Usfamily.net



Written by Brandon Whitney, 2009

Ethernet Testing Protocol

Note: Test using only Actiontec GT701’s or M1000.

Step 1: Set computers LAN IP statically to 192.168.0.2, subnet 255.255.255.0, and gateway 192.168.0.1.

Step 2: Inspect Ethernet cord for any breaks, exposed wires, or broken tabs, discard.

Step 3: Connect Ethernet cord into a modem that is powered and verified to be good.*

Step 4: Verify that the Ethernet light is light on the modem. 1

Step 5:

Windows:

5.1: Click on “Start”

5.2: Click on “Run”

5.3: Type in “CMD” then press Enter

5.4: Type in “Ping 192.168.0.1 –t” and press Enter

5.5: If the response comes back as “Reply from 192.168.0.1: …” in the

Command Prompt, then the Ethernet cord should be working correctly. 2

5.6: Put the tested good Ethernet cord in a “Tested Good” pile and test another Ethernet cord, starting at Step 2, then moving to Step 4.5.#

* “Verified to be good” is defined as tested at the DSL workstation where the modem and all of the cords (Power, Ethernet, Phone, USB) work properly with no known issues.

# You will see “Hardware Error,” “Request timed,” or “Destination host unreachable” after you unplug an Ethernet cord, and have not plugged in a new one yet. This is a normal response, and it not surprising.

Troubleshooting

1 If you do no get an Ethernet light on the DSL modem, reverse the ends of the Ethernet cord, verify that they are connected securely, and verify that the Ethernet light is light on the modem.

2 If the response comes back as “Hardware error,” “Request timed out,” or “*unknown/wrong domain?* unplug the Ethernet cord and inspect both Ethernet (RJ45) ends on the cable. If the plastic jacket around the wires has come out of the Ethernet end, use your own discretion to determine if we can send the Ethernet cord to a customer for continued. If the Ethernet cord is bad or unusable, put the cord in the defective box in Ste 125 as we can RMA all Actiontec components.

Power Testing Protocol

Note: Only a modem and a power cord are needed to run this test.

Step 1: Inspect power cord for any breaks or exposed wires. If so discard.

Step 2: Plug a Power cord into a modem that is verified to be good.*

Step 3: Verify that the “Power” light is light or flashing on the modem.

Step 4: Wait for 20-60 seconds for the Power light to turn solid green.1

Step 5: If the power light is solid green, unplug the power cord, and put in “good” pile and repeat with new power cord.

* “Verified to be good” is defined as tested at the DSL workstation where the modem and all of the cords (Power, Ethernet, Phone, USB) work properly with no known issues.

Troubleshooting

1If:

The Power light is red, powercycle the modem. If the power light remains red;

The Power light is not light at all;

The modem Powers up properly, turns off, then repowers again in an uninterrupted cycle;

Then: The Power cord is defective and is to be put in the Actiontec defective box in Ste 125 as we can RMA all Actiontec components.

Modem testing Protocol

Actiontec

Step 1: Inspect modem for damage to body, antenna, ports, or serial number.

1.1: If modem body is melted, modem is defective. Record serial number in “Defective Modem list (Actiontec).xls” and put in RMA box in ste 125.

1.2: If antenna is sticking out an extra ¼”, push in antenna until the antenna base is properly placed inside the modem body.

1.3: If ports are pushed in, record serial number in “Defective Modem list (Actiontec).xls” and put in RMA box in ste 125.

1.4: If the serial number is damaged, test modem normally but DO NOT place modem back in circulation. If modem does not work, record serial number in “Defective Modem list (Actiontec).xls” and put in RMA box in ste 125. If modem works properly, discard modem.

Step 2: Plug in power, phone, and Ethernet cords into modem, and verify that the power light comes on Orange or Green.*

Step 3: Wait 60 seconds for power light to turn solid green, and Ethernet light to turn green. Reset modem and wait two minutes for modem to power up.**

Step 4: Open web browser and go to ***

If the screen is black and white (Actiontec Firmware), follow steps 5, and continue on Step 7.

If the screen is blue and green (Qwest Firmware), follow steps 6, starting at Step 6.1, and continue on Step 7.

If the screen is blue and white (Qwest GT701-D Firmware), follow steps 6, starting at Step 6.1, and continue on Step 7.

Step 5: Actiontec Firmware, most commonly on GT701-WG, and less commonly on GT701 and GT701-R

Note - you can use DSLSetup.jar “DSL Modem Setup” to configure the modem quickly.

5.1: click on Setup / Configuration, Advanced Setup, Begin Advanced Setup box, then Next.

5.2: select “Obtain an IP Address through DHCP” then click Next.

5.3: click on Utilities, DSL Settings, verify that VPI is set to 0 and VCI is set to 32, and then click on “Save and Restart” twice.

Step 6: Qwest Firmware, used exclusively on GT701-D, M1000, mostly on GT701 and GT701-R Note – Each model has it’s own variety of Qwest firmware, so each models menu is different

Note – you can use Actiontest.jar “Oneclick – Actiontec Provisioning Tool” to quickly configure ONLY the GT701-D!

GT701 & GT701-R

6.1: click on “Quick Setup”, “Next”, select “No” then click on “Next”#

6.2: select RFC 1483 via DHCP, then click “Apply”

6.3 click on “Advanced Setup”, “DSL settings”, verify that VPI is set to 0 and VCI is set to 32, then click on apply or save and restart.

M1000

6.1: click on “Quick Setup”, then click on “Click here for advanced settings only if required by your ISP” in blue lettering below. # (It might appear differently, depending on which Qwest Firmware Version you are running.)

6.2: select RFC 1483 via DHCP, then click “Apply”

6.3 click on “Advanced Setup”, “DSL settings”, verify that VPI is set to 0 and VCI is set to 32, then click “Apply.”

GT701-D

6.1: click on Manual Setup, then click on Next

6.2: select “RFC 1483 via DHCP” and click “Apply”

6.3: You should automatically be at DSL Settings. Verify that the VPI is set to 0 and the VCI is set to 32. Click “Apply.”

Step 7: Wait 60 seconds and verify that the Power* and DSL## light turn solid green. Wait for the internet light to turn green. Test the modem by doing a Google search.

Troubleshooting

* If power light solid red for more than 3 seconds, powercycle modem and wait 60 seconds for modem to boot up. If same result, record the serial number in “Defective Modem list (Actiontec).xls” and put in the RMA box in ste 125.

** If Ethernet light is not light, unplug Ethernet cord from the back of the modem, wait 10 seconds, then replug Ethernet cord back into modem. If no Ethernet light still, open the command prompt and type in “ipconfig /all” then press enter. If the Local Area Connection Media State is listed as “Media Disconnected,” record serial number in “Defective Modem list (Actiontec).xls” and put in RMA box in ste 125. If the IP address (sometimes listed as Auto configuration IP address) is listed at 169.X.X.X, reset the modem, wait two minutes, then powercycle the modem and run “ipconfig /all”. If the IP address will comes back as 169.X.X.X, the DHCP server is not working. Record serial number in “Defective Modem list (Actiontec).xls” and put in RMA box in ste 125.

*** If you get a Username and Password prompt, reset the modem, wait two minutes, and go to . If you are unable to load the page, open the command prompt and type in “ipconfig /all” then press enter. If the IP address (sometimes listed as Auto configuration IP address) is listed at 169.X.X.X, reset the modem, wait 60 seconds, then powercycle the modem and run “ipconfig /all”. If the IP address comes back as 169.X.X.X, the DHCP server is not working. Record serial number in “Defective Modem list (Actiontec).xls” and put in RMA box in ste 125.

# If you get a white page stating “Cannot post while detecting,” just go back a page and wait 10 seconds and try again. Repeat until you get to the WAN IP Address page.

## If the DSL light is flashing, verify that the phone cord is plugged into the Line port and powercycle the modem. If the DSL light still flashes the modem is unable to train. Record the serial number in “Defective Modem list (Actiontec).xls” and put in RMA box in ste 125.

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