Department of Veterans Affairs, VA Manual 26-9, Revised ...

Department of Veterans Affairs, VA Manual 26-9, Revised Table of Contents

Quality Control Procedures

Table of Contents

Chapter 1: General Overview.......................................................................................................................... 1-1 1. General Information................................................................................................ 1-2 2. Objective ................................................................................................................. 1-3 3. Authority and Responsibility .................................................................................. 1-4

Chapter 2: LoanSTAR Accuracy Reviews Overview.......................................................................................................................... 2-1 1. General Information on LoanSTAR Accuracy Reviews ........................................ 2-2 2. Objective ................................................................................................................. 2-3 3. Selection of Cases ................................................................................................... 2-4 4. Reviews................................................................................................................... 2-6 5. Reporting Procedures.............................................................................................. 2-7 6. Accuracy Rate Calculations .................................................................................... 2-8 7. Reconsiderations ..................................................................................................... 2-9

Chapter 3: Performance Analysis & Integrity (PA&I) Reporting Overview.......................................................................................................................... 3-1 1. General Information on PA&I Reporting ............................................................... 3-2 2. Objective ................................................................................................................. 3-3 3. Accuracy Data Reporting to PA&I ......................................................................... 3-4 4. Non-Accuracy Data Reporting to PA&I................................................................. 3-6

Chapter 4: Accuracy Data Trend Analysis Overview.......................................................................................................................... 4-1 1. General Information on Accuracy Data Trend Analysis ........................................ 4-2 2. Objective ................................................................................................................. 4-3 3. Accuracy Data Trend Analysis ............................................................................... 4-4

Chapter 5: Monitoring Unit Overview.......................................................................................................................... 5-1 1. General Information on Lender and Servicer Audits.............................................. 5-2 2. Objective ................................................................................................................. 5-3 3. Sampling ................................................................................................................. 5-4 4. Application of Quality Criteria ............................................................................... 5-7 5. Reporting................................................................................................................. 5-10

Continued on next page

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Department of Veterans Affairs, VA Manual 26-9, Revised Table of Contents

Table of Contents, Continued

Chapter 6: Systematic Analysis of Operations Overview.......................................................................................................................... 6-1 1. General Information................................................................................................ 6-2 2. Objective ................................................................................................................. 6-3 3. Responsibility ......................................................................................................... 6-4 4. Scope....................................................................................................................... 6-5 5. Analysis................................................................................................................... 6-6 6. Recommended Improvement Action ...................................................................... 6-7 7. SAO Schedule ......................................................................................................... 6-8 8. Reports .................................................................................................................... 6-9 9. Areas for Review .................................................................................................... 6-10

Chapter 7: Regional Loan Center (RLC) Site Visit Overview.......................................................................................................................... 7-1 1. Definition and Objective of Site Visits ................................................................... 7-2 2. Components of a Site Visit ..................................................................................... 7-3

Chapter 8: Indemnification Agreement Overview.......................................................................................................................... 8-1 1. Objective of Indemnification Agreements.............................................................. 8-2 2. Egregious Loans...................................................................................................... 8-3 3. Egregious Loans Processing Procedures ................................................................ 8-4

Chapter 9: Bill of Collection Overview.......................................................................................................................... 9-1 1. Objective ................................................................................................................. 9-2 2. Payment................................................................................................................... 9-3 3. Administrative Loan and Accounting Center ........................................................ 9-4 4. Issuing Bill of Collection ........................................................................................ 9-5 5. Writing Off a Bill of Collection.............................................................................. 9-7

Chapter 10: Risk Management Overview.......................................................................................................................... 10-1 1. General Information................................................................................................ 10-2 2. Objective ................................................................................................................. 10-3 3. Definition of Key Terms ........................................................................................ 10-4 4. Risk Management Process ...................................................................................... 10-5

Continued on next page

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Table of Contents, Continued

Department of Veterans Affairs, M26-12, Revised Table of Contents

Chapter 11: Corrective Action Plan Overview.......................................................................................................................... 11-1 1. General Information on Corrective Action Plans ................................................... 11-2 2. Objective of Corrective Action Plans ..................................................................... 11-3 3. Corrective Action Plan Components ..................................................................... 11-4 4. Corrective Action Plan Roles and Responsibilities ................................................ 11-5

Appendix A: Systematic Analysis Operations (SAO) Report Format Overview.......................................................................................................................... A-1

Appendix B: Background for Liability Issues Overview.......................................................................................................................... B-1

Appendix C: Example of an Indemnification Agreement Overview.......................................................................................................................... C-1

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VA Manual 26-9, Revised Chapter 1: General

Chapter 1. General Overview

In this Chapter This chapter contains the following topics.

Topic

Topic name

1 General Information 2 Objective 3 Authority and Responsibility

See Page 1-2 1-3 1-4

1-1

VA Manual 26-9, Revised Chapter 1: General

1. General Information

Change Date

January 25, 2016, Change 1 ? This entire section has been updated.

a. Oversight Department

The Oversight Department within Loan Guaranty Service Central Office (LGYCO) has the responsibility for quality control to ensure that the Regional Loan Centers (RLCs), and program participants are in compliance with applicable laws, regulations, policies, procedures, and contract provisions.

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2. Objective

VA Manual 26-9, Revised Chapter 1: General

Change Date

January 25, 2016, Change 1 ? This entire section has been updated.

a. Purpose

The Oversight Department within LGYCO is comprised of Quality Assurance (QA), Monitoring Unit (MU) and Contract Assurance (CA); whose purpose is to ensure that RLCs, and program participants are in compliance with applicable laws, regulations, policies, procedures, and contract provisions. The Oversight Department conducts high quality audits in accordance with the framework outlined in the Generally Accepted Government Auditing Standards (GAGAS.) These standards provide the foundation for QA and MU to lead by example in the areas of independence, transparency, accountability, and quality through the audit process to support the Loan Guaranty mission.

The following sections within the Oversight Department that fall under the guidance of this manual are:

? Quality Assurance (QA) ? Monitoring Unit (MU)

o Loan Systematic Technical Accuracy Review (LoanSTAR) ? Contract Assurance (CA)

b. Monitoring Unit

In 1989, the MU was created to provide oversight of lenders in VA's nationwide Home Loan Guaranty (LGY) benefit program. The MU has evolved into an oversight unit for servicers and lenders. They ensure program integrity by conducting quality and compliance reviews of program participants.

c. LoanSTAR

Since its implementation in October 2010, as part of the Monitoring Unit (MU), LoanSTAR conducts monthly accuracy reviews of RLCs and participating stakeholders in VA's nationwide LGY benefit program. In order to ensure program integrity, compliance with applicable VA manuals, laws, regulations, policies and procedures; LoanSTAR completes a random selection of cases for review for each policy section.

d. Quality Assurance

The QA section conducts a comprehensive risk management review, which includes identifying and assessing potential risks in VA's nationwide Loan Guaranty Service (LGY) operations, testing of internal controls, and evaluating effectiveness and efficiency of internal controls. The QA team also conducts periodic site visits of RLCs to ensure laws, regulations, policies, and procedures are followed for each LGY business line.

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VA Manual 26-9, Revised Chapter 1: General

3. Authority and Responsibility

Change Date

January 25, 2016, Change 1 ? This entire section has been updated.

a. Reference

The United States General Accounting Office (GAO-01-1008G) Internal Control, Management and Evaluation Tool, published by the Government Accountability Office, formerly known as the General Accounting Office, requires that Federal managers strive to achieve their agency's missions and goals to provide accountability for their operations. Federal managers need to continually assess and evaluate their internal control structure to assure that it is well designed and operated, appropriately updated to meet changing conditions, and provides reasonable assurance that the objectives of the agency are being achieved. Specifically, managers need to examine each internal control to determine how well it is performing, how it may be improved, and the degree to which it helps identify and address major risks for fraud, waste, abuse, and mismanagement.

Office of Management and Budget (OMB) Circular No. A-123 states that "Management is responsible for establishing and maintaining internal controls to achieve the objectives of effective and efficient operations, reliable financial reporting, and compliance with applicable laws and regulations. Management shall consistently apply the internal control standards to meet each of the internal control objectives and to assess internal control effectiveness."

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VA Manual 26-9, Revised Chapter 2: LoanSTAR Accuracy Reviews

Chapter 2. LoanSTAR Accuracy Reviews

Overview

In this Chapter This chapter contains the following topics.

Topic

Topic name

1 General Information on LoanSTAR Accuracy Reviews 2 Objective 3 Selection of Cases 4 Reviews 5 Reporting Procedure 6 Accuracy Rate Calculation 7 Reconsiderations

See Page 2-2 2-3 2-4 2-6 2-7 2-8 2-9

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