Deloitte



Summary

Senior manager specializing in strategic business initiation and growth, innovation, and technology development. Successfully planned, launched and managed several new cross-functional services, and led highly effective innovation competitions. Known for applying innovative thinking and deep knowledge of firm’s capabilities, strengths, and weaknesses to build new client-centric services. Demonstrated superior ability to work with cross-functional senior leadership with differing priorities and coordinate a resolution valued by all involved. Strengths include:

|Superior Project Management |Innovative Thinking |

|Strategic Planning |Process Improvement |

|Complex Budget Management |Leadership Buy-In |

|Relationship Management |Intuitive Connection-Making |

|Consensus Building |Efficient Organization |

Professional Experience

|Deloitte |1996 – Present |

|Senior Manager: Solutions Portfolio Manager, Oracle Global Alliances |Sept, 2012 – Jan, 2013 |

Managed portfolio of Oracle -based solutions. Led functional and technical expertise, support activities, financial management, governance, and operations of solutions. Enabled and participated in strategic decisions around inclusion of cross-functional solutions in portfolio. Project-managed program staff through solution development, from planning, through launch. Developed and distributed governance processes and templates.

|Senior Manager: Team Lead, Deloitte Analytics |2011 – 2012 |

Supervised solutions portfolio, managed solutions governance board and directed solution development in US and India. Managed several specialized development teams in the US and India and created and managed complex $3.8M budget. Solutions assist clients in variety of industries.

• Created a straw man of solutions with input from industry sector leadership for oversight board’s approval, influencing selection of solutions to be developed. Improved process reduced discussion from 1.5 days to 2 hours and saved $25K.

• Having identified correlation between weak sponsorship and inability to complete solution development, addressed issue through level-setting sponsors on expectations, resulting in increased sponsor participation and reduction in number of stalled solutions by 50%.

|Senior Manager: Innovation Quest Lead, Service Innovation |2009 – 2011 |

Directed “Innovation Quest,” (IQ) a cross-functional, Americas-wide structured competition focused on the ideation of, collaboration on, and development of client-centric, strategically relevant new services and internal process improvements. IQ created a culture of creativity and collaboration and reduced barriers between firm business units through “As One” teaming.

• Recruited 25 dynamic, cross-functional leadership partners to sponsor IQ. Led sponsors through process, from formulation of questions through selection of and solicitation of funding for winning ideas.

• Project managed team of over 100 professionals, including leadership partners, in 11 countries. Achieved record participation of 11,000 professionals, drove selection of 40 winning ideas. During its four-year run, IQ identified new services totaling more than $670M in revenues to date.

• In real time shared and incorporated best practices, such as innovation cafes. Brazil and Canada teams continued on to build very robust programs of their own.

|Manager, Sr. Manager: Integrated Market Offering Manager, Service Innovation |2005 – 2009 |

Researched, proposed, launched, and managed large-scale, cross-functional market offerings addressing specific client issues. Market offerings generated annual revenues of $550M.

• Advised cross-functional governance board on strategic investments in potential new services: directed market and competitive analyses; developed business cases detailing value of market offerings to the client, services involved, and budget and revenue projections; presented proposals to governance board.

• Drove market offerings launch and growth activities for several market offerings simultaneously, including devising five-year growth strategies and overseeing budgets.

• Managed India team of eight professionals and served as liaison between team and eight US IMO teams. Implemented distributed work flow processes. Identified and resolved issue of inconsistent quality of work by incorporating best practices. Determined staffing.

|Manager: Program Management Officer, Enterprise Portal Offering |2003-2005 |

Oversaw cross-functional team of 15 practitioners, tracked $200K budget, created portal development methodology, and developed status reports for presentation to oversight board. Designed and implemented client pursuit strategy, cutting time from initial client contact to proposal 25%.

|Manager: Product Manager, Shared Technology Services |2001 – 2003 |

Managed six web-based software products and smartphone apps used by firm’s 15,000 consulting employees. Led large teams of business sponsors, developers, and testers through software development life cycle. Monitored product usage and issue resolution maximizing user satisfaction. Planned and executed product upgrades to meet changing business needs. Planned and executed communications plans.

|Manager: Financial Services Industry |1996 - 2001 |

Sample Clients Served:

• New York Office: As webmaster, supervised creation and content management of office’s first website and site’s migration to Broadvision-based global portal.

• St. John’s University: Planned three-year, IT strategy to introduce cutting edge systems to 20,000 students. Included implementation of smart card technology, online sales, and wireless networking.

• Prudential Insurance: Facilitated implementation of new General Ledger.

|Price Waterhouse (PricewaterhouseCoopers LLP) |1990 – 1996 |

Consultant, Principal Consultant: Entertainment Media and Communications

Sample Clients Served:

• Sony Music Entertainment: Managed software development life cycle for an order processing component of JD Edwards distribution system.

• Viacom: Managed contract- and inventory-tracking aspects of JD Edwards systems integration.

Education

Radcliffe College 1990, Bachelor of Arts, Economics, magna cum laude

Phi Beta Kappa

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