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Complaint
[Your name]
[Address line 1]
[Address line 2]
[Address line 3]
[Postcode]
[Date]
[Insurance company name and department]
[Address line 1]
[Address line 2]
[Address line 3]
[Postcode]
Dear Sir/Madam
Policy number: [Policy number]
I’m writing to complain about the service I have received from [insert insurance company name].
My complaint relates to [insert details of complaint - poor service, substandard repair work, etc].
To support my complaint I am enclosing the following documents: [list documents].
In order to address this matter I would like you to [insert details of what you want the insurance company to do to put things right, including timescales].
If I’m not happy with your response, I will take my complaint to the Financial Ombudsman Service. I’m aware that you have eight weeks in which to look into my complaint and respond. I look forward to receiving your response.
Thank you for your prompt attention to this matter.
Yours faithfully
[Your signature]
[Your name]
................
................
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