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4457700-114300000-2222500 Best Corporate/Institutional Digital Bank Awards 2017Call For Entries QuestionnaireBe sure to complete an Entry Form indicating if you are entering the Corporate/Institutional or the Consumer Category or both. On the Entry Form, indicate the Sub-Categories you wish to be considered for. Click here for the Entry Form and Call for Entries.The Corporate/Institutional Sub-Categories are:- Most Innovative Digital Bank – NEW FOR 2017- Best investment management services- Best online cash management- Best trade finance services- Best website design- Best integrated corporate banking site- Best information security initiative- Best online treasury services- Best in mobile banking- Best in social media- Best mobile banking appOn the following questionnaire, check the box most relevant to your answer. For open-ended questions, please try to limit your answers to 200 words unless otherwise instructed. Please skip any questions not relevant to your submission. Applicants may attach additional supporting materials. The Infosys judging panel will review submissions. Global Finance editors will make the final award selections.All documents should be submitted to Chris Giarraputo, chris@. Call 1-212-524-3214 with any questions.Deadline for entries is May 8, 2017.Digital Strategy:What is your strategy for making your bank a next generation digital bank? (Please limit your answer to 400 words.)By going digital, what cost savings have you seen?568642519177000420052519177000294322519177000180022519177000685800135890Less than 10%10%-20%20%-30%Greater than 30%00Less than 10%10%-20%20%-30%Greater than 30%Is your account opening and on-boarding process automated? 533400016700500339090016700500179070016700500685800111125Fully automatedPartially automatedAccount opening is offline00Fully automatedPartially automatedAccount opening is offlineWhat percent of your products and services are available online?5562600971550041910009715500304800097155001676400971550068580024130More than 90%70%-90%50%-70%Less than 50%00More than 90%70%-90%50%-70%Less than 50%How effectively the SMAC (social/mobile/analytics/cloud) model is used for your digital strategy to improve corporate banking volume and revenue? Please answer based on the following parameters:ParameterSpecific DetailsCustomer retentionCost savingsProcess improvementsIntegration (with other channels including handheld devices)Downtime managementSMAC influenceDo your corporate banking platforms have the key capabilities below? (For additional capabilities or features, please add rows and provide details.)Key Capabilities Available Not AvailableSpecific DetailsService oriented architectureSTPWeb enabled technology24/7 operationMulti-country/currency implementationLegal/regulatory complianceCloud computingMulti-language supportWhich products and services are offered digitally? Which additional products and services are scheduled to be digitized? (Add rows as needed.)Investment Management Services (IMS)(list below )Online Cash Management Services (CMS)(list below )Trade Finance Services (TFS)(list below )Online Treasury Services(list below )17056102451100090551024511000457200171450NoYes00NoYesAre the products and services mentioned above available through multiple channels? Can a customer initiate product application in any one channel and close at any another?466090152400NoYes00NoYes91440022606000171450022606000What percent of your total banking customers use your online investment management Services? 5372100793750038862007937500274320079375001600200793750068580016510Less than 25%50%-75%Greater than 75%25%-50%00Less than 25%50%-75%Greater than 75%25%-50%What is the year-on-year growth in the percent of customers using your online investment management services?59429651327150045072301327150035013901327150025596851327150015811501327150068580094615Less than 25%50%-75%75%-100%25%-50%Greater than 100%0Less than 25%50%-75%75%-100%25%-50%Greater than 100%What is the year-on-year growth in total revenue from online investment management services?594296595885004507230958850035013909588500255968595885001581150958850068580057785Less than 25%50%-75%75%-100%25%-50%Greater than 100%0Less than 25%50%-75%75%-100%25%-50%Greater than 100%Describe the online investment management services features. Please specify the tools/features used including, but not limited to those listed below. (Add rows as needed.)Investment Management ServicesSpecific Details (Not more than 100 words)Risk profilersPortfolio recommendationAsset classes availableFinancial planning toolsGoals/budget savingsOnline help through chatPortfolio review/recommendationsBusiness analyticsDashboardClient typesEnd-to-end processing capabilitiesValue added servicesSpecific strategies to encourage customers to use online IMS servicesInnovative/unique features distinguishing you from your competitorsWhat percent of your total banking customers use your online cash management services? 5257800971550037719009715500262890097155001485900971550057150034290Less than 25%50%-75%Greater than 75%25%-50%00Less than 25%50%-75%Greater than 75%25%-50%582866544259500439293044259500338709044259500244538544259500146685044259500571500404495Less than 25%50%-75%75%-100%25%-50%Greater than 100%0Less than 25%50%-75%75%-100%25%-50%Greater than 100%What is the year-on-year growth in the percent of customers using your online cash management services?What is the year-on-year growth in total revenue from online cash management services?571500111760Less than 25%50%-75%75%-100%25%-50%Greater than 100%0Less than 25%50%-75%75%-100%25%-50%Greater than 100%146685014986000244538514986000338709014986000439293014986000582866514986000Describe the online cash management services features. Please specify the tools/features used including, but not limited to those listed below (add rows as applicable): Cash Management Services Specific Details (limit answer to 100 words)Specific strategies to encourage customers to use online cash management servicesPayment ServicesCollection servicesLiquidity management servicesInnovative/unique features distinguishing you from your competitorsValue added services a. What percent of your total banking customers use your online trade finance services? 525780018669000377190018669000262890018669000148590018669000571500123825Less than 25%50%-75%Greater than 75%25%-50%00Less than 25%50%-75%Greater than 75%25%-50%What is the year-on-year growth in the percent of customers using your online trade finance services?582866572390004392930723900033870907239000244538572390001466850723900057150034290Less than 25%50%-75%75%-100%25%-50%Greater than 100%0Less than 25%50%-75%75%-100%25%-50%Greater than 100%What is the year-on-year growth in total revenue from online trade finance services?582866514986000439293014986000338709014986000244538514986000146685014986000571500111760Less than 25%50%-75%75%-100%25%-50%Greater than 100%0Less than 25%50%-75%75%-100%25%-50%Greater than 100%Describe the online trade finance services features. Please specify the tools/features used including, but not limited to those listed below (add rows as applicable): Trade Finance Services Specific DetailsSpecific strategies to encourage customers to use online trade finance servicesConventional products (LC’s/BG etc.)Next generation products (MT798/BPO etc.)Document management systemInnovative/unique features distinguishing you from your competitorsValue added services a. What percent of your total banking customers use your online treasury services? 525780072390003771900723900026289007239000148590072390005715009525Less than 25%50%-75%Greater than 75%25%-50%00Less than 25%50%-75%Greater than 75%25%-50%582866524447500439293024447500338709024447500244538524447500146685024447500571500206375Less than 25%50%-75%75%-100%25%-50%Greater than 100%0Less than 25%50%-75%75%-100%25%-50%Greater than 100% b. What is the year-on-year growth in the percent of customers using your online treasury services?What is the year on year growth in the total revenue from online treasury services?58286651066800043929301066800033870901066800024453851066800014668501066800057150068580Less than 25%50%-75%75%-100%25%-50%Greater than 100%0Less than 25%50%-75%75%-100%25%-50%Greater than 100%Describe the online treasury services features. Please specify the tools/features used including, but not limited to those listed below. (Add rows as needed.) Treasury Services Specific DetailsSpecific strategies to encourage customers to use online treasury servicesReal time currency exchange ratesCurrency conversion facilitiesReal time alertsInnovative/unique features distinguishing you from your competitorsValue added servicesDescribe the unique features of your corporate banking website.365760031432500262890031432500160020031432500914400255905YesNoPartial00YesNoPartialSingle sign-on or straight through processingDoes it have the following interactive features? Interactive FeaturesYesNoPlease give brand name, if any, for the featureSurveysToolsCalculatorsText chatVideo chatAbility to download statements in different formatsConsolidated dashboardAnalyticsBusiness intelligence reportingPersonalization featuresCompatibility with different internet browsersCompatibility with different operating systemsLinks/information from sources like Dow Jones, Reuters, CNN, etc.Integration with external vendors for utilities bill payment, tax payment, etc.Google Maps or any other geo-location based informationAny other features, please explain Please describe the extent to which your banking channels are integrated including any channel optimization measures that you have taken.What are the challenges you face to give an integrated banking website experience to corporate banking clients? What have you done to overcome these challenges? (Please limit your answer to 300 words.) a. What is the level/extent of customization available for your website across regions/customers/segments? b. Does your website provide the following next generation features?FeaturesCurrently offeredPlan to offer in the futureNo plans to offerMultiservice windowResponsive web designOnline demo videosVideo chatHelp tabPaperless onboardingAutomated document managementMulti-bank aggregationE-commerce type experienceConsumer analyticsSingle holistic viewAny other featuresPlease list any other features being offered planned in the near future. (Please limit your answer to 300 words.) a. What is your mobile banking strategy and how do you encourage customers to migrate to mobile banking? b. What are the key strategies and drivers of your corporate mobile banking offering?? c. What are your top investment priorities in corporate mobile banking? (Justify your response for mobile web banking, and mobile apps banking separately.) d. What percent of your total digital banking corporate customers enrolled for mobile banking?537210018542000388620018542000274320018542000160020018542000685800122555Less than 25%40%-60%Greater than 60%25%-40%00Less than 25%40%-60%Greater than 60%25%-40% e. What is the year-on-year growth in percent of transaction volume initiated from mobile banking?594296554610004535170546100035013905461000255968554610001581150546100068580016510Less than 25%50%-75%75%-100%25%-50%Greater than 100%0Less than 25%50%-75%75%-100%25%-50%Greater than 100% 14 a. Describe the current mobile channel platform/ delivery modes for corporate mobile web banking.Mobile Web Banking FeaturesSpecific DetailsChannels for delivery (smartphone, mobile, tablet, notes etc.)Innovative products/services being offered via these platforms and the specific benefits of each platformSecurity featuresInnovative/unique features distinguishing you from your competitors offered to clientSolution capable of handling files carrying rich volume of transactionsFormats of files that are supportedMulti-level approval services via mobile banking solutions? (If yes, have you defined rule based work flow for transactions?)b. Describe the current mobile channel platform/delivery modes for corporate mobile app banking.Mobile App Banking FeaturesSpecific DetailsChannels for delivery (smartphone, mobile, tablet, notes etc.)Innovative products/services being offered via these platforms and the specific benefits of each platformSecurity featuresInnovative/unique features distinguishing you from your competitors offered to clientSolution capable of handling files carrying rich volume of transactionsFormats of files that are supportedMulti-level approval services via mobile banking solutions? If yes, have you defined rule based work flow for transactions? 15 a. What is your current strategy to handle situations like mobile banking maintenance, upgrades and downtime? b. What is the average downtime faced by end users of mobile banking? 54670874295Less than 1hr6hrs – 12hrsMore than 12hrs1hr – 6hrs 00Less than 1hr6hrs – 12hrsMore than 12hrs1hr – 6hrs 52578001371600037719001371600026289001371600014859001371600016 a. What are the basic and advanced level technologies in place for monitoring and preventing online banking (including mobile banking) fraud/theft/hacking and other new age frauds (including information on layered security features, features to ensure transaction security, levels of user authentication, encryption protocols used, etc.)?b. Does the online portal have secured cloud Integration to save or archive transaction details? (Applicable for all transaction banking products.) Please limit your answer to 200 words.18288001416050010287001416050045720077470YesNo00YesNoc. What is the approach to improve client awareness regarding internet banking fraud/theft/hacking/AML compliance? (For example, providing a link on your website with details of safe internet banking practices and precautions clients need to take.) Explain the specific preventive and corrective measures taken on the above aspects.d. Describe your online fraud resolution process. Explain your client service strategy and SLA for corporate banking clients who are a victim of internet banking fraud/theft/hacking.17. a. Is your web site compatible with a mobile browser (WAP browser)? 182880079375001028700793750045720015240YesNo00YesNo b. If yes, please provide details of the technology used. (Please limit your answer to 200 words.)182880046545500102870046545500457200401320YesNo00YesNo 18 a. Has social media (LinkedIn, Twitter, Blogs, Mashups etc.) been included as part of your corporate banking online strategy? b. What do you use social media channels for (please check all that apply)?AwarenessProduct promotions and campaignsGrievance reportingCommunity buildingResearchTransfer moneyThought leadershipInternal improvementsSocial media analyticsRun virtual banks to provide products and services through social media platformsAny other servicesPlease list any other services offered through mobile c. Do you monitor social media activity through a dedicated team? If yes, please provide details. d. What is the turnaround time for responses on your social media channels? 572770066040004054475660400028746456604000180022566040005715006985Less than 2 hours6-24 hoursGreater than 24 hours2-6 hours0Less than 2 hours6-24 hoursGreater than 24 hours2-6 hours 19. How do you protect customer privacy and ensure customer data security? 20 a. How do you handle structured and unstructured data? Please list any specific analytical tools used. b. Do you have a big data strategy in place? 194310087630001143000876300057150023495YesNo00YesNo c. If your answer to the above question is yes, then what are the ways in which you leverage big data? Please provide some specific examples. (Please limit your answers to 300 words.) 21. Are the following advanced technologies/trends in use in your bank?TechnologyIn useWill implement in near futureNo plans to useBlock chain technologyCryptocurrenciesSocial media analyticsRobotic (automated) consultationNew credit underwriting modelsArtificial intelligenceInternet of ThingsIf the answer to any of the above is “in use” please describe below.22. What are your key focus areas in 2017? (Please rank the following from 1-7, with 1 being the highest priority.)Focus AreasRank given (from 1-7)Social mediaPaymentsMobilityAcquiring/co-innovating with fintech startupsOmni-channel bankingCore platforms upgrade/conversionAdvanced analytics and big data in usePlease use the space below to provide further details on your priorities above. 23.What new areas of innovation or innovative techniques is your organization currently working on or planning to implement in order to increase revenue and drive business growth? Area of InnovationIn Use Now(Yes/No/NA)In Planning Stage For Future Use(Yes/No/NA)Comments (Please explain in detail)Cloud based platforms for corporate bankingFintech partnershipsInvestment in block chain/distributed ledgers/ cryptocurrency initiativesLeveraging big data for analytics Robotic consultation Global and centralized processing systemsModernization of legacy IT/old banking applicationsMultibank capability Enhanced connectivity between client and bank’s applicationsUse of APIs to build dynamic ecosystemOthers - Please explainPlease highlight the areas of innovation being focused on to enhance customer satisfaction. Area of InnovationIn Use Now(Yes/No/NA)In Planning Stage For Future Use(Yes/No/NA)Comments (Please explain in detail)Collaborative development/ user-centered customer-journey design (For example: Using social media, face-to-face interaction, customer feedback forms etc.)Internet Of Things for corporate bankingPaperless transactions for international trade Cyber security (For example: biometrics or any other advanced techniques)Real time portfolio analysis Others - Please explain25. Please provide any other information you think will strengthen your case. ................
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