MOBILE DEVICE INFORMATION GUIDE - VA

VA Palo Alto Health Care System

MOBILE DEVICE INFORMATION GUIDE

Apple iOS? Devices

Example Screen

BASICS

What is an app?

How do I get an app?

App is short for ¡®application.¡¯ Apps are

programs that you can use on mobile

devices (smartphones or tablets).

Some apps can be downloaded for

free. Other apps may cost money.

The App Store is a virtual store for

Apple iOS devices where you can

download new apps. Search for

specific apps by name or by

category.

Wireless Network or

Wi-Fi

Data & Data Plans

Wireless Network or Wi-Fi allows you

to use wireless internet in a local area.

Users can connect to Wi-Fi on their

devices such as smartphones, tablets,

and laptops. This is different than the

internet connection that comes from

your data plan.

Data refers to the amount of email,

internet searches, and streaming of

music or videos used when you are

not connected to Wi-Fi.

Be careful about what information you

send over public Wi-Fi (e.g., at libraries,

coffee shops).

Your data plan refers to the amount

of data that you pay for in your

cellular plan. You are using your data

plan when you are not connected to

Wi-Fi.

1

9:45

Wi-Fi

Wed., March 18

App Store

PTSD Coach

Phone

Text

Message

Home

U.S. Department of Veterans Affairs

Veterans Health Administration

VA Palo Alto Health Care System

SYMBOLS GLOSSORY

SYMBOLS

GLOSSARY

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Android?

Apple iOS?

Go backwards (go to previous screen)

Search function

Go backwards (go to previous screen)

Search function

Bluetooth technology

or

Bluetooth technology

Menu ¨C either symbol represent Menus,

depending

on your device

Privacy information

and settings

(within settings)

Wi-Fi

See all of your open apps and programs on

your

device and

at once

Passcode

Finger Print ID (password)

Screen Brightness

See all of your apps on your device

Wi-Fi

(newer iPhones use Face ID)

(adjust to make the screen brighter/darker)

(the number of squares in this icon may differ)

Screen Brightness

Text message

(adjust to make the screen brighter/darker)

Settings

(access to general, security, and accessibility

Settings

settings)

(access to general, security, and accessibility

settings)

Text message

Email

Create something new

Email

(Example: Create a contact)

Create something new

(Example: Create a contact)

2

SYMBOLS

GLOSSORY

HOW TO DOWNLOAD

HOW TO

DOWNLOAD

SYMBOLS

GLOSSORY

Android?

Android?

Android?

pple iOS?

Apple

iOS?

Step 1: Find

Play Store.

Go backwards

(go to previousStep

screen)2: Search for the Search Step

function3: Install app.

app.

Find App Store.

Search

for the app.

Install app.

Go backwards (go to previous screen)

Search function

5. Tap Install.

3.3.Search

for the name of the app.

1. Make

sure you are connected to

5. Tap Get to install the app. Use

Search for the name of the app

1. Make sure you are connected to

Forusing

example,

type bar

in: PTSD

Coach.

¨C either

symbol

represent

the search

at the

internet

using

Wi-Fi

or or

cellular

data.

password,

finger

print, orMenus,

or top of Menuyour

Bluetooth

technology

internet

using

Wi-Fi

cellular

data.

the screen. For example, type in: depending

on your device

face ID.

Privacy

information

and settings

Bluetooth technology

PTSD Coach.

(within settings)

See all of your open apps and programs on

your

device and

at once

Passcode

Finger Print ID (password)

Wi-Fi

Wi-Fi

(newer iPhones use Face ID)

Screen

Brightness

2. Using

your

Apple device

device

(iPhone or

Scroll through

through the

your apps on

your device

2. Using

your

Android

4.4.Scroll

theApp

PlayStore

Storeuntil

untilSee all of Open

and

use.

Step

4:

Open

and

use.

(adjust

to

make

the

screen

brighter/darker)

you

find

the

app.

iPad), tap on

for the

Store.

you find the app. Tap the app icon. (the number of squares in this icon may differ)

or icon

tablet),

tap App

on icon

Screen

Brightness

(smartphone

forfor

app

to to

be be

installed.

Text6.message

6.Wait

Wait

app

installed and

(adjust to make the screen brighter/darker)

for the Play Store.

then tap OPEN.

Settings

(access to general, security, and accessibility

Settings

settings)

(access to general, security, and accessibility

settings)

Text message

Email

7. Tap icon on your home screen.

7. When

the app isinstructions.

open,

Follow

the on-screen

Email follow the on-screen instructions.

Create something new

(Example: Create a contact)

Create something new

(Example: Create a contact)

3

2

3

STAYING

CONNECTED

STAYING CONNECTED

Android?

Android?

Apple

iOS?

Stay

connected

with

Stay

connected

with

family

and

friends

family

and

friends

family and friends

1. Call

Call

them

on the

thethe

phone.

1.

them

on

phone.

1. Call

them

on

phone.

2. Try

Try

sending

text

2. sending

Try

sending

a text

2.

aa text

message

message.

message.

??

?

??

??

? Tap

message icon.

Tap

thethe

texttext

message

Tap

the

text

message

icon.

icon.

? Add a phone number or the

contact after the To:

Add a phone number or the

? Typeafter

out athe

message

contact

after

the

To: in the box.

contact

To:

? Tap

send

or the arrow

send it.

Type

out

message

in the

thetobox.

box.

Type

out

aa message

in

Tap send

send or

or the

the arrow

arrow to

to send

send it.

it.

Tap

3. Send an email.

3. Send

an email.

? If you do not have an email, you

If you

you

do

notuphave

have

an

?? If

not

cando

sign

for aan

free email from

email,

you can

canlike

signGoogle.

up A Google

email,

you

sign

up

companies

for aemail

a free

freeaddress

email from

from

companies

is called

gmail.

for

email

companies

like

Google.

A

Google

email

like Google. A Google email

address isis called

called gmail.

gmail.

address

Video

Video

VideoChat

Chat with

with your

your

family

family

and

friends

family and friends

UseVA

VAVideo

VideoConnect

Connect

Use

withyour

yourVA

VAproviders

providers

with

FaceTime

is an

that

Google Duo

Duo

is app

free

app

Google

is

aa free

app

you can use for video calls

canpeople

makewho

video

calls.

to

have

an

VAVideo

VideoConnect

Connectlets

lets

you

have

you

have

a an

1.1. VA

livevideo

videoappointment

appointment

with

your

live

with

your

VA

VAproviders.

providers.

Apple device. It comes with

Download

the app.

app.

?? Download

your

device. the

???

?

?

??

??

Follow

the instructions

instructions

the

Follow

the

Go

to settings.

Make sureon

the

screen. Let

Let

the app

app

access

screen.

the

access

FaceTime

button

is set

to theto

on

position.

need

your

cameraYou

andmay

microphone.

to sign in using your Apple ID.

Enter your phone number to

Making

verify it.

it.a call: Open the app. Tap

verify

the plus button in the upper right

Entercorner.

the code

code

received

by text in

Enter

the

received

hand

Type

the name,

the Google

Google

Duoorapp.

app.

the

Duo

phone

number,

email of the

person

wantOn

to the

call.search

Press the

Makingyou

a call:

call:

Making

a

On

the

search

bar,

video icon for video or phone for

type the

name

of the person you

audio

(voice)

only.

want to

to call.

call. Tap

Tap their

their name

name then

want

tap the

the video

video call

call

tap

Other

appsto

likecall.

Google Duo, Skype,

button

Facebook Messenger, and Viber can

Other apps

apps like

like Skype,

Skype, Facebook

Facebook

Other

be

used for video

calls.

Messenger, and Viber can be used

This information is not an

for video

videoendorsement

calls. of these apps.

for

calls.

This information

information isis not

not an

an

This

endorsement

of

these

apps.

endorsement of these apps.

4

44

2.2. To

VA Video

VAuse

Video

Connect works on

Connect

an

Androidon

devices

that have an

Apple

device,

you

internet

connection

and a web

need

to

first

camera.

download the app

Appneed

Store.toSearch

¡°VA an

3. from

You the

do not

download

Video

Connect¡±

app to

use it. to find.

3.4. You

email

with

a a

Youwill

willreceive

receiveanan

email

with

calendar

calendarinvite

invitefrom

from

donotreply@mobilehealth.

donotreply@mobilehealth.

with

toto

thethe

withaalink

linktotoconnect

connect

session.

session.

thetime

timeofofyour

your

appointment,

4.5. AtAtthe

appointment,

clickon

onthe

thelink

linkinin

your

email.

click

your

email.

TheThe

sessionwill

willstart

startautomatically.

automatically.

session

https://

For

more

information:

For

more

information:

https://

mobile.app/va-video-connect

mobile.app/va-video-connect

mobile.app/va-video-connect

VA MOBILE APPS

VA MOBILE APPS

The VA created mobile apps to help

Thewith

VA created

mobileanxiety,

apps to dehelp

cope

PTSD, stress,

cope with

anxiety,

depression

andPTSD,

otherstress,

problems.

These

pression

andtoother

problems. These

apps

are free

download.

apps are free to download.

Go to this website to find them:

Go to this website to find them:





You also can go to the app store and

You also can go to the app store and

search for ¡°Department of Veterans

search for ¡°Department of Veterans

Affairs.¡±

Affairs.¡±

Some

popular

Some

popularVA

VAapps

appsare

are

Mindfulness

MindfulnessCoach,

Coach,PTSD

PTSDCoach,

Coach,and

and

PTSD

Family

PTSD

FamilyCoach.

Coach.

What

type

What

typeofofinformation

informationdo

doVA

VA

Mobile

MobileApps

Appscollect?

collect?

Anonymous

Anonymousinformation

informationisiscollected

collected

onon

VAVAMobile

Apps.

VA

apps

Mobile Apps. VA appsallow

allow

you

totostop

you

stopcollecting

collectingthis

thisinforinformation

(your

mation

(youranonymous

anonymousdata)

data)ininthe

the

app

settings

app

settingsmenu.

menu.

Developed

Palo

Alto

GeriatricResearch,

Research,

Developed

by by

thethe

Palo

Alto

Geriatric

Education,

and

Clinical

Center

(GRECC).

Education,

and

Clinical

Center

(GRECC).

TERMS

TERMS

End-User License Agreement

End-User License Agreement

The End-User License Agreement or

The End-User

License Agreement

¡°EULA¡±

is the agreement

betweenor

¡°EULA¡±

is

the

agreement

between

you (the user) and the group that

you (the user)

developed

the and

app.the

Thegroup

EULAthat

should

developed

the

app.

The

EULA

should

say how your data is collected and

say how your data is collected and

shared.

shared.

When you first open an app, the EUWhen

first You

openshould

an app,

thethe

EULA

will you

appear.

read

LA willbefore

appear.

You

should

EULA

you

tap

agree.read

Youthe

will

EULA before you tap agree. You will

need to tap agree to use the app.

need to tap agree to use the app.

Push

Push Notifications

Notifications

AApush

is an

an alert

alert about

about

push notification

notification is

an

Most of

of the

the

anupdate

update or

or message.

message. Most

time,

from apps.

apps.

time, these

these alerts

alerts come

come from

The

could be

be aa rereThe push

push notification

notification could

minder,

information.

minder, an

an alarm,

alarm, or

or information.

You

may

turn

off

push

notifications

You may turn

notifications

in

indevice

device settings.

settings.

5

QUESTIONS?

QUESTIONS?

Provider Name:

Provider Name:

__________________________

__________________________

Provider Phone Number:

Provider Phone Number:

__________________________

__________________________

For further technical assistance

For further technical assistance

Call: VA Mobile Apps Help Desk

Call: VA Mobile Apps Help Desk

1-877-470-5947

1-877-470-5947

(7 am-7 pm CT, Mon¡ªFri)

(7 am-7 pm CT, Mon¡ªFri)

Call911

911ififyou

youare

arehaving

havinga acrisis

crisisoror

Call

gogo

toyour

yournearest

nearestemergency

emergencyroom.

room.

to

Toreach

reachthe

theVeterans

VeteransCrisis

CrisisLine,

Line,call

call

To

1-800-273-8255and

andpress

press1.1.

1-800-273-8255

Confidentialcrisis

crisischat

chatatat

Confidential

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Version

Version1,1,03/18/2020

03/18/2020

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