REAL ESTATE BROKER ASSOCIATES POLICY MANUAL
REAL ESTATE BROKER ASSOCIATES POLICY MANUAL
Revised July 2013
TABLE OF CONTENTS
PREFACE ............................................................................................................................1 Sponsoring Broker-Broker Associate Relationship .................................................1 Ethics........................................................................................................................1 Attitude ....................................................................................................................2
MISSION STATEMENT ....................................................................................................4
OFFICE POLICY REGARDING AGENCY ......................................................................5
OPERATIONAL GUIDELINES.........................................................................................6 Activity Board..........................................................................................................6 Agreements-Delivery ...............................................................................................6 Agreements-Explanation ..........................................................................................6 Automobile Insurance ..............................................................................................6 Business Cards .........................................................................................................6 Buying and Selling Property ....................................................................................6 Broker Associate's Expenses ...................................................................................7 Monies Owed Company ..........................................................................................7 Complaints Against Other Offices...........................................................................7 Cooperation With Other Realtors ............................................................................7 Conduct ....................................................................................................................8 Confidential Relationship ........................................................................................8 Copy Machine ........................................................................................................10 Desk & Office Facilities ........................................................................................10 Discrimination, Fair Housing, Antitrust Policy .....................................................10 Dress ......................................................................................................................12 Expenditure of Office Funds..................................................................................12 Keys & Lockboxes.................................................................................................12 Keys-Use ................................................................................................................13 Legal Advice ..........................................................................................................13 Letter Writing.........................................................................................................13 Long Distance Calls & Cell Phones.......................................................................13 Messages ................................................................................................................13 Obligating The Sponsoring Broker ........................................................................14 Office Appearance .................................................................................................14 Office Equipment/Supplies ....................................................................................14 Office Hours...........................................................................................................14 Office Records .......................................................................................................14 Part-time Vs. Full-time ..........................................................................................14 Orientation of New Broker Associate....................................................................15 Postage Cost...........................................................................................................15 Prospects-Reassignment ........................................................................................15 Real Estate Board Activities ..................................................................................15
Referral Fees ..........................................................................................................15 Responsibilities ......................................................................................................16 Secretarial Assistance ............................................................................................16 Sharing Information ...............................................................................................16 Showing Property-Other Offices ...........................................................................16 Tours & Sales Meetings.........................................................................................17 Termination ............................................................................................................18 Errors and Omissions Insurance & Claim Notifications........................................18
BROKER ASSOCIATE ....................................................................................................19 Sponsoring Brokerage Fees-Collection .................................................................19 Payment..................................................................................................................19 Same Prospect ........................................................................................................20 Schedule-Company ................................................................................................20 Commission Policy ................................................................................................20 Schedule-Broker Associate ....................................................................................21 Earnings and 1099's...............................................................................................22 Earnest Money .......................................................................................................22 Multiple Contracts .................................................................................................22 Presenting The Contract.........................................................................................22 Returning Earnest Monies......................................................................................23 Disputed Earnest Money........................................................................................23 Removal of Personal Property Items Included in Sale ..........................................23 Farming ..................................................................................................................23 Floor Time and Inquiries .......................................................................................24 Floor Time Schedule..............................................................................................25 Telephone ...............................................................................................................26 Listings ...................................................................................................................26 Training Program ...................................................................................................34 Vacations and Other Prolonged Absences From The Office.................................34 Recruiting ...............................................................................................................34
PROMOTION ....................................................................................................................34 Advertising .............................................................................................................34 Variations ...............................................................................................................35 Market Magazines..................................................................................................36 Open Houses ..........................................................................................................36 Signs .......................................................................................................................37
MANAGEMENT ...............................................................................................................38 Arbitration ..............................................................................................................38 Goals ......................................................................................................................38 Policy and Guideline Meetings ..............................................................................38 Open Door Policy ..................................................................................................38 The Final Word ......................................................................................................38 Procuring Cause .....................................................................................................38
Broker Associate-CBBR Agreement .....................................................................39 RELOCATION POLICY MANUAL ................................................................................41 HARASSMENT POLICY .................................................................................................49 SPONSORING BROKER-BROKER ASSOCIATE AGREEMENT INDEPENDENT CONTRACTOR ................................................................................................................50 INTERNET ACCESS USER POLICY .............................................................................55 COMPANY DO NOT CALL LIST POLICY ...................................................................56 WEB SITE POLICY & SOCIAL MEDIA POLICY.........................................................60 LICENSED AND UNLICENSED ASSISTANTS............................................................69 SAFETY GUIDELINES....................................................................................................70 ACKNOWLEDGEMENT .................................................................................................71
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