1

1. THE 14ANAGER'S JOB: ROLES AND CHARACTERISTICS.

? .2

II. PUBLIC ORGANIZATION MANAGERS . .

. . . 15

A. External Factors That Affect the Nature

of Public Organizations ? . .

? ? . ? ? ? 0 ? ? ? ? ? ? 16

B. Internal Factors That Affect the Procedures

of Public Organizations. . .

?. ???

17

C. External-Internal Transactions That Affect

the Operations of Public Organizations ?

? 18

III. SUMMARY . ? . . ? ? A. Conclusions. . B. Implications

? 19 . . . ? . ? 19

? ? ? 20

APPENDIX A - Organizational Development and Police Managers. . ? . ? .

. ? ? ? ? . ? ? ? ? 25

APPENDIX B - A Guide for Program Implementation Planning ? ? ? ? . . ? ? ? ? ?

? 39

CHAPTER 2. RESOURCE ALLOCATION--CONSIDERATIONS 0 ? ?

? 49

10 EQUAL SHIFT STAFFING ? . . ? ? ? . . ? . ?

? 49

A. Focus of This Chapter ? ? ? ? ? . ? . .

? ? ? ? 50

B. Methods Available To Identify

Workload Demands . ? ? 0 ? ? ? ?

? 51

C. Temporal Distribution of Workloads

. . . . . . . 51

D. Implications of Unbalanced Workloads ? ? . ? ? ? ? ? ? ? ? 52

II. EQUAL GEOGRAPHIC COVERAGE ? ? . A. Policy Implications. ? ? . ? B. Proportional Need Coverage C. "Available" Patrol Time. ?

? ? ? ? ? 54

? ? 54 55

? ? ? ? ? ? ? ? 5'5

III. BASIC CALLS FOR SERVICE DISTRIBUTION MODEL .

? ? 58

IV. ADDITIONAL CONSIDERATIONS . .

? ? 58

A. Time Consumed Completing Incidents .

? 58"

B. Response Time. ? . . ? ? ." ? .

. . ? ? . . 61

C. Weighted Incidents ? ? . ? . . .

62

D. Arrest and Court proce9sing Time ? . . ? . . .

64

iii

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