Welcome To The New York City Department Of Education ...



HARDWARE BREAK/FIX & INSTALLATIONVENDORNAME & TITLEROLECONTACT INFORMATIONASI– PCS Service ProviderJose SanlesSupport ManagerManhattan primary contact for hardware break/fix issues(C) 718-710-0973(E) JSanles@Kurt LaviaSupport ManagerBronx primary contact for hardware break/fix issues(C) 646-824-5744(E) Klavia@Mohammad IlyasSupport ManagerBrooklyn and Staten primary contact for hardware break/fix issue(C) 646-371-4256(E) MIlyas@Wesley FosterSupport ManagerQueens primary contact for hardware break/fix issue(C) 347-935-1017(E) WFoster@Vivian ScottService Delivery ManagerEscalation point if primary contact fails to address your hardware break/fix issue(P) 212‐736‐0111 Ext. 1234(C) 917‐597‐8765(E) VScott@Enrique GalvezInstallation ManagerHandles all inquiries related to installations(P) 212‐736‐0111 Ext. 1603(C) 516-319-2835(E) EGalvez@Joe RomanExecutive Director Operation & Technology ServicesEscalation point if secondary contact fails to address your break/fix concern or if primary contact fails to address your installation concern(P) 212‐736‐0111 Ext. 1625(C) 407-697-9050(E) JRoman@DELL – PCS Service ProviderChris CotugnoService Delivery ManagerCitywide break/fix service delivery manager; Deputy program manager(P) 516‐428‐0272(E) Christopher_Cotugno@Jonathan RoemService Delivery LeaderCitywide new equipment delivery & installation/integration leader(P) 718‐568‐8529(E) Jonathan_Roem@Vic LaurinaviciusCustomer Delivery ExecutiveOverall services program manager; escalation point if primary contacts fail to address your concern(P) 917‐406‐3453(E) Vic_Laurinavicius@Kevin LeComteServices Customer ExecutiveOverall responsibility for all services provided to the DOE(P) 978-473-6231(E) Kevin_LeComte@ DatamationCall center # or send e-mailSupport for lockdown devices used in Schools(P) 212‐732‐3824(E) Info@pc-Matthew SperlingVice President Education AccountsPrimary NYC DOE contact for info & sales of computer lockdown security devices and furniture (P) 212‐732‐3824(E) m.sperling@pc- Gino MatiasScheduling ManagerContact for schools and integrators to coordinate delivery and installation of existing orders(P) 212-732-3824(E) Gino@pc-Joann SantanaAsst. Scheduling ManagerContact for schools and integrators to coordinate delivery and installation of existing orders(P) 212-732-3824(E) j.santana@pc-Lillian OyolaLead NYC DOE Customer Service RepresentativeContact for price quotes, product spec sheets and general inquiries(P) 212-732-3824(E) Lillian@pc-IBM (For School Funded Wireless Access Points)Jodi SolerPrimary contact for adding wireless access points to be funded by the School(P) 212-745-7662(E) JSoler@us.Michael TovbisPrimary contact for adding wireless access points to be funded by the School(P) 516-860-1724(E) Mtovbis@us.Custom Computer Specialists (For School Funded Wireless Access Points)Sharon HofmannPrimary contact for adding wireless access points to be funded by the School(P) 631-630-1285(E) SHofmann@James BrothertonK-8 Schools - Primary contact for adding wireless access points to be funded by the School(P) 631-761-1495(E) JBrotherton@Cynthia GetzAccount ManagerEscalation point if secondary contact fails to address your concern(P) 631-630-1277(P) 800-598-8989 Ext. 1277(E) CGetz@DOE Support for IBM and Custom Computer (For School Funded Wireless Access Points)Albert MarComputer SpecialistEscalation point if IBM primary contacts fail to address your concern(P) 718-935-5267(E) AMar@schools.Joseph IacovielloDir of Deployment &ImplemEscalation point if secondary contact fails to address your concern(P) 718-935-5116(E) JIacoviello@schools.Tequipment (Smartboards)Call center # or send e-mailHandles all inquiries related to Smartboards(P) 516-922-3508(E) Info@(E) Sales@EQUIPMENT ORDER STATUSVENDORNAME & TITLEROLECONTACT INFORMATIONAppleGabriella Markwardt Sales Support RepresentativePrimary contact for status of equipment order(P) 512- 526-1323(E) SSONYCDOE@Mary StrayhornInside Account representativeEscalation point if primary contact fails to address your concern(P) 800-800-APPL Ext. 42815(E) legamaro@Rolf Ordahl,Inside Account ExecutiveEscalation point if secondary contact fails to address your concern(P) 800-800-APPL Ext. 42850(E) rolf_ordahl@Larry ShapsK-12 Account ExecutiveEscalation point if secondary contact fails to address your concern(P) 917-273-1774(E) shaps@Lisa Atwan,K-12 Account ExecutiveEscalation point if secondary contact fails to address your concern(P) 412-523-8723(E) latwan@David NashK-12 Account ExecutiveEscalation point if primary/secondary contact(s) fails to address your concern(P) 917- 297-5706(E) nash@Custom Computer (Dell Servers)Custom Computer DOE SupportPrimary contact for status of equipment order(P) 800-598-8989(E) DOESupport@Sharon HofmannEscalation point if primary contact fails to address your concern(P)631-630-1285 (P) 800-598-8989 Ext. 1285(E) SHofmann@ James Brotherton K-8 Schools - Escalation point if primary contact fails to address your concern(P) 631-761-1495(P) 800-598-8989 Ext. 1495(E) JBrotherton@ Cynthia GetzAccount ManagerEscalation point if secondary contact fails to address your concern(P) 631-630-1277(P) 800-598-8989 Ext. 1277(E) CGetz@DellGeneral Dell SalesPrimary contact for status of equipment order(P) 800.NYC.DELL Ext. 513.9333Drew Senegal? Inside Sales Executive, Hardware & ServicesPrimary contact for hardware and services sales and inquiries(P) 800.NYC.DELL Ext. 513-9247(E) Drew_Senegal@Matt SaucedoSoftware Solutions and InfrastructurePrimary contact for software sales and inquiries(P) 800.NYC.DELL Ext. 513-9976(E) Matt_Saucedo@Nick DePasqualeAccount ExecutiveEscalation point if primary/secondary contact(s) fails to address your concern(P) 631-897-0708(E) Nick_DePasquale@HPHP Order ManagementPrimary contact for status of equipment order (P) 800-727-2472 ext. 7577488 (E) NYSTLGOV@Mark WhiteAccount Operations ManagerEscalation point if primary contact fails to address your concern(P) 505-600-4430(E) Markwhite1@Ray ValleInside Sales Account ManagerEscalation point if primary contact fails to address your concern(P) 888-349-5559(E) Ray.Valle@Paul LeonardSenior Account ExecutiveEscalation point if secondary contact fails to address your concern(P) 908-875-8887(E) Paul.Leonard@LenovoKaren KirbyInside Sales RepresentativePrimary contact for status of equipment order(P) 866-426-6399 or 919-874-3560(E) kckirby@Jillian GoodtreeInside Sales RepresentativeContact for status of equipment order(P) 866-426-6399 or 919-874-3470(E) jgoodtree@Charlotte Harrison Sr. Inside Account RepresentativeEscalation point if primary contact fails to address your concern(P) 919-294-0658(E) charharr@Mary Setteducati Account ExecutiveEscalation point if secondary contact fails to address your concern(P) 212-222-2115(E) msetteducati@LexmarkCDW-GPrimary contact for status of equipment order(P) 800-705-4239(E) matthew.maglione@Bob FrelowAccount ManagerEscalation point if primary contact fails to address your concern(P) 845-662-7776(E) robefre@Mindy Wellner MaherLexmark Account ManagerEscalation point if secondary contact fails to address your concern(P) 212-880-2837(E) MMaher@ACERCDW-GPrimary contact for status of equipment order(P) 800-705-4239(E) matthew.maglione@Bob FrelowAccount ManagerEscalation point if primary contact fails to address your concern(P) 845-662-7776(E) robefre@Lynne Edgehill Inside Sales RepresentativeEscalation point if secondary contact fails to address your concern(P) 508-259-0573(E) Lynne.edgehill@ ................
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