New Enhancements for Customers Paying By Credit Card

[Pages:2]Thursday, September 8, 2016

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New Enhancements for Customers Paying By Credit Card

Beginning tomorrow, all of our customers will have new options and, for our residential customers, reduced fees, when paying their Eversource bill by credit card. These enhancements are a result of our transition to a onecompany process for credit card processing using Western Union. In addition to streamlining our processes and providing a consistent experience for customers across our service territory, this transition will provide many direct customer benefits including:

Reduced convenience fees for residential customers The addition of American Express and Discover cards as accepted payment methods (new for customers in

Connecticut, western Massachusetts and New Hampshire) The option of scheduling future dated payments (new for customers in eastern Massachusetts)

While our Customer Group and IT teams work to implement this important transition, a brief upload period (credit card outage) from 11:59 p.m. tonight to 8 a.m. tomorrow will be needed, after which credit card processing will resume. A web and IVR message will welcome customers to return to make their payment at that time. Consolidating our credit card processing is one initiative within the Customer Experience by Design project to deliver an enhanced customer experience for all customers.

Setting Up a Safe Work Zone

Establishing efficient and safe work zones is critical to ensuring your safety and will help the safe, smooth flow of traffic in and out of the work zone. If you have questions about setting up a safe work zone that adheres to our company's safety procedures, please speak to your supervisor. Here are some general reminders:

Advance warning area: With signs, motorists are informed of what to expect. Transition area: Traffic is moved to a new travel path with a roadway taper. Traffic cones are traditionally

used to help redirect traffic. It is the area where many accidents do occur. Activity area: The area where work is being done. Sometimes, buffer space is created to keep traffic away

from the work area. Equipment, vehicles and material should not be stored in buffer space. Termination area: Return traffic to its normal path with the End Utility Work signs closing the work zone.

Even with a well-set up work zone, we need to be alert, be visible with our reflective clothing and communicate with each other. Remember, Safety First and Always.

Remote Access Websites Retiring

website retired yesterday

The website was retired yesterday. iNotes and the company intranet can be accessed through Eversource.. External access requires employees to use Okta Extra Verification. If you have not signed up for Okta Extra Verification, instructions can be found on the Remote Sign-in Verification page of the intranet.

Remoteaccess. website retires today

The remoteaccess. website, used by employees for remote access to Citrix and Remote Desktop, is being replaced today with Remoteaccess.. This new website requires employees to use Okta Extra

Verification. If you have not signed up for Okta Extra Verification, instructions can be found on the Remote Sign-in Verification page of the intranet. Remoteaccess. is only available externally. Internal access to Citrix should be done through the Citrix app (the "blue bubble.")

2018 Eversource Energy Scholarship Program Open for Applications

For high school juniors completing or leaving high school and entering college in the fall of 2018

Applications are now available for the Eversource Energy Scholarship Program. The program is open to all dependent students of Eversource employees, and offers a $4,000 scholarship ($1,000 for four years) to qualifying students. The National Merit Scholarship Association manages the selection process for the scholarship. Criteria for the awards is rigid testing score standards, academic excellence and other key criteria.

To participate in the program, students take the qualifying test, the Preliminary SAT/National Merit Scholarship Qualifying Test (PSAT/NMSQT) during the proper high school year. In general, students who spend the usual four years in grades 9 through 12 must take the PSAT/NMSQT when they are in their third year (grade 11/junior year). The PSAT is being offered at many schools on Saturday, October 15.

Other rules and regulations are available at . The deadline for entry is February 28, 2017.

Please note that applications should be submitted by students who are currently high school juniors, and who will be completing high school and entering college in the fall of 2018. Please use this link to enter your child into the

2018 Eversource Energy Scholarship Program, () and complete the

following steps:

Read the scholarship program brochure in its entirety (confirm that you have read and understand the program procedures by marking the check box at the bottom of the page).

Confirm that your child meets all participation requirements for the 2018 competition by marking the appropriate check boxes.

Complete the online 2018 Eversource Energy Scholarship Entry Form. Review the Entry Form for completeness and accuracy, read the Submission Agreement and submit your

child's Entry Form for the 2018 competition. Print and retain a copy of the "Submission Confirmation" for your records. We wish your child the best as he/she participates in the 2018 Eversource Energy Scholarship Program. See the intranet for more information.

Did You Know

Yesterday's edition of Today featured many great stories from across Connecticut, Massachusetts and New Hampshire. Read Wednesday's Today for stories from your state every week.

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