Strategic Brand Management - Pearson

[Pages:30]Strategic Brand Management

Building, Measuring, and Managing Brand Equity

A01_KELL2498_05_SE_FM.indd 1

29/12/2018 02:48

A01_KELL2498_05_SE_FM.indd 2

29/12/2018 02:48

Strategic Brand Management

Building, Measuring, and Managing Brand Equity

Fifth Edition

Kevin Lane Keller

Tuck School of Business Dartmouth College

Vanitha Swaminathan

Katz Graduate School of Business University of Pittsburgh

A01_KELL2498_05_SE_FM.indd 3

29/12/2018 02:48

Vice President, Business, Economics, and UK Courseware: Donna Battista

Director of Portfolio Management: Stephanie Wall

Executive Portfolio Manager: Lynn M. Huddon Editorial Assistant: Rachel Chou Vice President, Product Marketing:

Roxanne McCarley Senior Product Marketer: Becky Brown Product Marketing Assistant: Marianela Silvestri Manager of Field Marketing, Business Publishing:

Adam Goldstein Field Marketing Manager: Nicole Price Vice President, Production and Digital Studio,

Arts and Business: Etain O'Dea

Director, Production and Digital Studio, Business and Economics: Ashley Santora

Managing Producer, Business: Melissa Feimer Content Producer: Michelle Zeng Operations Specialist: Carol Melville Design Lead: Kathryn Foot Full Service Project Management: Ana Diaz-Caneja/

Bhanuprakash Sherla, Pearson CSC Interior Design: Pearson CSC Cover Design: Pearson CSC Cover Art: wowomnom/Shutterstock Printer/Binder: LSC Communications, Inc./Willard Cover Printer: Phoenix Color/Hagerstown

Microsoft and/or its respective suppliers make no representations about the suitability of the information contained in the documents and related graphics published as part of the services for any purpose. All such documents and related graphics are provided "as is" without warranty of any kind. Microsoft and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement. In no event shall Microsoft and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from the services.

The documents and related graphics contained herein could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Microsoft and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time. Partial screen shots may be viewed in full within the software version specified.

Microsoft? and Windows? are registered trademarks of the Microsoft Corporation in the U.S.A. and other countries. This book is not sponsored or endorsed by or affiliated with the Microsoft Corporation.

Copyright ? 2020, 2013, 2008 by Pearson Education, Inc. 221 River Street, Hoboken, NJ 07030. or its affiliates. All Rights Reserved. Manufactured in the United States of America. This publication is protected by copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise. For information regarding permissions, request forms, and the appropriate contacts within the Pearson Education Global Rights and Permissions department, please visit permissions/.

Acknowledgments of third-party content appear on the appropriate page within the text.

PEARSON and ALWAYS LEARNING are exclusive trademarks owned by Pearson Education, Inc. or its affiliates in the U.S. and/or other countries.

Unless otherwise indicated herein, any third-party trademarks, logos, or icons that may appear in this work are the property of their respective owners, and any references to third-party trademarks, logos, icons, or other trade dress are for demonstrative or descriptive purposes only. Such references are not intended to imply any sponsorship, endorsement, authorization, or promotion of Pearson's products by the owners of such marks, or any relationship between the owner and Pearson Education, Inc., or its affiliates, authors, licensees, or distributors.

Cataloging-in-Publication Data is available on file at the Library of Congress.

119

ISBN 10: 0-13-489249-6 ISBN 13: 978-0-13-489249-8

A01_KELL2498_05_SE_FM.indd 4

29/12/2018 02:48

Dedication

This book is dedicated to the memories of my father and mother with much love, respect, and admiration.

--KLK

This book is dedicated to the memory of my father, to my mother, and to my family,

with much love and gratitude. --VS

A01_KELL2498_05_SE_FM.indd 5

29/12/2018 02:48

A01_KELL2498_05_SE_FM.indd 6

29/12/2018 02:48

BRIEF CONTENTS

PART I Opening Perspectives 1

CHAPTER 1 Brands and Brand Management 1

PART II Developing a Brand Strategy 37

CHAPTER 2 Customer-Based Brand Equity and Brand Positioning 37 CHAPTER 3 Brand Resonance and the Brand Value Chain 76

PART III Designing and Implementing Brand Marketing Programs 111

CHAPTER 4 Choosing Brand Elements to Build Brand Equity 111 CHAPTER 5 Designing Marketing Programs to Build Brand Equity 147 CHAPTER 6 Integrating Marketing Communications to Build Brand Equity 184 CHAPTER 7 Branding in the Digital Era 219 CHAPTER 8 Leveraging Secondary Brand Associations to Build Brand Equity 261

PART IV Measuring And Interpreting Brand Performance 297

CHAPTER 9 Developing a Brand Equity Measurement and Management System 297

CHAPTER 10 Measuring Sources of Brand Equity: Capturing Customer Mind-Set 331

CHAPTER 11 Measuring Outcomes of Brand Equity: Capturing Market Performance 370

PART V Growing and Sustaining Brand Equity 395

CHAPTER 12 Designing and Implementing Brand Architecture Strategies 395 CHAPTER 13 Introducing and Naming New Products and Brand Extensions 438 CHAPTER 14 Managing Brands Over Time 481 CHAPTER 15 Managing Brands Over Geographic Boundaries and Market

Segments 516

PART VI Closing Perspectives 549

CHAPTER 16 Closing Observations 549

vii

A01_KELL2498_05_SE_FM.indd 7

29/12/2018 02:48

A01_KELL2498_05_SE_FM.indd 8

29/12/2018 02:48

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download