Etcltd.com.au



Below are some examples of skills required to work in the Hospitality industry. You can use these skills as a guide to the types of descriptions to include in your resume if you have these skills or experience performing these tasks.General HospitalityPreparing, serving and selling cocktails, mixed drinks, bottled, canned and other alcoholic and non-alcoholic beverages, and a variety of coffee beverages such as lattes, cappuccinos and other espresso-based beveragesCleaning and maintaining bar service areas, coffee-making areas and espresso machinesCollecting payment for sales and operating cash registersPromoting services and productsWashing glassware and arranging bottles and glassesTapping kegs and attaching supply linesReplenishing drink dispensers, shelves and refrigeratorsSelling light snacksSelecting and grinding coffeeAbility to make positive connections with clients, guests, vendors, and other employeesExperienced in greeting all guests in a friendly manner and making them feel welcome Ability to effectively deal with a cross section of the community Experienced in handling multiple responsibilities simultaneouslyAbility to be flexible with ongoing changes in prioritiesBarista Skills – knowledge of how to prepare all coffees and hot beverages Experienced in bar service including service of cocktails, beer, wine and spirits Solid knowledge of workplace health & safety including hygienic work practices in food preparationAbility to effectively deal with customer complaints and provide resolutionsCommitted to providing the best experience for the Customer Excellent verbal communication skills Demonstrated high level of listening skills with solid experience waiting on tables and taking ordersKnowledge of food and drinks with the ability to up-sell to customers Experienced in food preparation Experienced working as a Kitchen hand with the ability to work well within a fast paced environment Able to keep customers satisfied with service and hospitalityAbility to find creative solutions to potential problemsWorked with the Manager to develop ways to stay competitiveResponsive to customer needsFood Waiter/ Waitress: Greet customers and seat them according to their preferencesOffer welcome drinks and beveragesFill water glasses and refill beveragesOffer appetisers and alcoholic drinksTake orders and provide information about menu itemsSuggest menu items when requested by the customerRelay patrons’ orders to the kitchenEnsure that the order is prepared according to the menuEnsure order quality and quantity prior to servingServe meals and side dishesDeliver food carts to designated areasEnsure that continued service is managed during the course of the mealKeep a constant eye on the table to gauge needs and fulfil them immediatelyTotal customers’ check and take it to themAccept payment in cash and credit cardClear table and clean table topsChange table cloths and clear dishes and flatwareCarry dishes and flatware to the kitchenEnsure that all tables replenished with eating dishesCollect menus at the end of the shiftExperienced in working within a productive environment that promotes creativity whilst maintaining moraleHotel: Assisted hotel guests in a friendly, courteous and professional mannerCreated a hospitable and appealing breakfast room by providing superior customer service to guestsSet-up dining room and buffetsEnsured food and beverage station is maintainedMaintained cleanliness of work areaAdhered to all safety and health regulations ................
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