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Hannah Costanzocostanzohannahm@ | 864-353-6265 | Skills and TechnologyOrganizingPresentingTrainingRecruitingInterviewingPitchingCultivating RelationshipsAdaptabilityProblem SolvingGuest ServiceWritingMicrosoft Office (Word, Excel, PowerPoint)Adobe Creative Suite (Premiere, AfterEffects)EducationUniversity of South Carolina, Columbia, South Carolina August 2012-May 2016South Carolina Honors College GraduateMajor in Media Arts, Minors in Physics and Business AdministrationBachelor of Arts, Magna Cum Laude (GPA 3.9)Work ExperienceCarowinds - A Cedar Fair Amusement Park Charlotte, NC February 2018-CurrentTeam Lead, Human ResourcesCoordinated all aspects of the Carowinds Fundraising Program, including:Improved the group registration and scheduling process by streamlining forms and going paperless. Promoted the program through targeted email campaigns and presentations to eligible 501(c) organizations.Optimized group check-in processes, by reducing required staff to 1 and introducing Guest Service Orientation.Partnered with temporary staffing agencies to fill park department requisitions with up to 90 associates per piled timecards for groups and staffing agencies, totaling over $10,000 in a typical week.Promoted from HR Assistant to Team Lead, with additional responsibilities:Composed The Loop, the employee information guide given to 1,000+ associates biweekly.Assessed and facilitated one-on-one and group interview sessions, evaluating hundreds of applicants in total.Presented New Hire Orientation sessions, including park tours, for up to 70 people.Recruited at 20+ job fairs, including tabling at colleges and presenting soft skill seminars at high schools.Inventoried and distributed uniform items during peak hiring season.Served as a VIP concierge during WinterFest and as a Rides Associate during difficult staffing days.The Walt Disney Company Orlando, FL February 2017-November 2017Attractions Host at Disney’s Hollywood Studios, Walt Disney World Rock ’n’ Roller Coaster Starring Aerosmith and Fantasmic!Safely operated a launched steel roller coaster, in normal operation and during multiple attraction downtimes.Provided exceptional guest service experiences to guests of all ages, with recognition from guests and coworkers.Performed my role in the show, as part of “making the magic” and creating a highly themed immersive environment.Internship ExperienceSouth Carolina Honors College Columbia, SC January 2015-May 2015Intern to Communications Director? Created video promotional materials for the Honors College, for use at events and social media.? Photographed college events and conducted one-on-one student photo shoots for websites and printed media.Volunteer ExperienceTell Them/New Morning Foundation Columbia, SC February 2013 - May 2013? Researched the topic of sex education to contribute to lobbying the South Carolina State Legislature.? Promoted the organization through social media and during special events. ................
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