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Ht204681 Use Continuity to connect your Mac iPhone iPad iPod touch and Apple Watch

Move seamlessly between your devices with Handoff, Universal Clipboard, iPhone Cellular Calls, SMS/MMS messaging, Instant Hotspot, and Auto Unlock.

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Handoff

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Universal Clipboard

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Cellular Calls

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SMS and MMS

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Instant Hotspot

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Auto Unlock

 

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Each of these features, together known as Continuity, allow your devices to work together so that you can do more. Make and receive phone calls without picking up your iPhone. Start an email, edit a document, or surf the web on one device, then pick up where you left off on another. Unlock your Mac without typing a password. Even activate your iPhone hotspot without taking your iPhone from your pocket or bag.

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With Handoff, you can start work on one device, then switch to another nearby device and pick up where you left off.

Set up Handoff

Use Handoff with any Mac, iPhone, iPad, iPod touch, Apple Watch that meets the Continuity system requirements. Handoff works when your devices are near each other and set up as follows:

• Each device is signed in to iCloud with the same Apple ID.

• To see the Apple ID used by Apple Watch, open the Apple Watch app on your iPhone, then go to General > Apple ID.

• Each device has Bluetooth turned on.

• Each Mac, iPhone, iPad, or iPod touch has Wi-Fi turned on.

• Each device has Handoff turned on:

• On Mac, choose Apple menu () > System Preferences, then click General. Select “Allow Handoff between this Mac and your iCloud devices.”

• On iPhone, iPad, or iPod touch, go to Settings > General > Handoff, then turn on Handoff.

• On Apple Watch, open the Apple Watch app on your iPhone, then tap General and turn on Enable Handoff.

• Apple Watch supports handing off from watch to iPhone only.

Use Handoff

1. On one of your devices, open an app that works with Handoff.

2. Apps that work with Handoff include Mail, Maps, Safari, Reminders, Calendar, Contacts, Pages, Numbers, Keynote, and numerous third-party apps.

3. Use the app to start a task, such as writing an email or document.

4. If switching to your Mac, click the app's icon in the Dock:

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If switching to your iPhone, iPad, or iPod touch, use either of these steps:

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If you're on the Lock screen, swipe up from the bottom-left edge of the screen, where you see the app’s icon [pic].

 

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If you're not on the Lock screen, double-click the Home button, then tap the app banner at the bottom of the multitasking screen.

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With Universal Clipboard, you can copy text, images, photos, and video on one Apple device, then paste the content on another Apple device.

Set up Universal Clipboard

Use Universal Clipboard with any Mac, iPhone, iPad, or iPod touch that meets the Continuity system requirements. It works when your devices are near each other and set up as follows:

• Each device is signed in to iCloud with the same Apple ID.

• Each device has Bluetooth turned on.

• Each device has Wi-Fi turned on.

• Each device has Handoff turned on:

• On Mac, choose Apple menu () > System Preferences, then click General. Select “Allow Handoff between this Mac and your iCloud devices.”

• On iPhone, iPad, or iPod touch, go to Settings > General > Handoff, then turn on Handoff.

Use Universal Clipboard

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1. On one device, copy the text, image, or video as you normally would. That content is automatically added to the clipboard of your other nearby device. It remains there briefly, or until you replace it by copying something else on either device.

2. On the other device, paste the content as you normally would.

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With the iPhone Cellular Calls feature, you can make and receive calls from your Mac, iPad, or iPod touch when those devices are on the same network as your iPhone.

Set up iPhone Cellular Calls

Use iPhone Cellular Calls with any Mac, iPhone, iPad, or iPod touch that meets the Continuity system requirements. It works when your devices are near each other and set up as follows:

• Each device is signed in to iCloud with the same Apple ID.

• Each device is signed in to FaceTime with the same Apple ID.

• Each device has Wi-Fi turned on.

• Each device is connected to the same network using Wi-Fi or Ethernet.

• On iPhone, go to Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices.

• On iPad or iPod touch, go to Settings > FaceTime, then turn on Calls from iPhone.

• On Mac, open the FaceTime app, then choose FaceTime > Preferences. Click Settings, then select Calls From iPhone.

If your carrier supports Wi-Fi calling on other devices, you can set up those devices to make and receive calls even when your iPhone isn't turned on or nearby. Learn about Wi-Fi calling.

Use iPhone Cellular Calls

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Make a call on your iPad or iPod touch

• Tap a phone number in Contacts, Calendar, Safari, or other app that automatically detects such data.

• Or open the FaceTime app and enter the phone number in the search field. Tap the phone number in the search result, then tap Call.

Make a call on your Mac

• Move the pointer over any phone number in Contacts, Calendar, Safari, or other app that automatically detects such data. Click the arrow in the box that outlines the phone number, then choose Call [phone number] Using iPhone.

• Or open the FaceTime app and enter a phone number in the search field. Control-click the phone number in the search result, then choose the phone number from the pop-up menu.

Answer a call

• On iPad or iPod touch, slide to answer the call.

• On Mac, a notification appears when someone calls your iPhone. From there you can answer the call, send it to voicemail, or send the caller a message.

To stop getting calls at one of your devices, just turn off the Calls from iPhone setting on that device. See the setup section above for details.

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If you have an iPhone, the text messages that you send and receive on your iPhone can appear on your Mac, iPad, and iPod touch as well. You can then continue the conversation from whichever device is closest to you.

Set up SMS and MMS messaging

Use this feature with any Mac, iPhone, iPad, or iPod touch that meets the Continuity system requirements. Make sure that your devices are set up as follows:

• Each device is signed in to iCloud with the same Apple ID.

• On iPhone, go to Settings > Messages > Send & Receive. Make sure that the Apple ID at the top of the screen is the same Apple ID that you're using for iMessage on your other devices. Add a check to your phone number and email address, so that you can be reached by iMessage at both. Do the same on your iPad or iPod touch.

• On iPhone, go to Settings > Messages > Text Message Forwarding, then choose which devices to allow to send and receive text messages from this iPhone. If you're not using two-factor authentication for your Apple ID, a verification code appears on each of your other devices: enter that code on your iPhone.

• On Mac, open Messages, then choose Messages > Preferences. Click Accounts, then select your iMessage account. Make sure that the Apple ID shown here is the same Apple ID that you're using on your other devices. Add a check to your phone number and email address.

Use SMS and MMS messaging

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To use this feature, just start conversations as normal in the Messages app on any of your devices. You can also start a conversation by clicking a phone number in Safari, Contacts, Calendar, or other apps that detect phone numbers. All of your incoming and outgoing messages appear on all of your devices.

Tier 1 instructions

Before escalating, check the following things:

1. Make sure that the devices the customer is using are all signed in with the same Apple ID in Messages.

2. On an iPhone, make sure the customer hasn’t blocked their own contact information. You can check this at Settings > Messages > Blocked.

3. Verify that the software on the customer’s device is up to date.

4. Check that there is network connectivity.

5. Check to see if the customer can still send iMessages. If iMessages isn't working, Text Message Forwarding won’t set up properly.

6. Check to see if there are restrictions on the DSID or CTN. If the account or device is Throttled, that can cause issues setting up Text Message Forwarding.

7. If you’ve checked all of these things and the issue continues, escalate to Tier 2.

Tier 2 instructions

Verify that all Tier 1 steps have been performed. Confirm if iMessage is working normally, or if the customer is having trouble with iMessage and Text Message Forwarding.

1. Has the customer tried to set up text message forwarding on another network?

2. Make sure that the phone number and email address are both checked, so that the customer can be reached by iMessage at both.

3. Sign out of iCloud, Messages, and FaceTime on all devices. Toggle off iMessage and FaceTime on the iPhone.

4. Power cycle all devices.

5. From the iPhone, sign in to iCloud, then toggle on iMesssage and FaceTime. After iMessage is activated, sign in with the Apple ID and confirm that iMessage works as expected.

6. Sign in to iMessage on the intended device and test for the behavior again.

7. If the issue is with a Mac, have the customer delete any open conversation threads on the computer. Then try sending a couple new iMessages. Next, create a new user account to test in rather than testing in an existing user account. After the customer is logged in, have them sign in to iMessage. Make sure that iMessage works in the new user account, then try to enable Text Message Forwarding. Is the customer able to set up Text Message Forwarding successfully?

Send an RTA with the following information:

• Customer's Apple ID

• Phone number and carrier

• SN of all affected devices

• Software versions of all devices

• Capture Data report (if a Mac is affected)

• Confirm if iMessage works normally, or if the customer is having trouble with iMessage and Text Message Forwarding

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With Instant Hotspot, the Personal Hotspot on your iPhone or iPad (Wi-Fi + Cellular) can provide Internet access to a Mac, iPhone, iPad, or iPod touch without requiring you to enter the password on those devices.

Set up Instant Hotspot

Use Instant Hotspot with any Mac, iPhone, iPad, or iPod touch that meets the Continuity system requirements. It works when your devices are near each other and set up as follows:

• Your iPhone or iPad (Wi-Fi + Cellular) has Personal Hotspot turned on in Settings > Cellular > Personal Hotspot.

• Your device must have an activated carrier plan providing Personal Hotspot service.

• Each device is signed in to iCloud with the same Apple ID.

• Each device has Bluetooth turned on.

• Each device has Wi-Fi turned on.

Use Instant Hotspot

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To connect to your Personal Hotspot:

• On Mac, use the Wi-Fi status menu [pic] in the menu bar to choose the name of the iPhone or iPad providing your Personal Hotspot [pic].

• On iPad, iPod touch, or even another iPhone, go to Settings > Wi-Fi, then tap the name of the iPhone or iPad providing your Personal Hotspot [pic].

If you're asked for a password when connecting, make sure that your devices are set up as described above. The Wi-Fi status icon [pic] in the menu bar shows the Personal Hotspot icon [pic] as long as your device remains connected to your Personal Hotspot.

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Set up and use Auto Unlock

Auto Unlock gives you instant access to your Mac when wearing your Apple Watch. Just wake up your Mac and you’re ready to go—without typing a password. Learn how.

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FaceTime is not available in all countries or regions.

General troubleshooting steps for Tier 1

• Restart each of the Mac and iOS devices involved.

• Sign out of iCloud on each device, then sign back in.

• If the third-party virtualization app Parallels is installed, try to reproduce the issue while logged in to a macOS user account that doesn't have Parallels installed. If that works, refer the user to Parallels for possible software updates.

• If the Mac is connected to Ethernet, check the list of network services in Network preferences. If both Ethernet and Wi-Fi show as "Connected," select the Ethernet service, click the action menu [pic] at the bottom of the list, and choose Make Service Inactive. If that works, set up network locations so that when the user wants to use Continuity they can easily switch to a location that uses only one network service.

• If a Handoff issue affects only a particular app, log the name of that app in your case notes. If it's a third-party app, refer the customer to its developer. If it's an Apple app, escalate to Tier 2.

• Streaming audio via Bluetooth from the Mac or Apple Watch can affect Auto Unlock performance. If necessary, advise the customer to pause audio playback before using Auto Unlock.

General troubleshooting steps for Tier 2

If the issue is between a Mac and an iOS device, start the Mac in safe mode, then try to reproduce. If the issue doesn't occur in safe mode, a kernel extension or startup item could be at fault. (Handoff might not work in safe mode, so this step is best for troubleshooting the other Continuity features.)

If the issue occurs in only one user account on a Mac:

• Open Users & Groups preferences, click Login Items, and remove login items one at a time, logging out and back in each time. If you can isolate the issue to a particular login item, log its name in the case notes, then send an FYI RTA.

• Move any third-party items in the following folders to the Trash. Then use the File > Put Back feature of the Finder to move the files back after troubleshooting.

• ~/Library/LaunchAgents

• ~/Library/Input Managers

• ~/Library/Input Methods

• ~/Library/Internet Plug-Ins

• ~/Library/ScriptingAdditions

• /Library/LaunchAgents

• /Library/LaunchDaemons

• /Library/Input Methods

• /Library/Input Managers

• /Library/Internet Plug-Ins

• /Library/ScriptingAdditions

• /Library/StartupItems

• Use this command in Terminal to check for third-party kernel extensions:

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• kextstat | grep -v apple

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• Look in the Name column of the results in Terminal. In this example, pany_name.product_name is the name of the extension:

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• Index Refs Address Size Wired Name (Version) UUID

• 82 0 0x1ab80000 0x2000 0x1000 pany_name.product_name (1.1)

Confirm that Messages is working normally. 

If you can't resolve the issue, send an RTA:

• Explain what the customer wants to do. Example: “Customer wants to transfer a file between their iPhone 6 and their Mac so that they can open it in Pages on both devices.”

• Explain how to reproduce the issue. Example: "On iPhone 6, go to Settings > Messages, then tap Text Message Forwarding. Customer enables iPad in list. Code does not appear on iPad."

• List the troubleshooting steps you performed and the results of those steps. If the result of any step was no change, say that there was no change.

• For Handoff issues, indicate whether the issue occurs in both directions.

• List the apps affected by the issue.

• Include the Apple ID the customer is using for iCloud, Messages, and FaceTime on each device.

• Include screenshots of any alerts related to the issue.

• If the issue is between a Mac and an iOS device, include capture data using the Send Files to Apple Support app. (For a faster response to your RTA, note the date and time that you reproduced the issue.)

• If the issue occurs between iOS devices (no Mac is involved), list the serial number and OS version of each iOS device involved.

If the customer is having other issues with Messages other than Text Message Forwarding, submit an RTA and answer the questions above.

Another way to verify support for Handoff or Instant Hotspot

You can use System Information to verify that a Mac and the iOS devices used with it support Handoff and Instant Hotspot:

1. Open System Information, then choose Bluetooth in Hardware section of the sidebar.

2. In the “Hardware, Features, and Settings” section on the right, verify that Handoff and Instant Hotspot are listed as supported. This confirms that the Mac supports both features.

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4. In the “Devices (Paired, configured, etc.)" section on the right, verify that the iOS devices used with this Mac are listed. This confirms that they also support Handoff and Instant Hotspot.

Helpful?

Yes No

Article: 

HT204681

Last Modified: 

06/07/2017

Radar Number: 

30870134, 29663952, 29207047, 29420820, 28875495, 24840885, 22524283, 20388764, 18425783, 21859459, 30870134 View >

Open tickets in radar

Affected Products: 

OS X El Capitan,OS X Yosemite,iCloud

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