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Frequently asked questionsWho administers the Caregiver Experience Survey?The survey will again be administered by Willis Towers Watson, a credible, independent third-party vendor.Who takes the Caregiver Experience Survey? All caregivers across our family of organizations (Providence, St. Joseph Health, Covenant Health, Swedish, Kadlec, PacMed and INHS) hired on or before Aug. 31, 2020, will be invited to take the survey. For 2020, providers will take a separate survey. What about providers? Employed and Foundation providers, including physicians and advanced practice providers, participate in a different, provider-specific survey. When and how will the survey be conducted? The survey will be open from Oct. 7-21. A link to the online survey will be sent to caregivers’ email addresses from “Caregiver Survey <CaregiverSurvey@>”. Each employee will receive a unique link, so please do not forward the link to other caregivers. The online survey is offered in a number of languages: English, Spanish, Russian, Chinese, Tagalog, Vietnamese and Amharic. I haven’t received an email invitation to take the survey. What should I do?Willis Towers Watson, our survey vendor, will distribute survey invitations in batches, so caregivers may receive the survey at different times on Oct. 7. If you do not receive a survey invitation on Oct. 7 and believe you should have received one, please use the self-service tool to get help.What if I deleted the email from Willis Towers Watson that included my link to the survey?If you deleted the email from Willis Towers Watson that contained your link to the survey, you can use the self-service tool to request a replacement email or simply wait for the next reminder. Who will have access to the individual responses??Are the responses confidential?We take the confidentiality of the survey responses very seriously. We follow best practices to ensure the confidentiality of the responses are never compromised, including accidentally.?Individual responses are never reported. Responses are only reported in groups of at least five (5) responses.?Core leaders will receive a report for their group only if they have five (5) or more caregivers who respond to the survey (smaller groups’ results are combined into the next level core leader’s results). Comments are included with a report only if there are five (5) or more comments. Comments are reported as written, with non-English comments translated to English to maintain confidentiality (e.g., we don’t edit comments or delay the reporting of comments). All results and comments, including those from groups with too few responses to receive a report, are rolled up to the next level report. The reason each caregiver receives a unique link is to ensure responses are attributed to the correct department, and to prevent the accidental submission of duplicate responses.My direct supervisor recently changed. How should I respond to survey questions?You should respond based on your level of engagement and work environment at the time of the survey. We know you may experience change at different times of the year, but our goal is to learn about your current experience. I hold more than one position. How should I respond to the survey questions?If you hold two or more positions, please respond to survey questions about your department and supervisor for your primary position, the one in which you work the most hours.What does the organization do with the information collected in the Caregiver Experience Survey?In early November, executive leaders and core leaders across our organization will receive survey results. The insights gained from the survey will be used by your core leader to measure your team’s progress. The feedback caregivers provide helps leaders develop strategies and plans for creating a caregiver experience for you and your team that reflects our Mission and core values.What if I have additional questions?For technical questions, contact employeesurveysupport@. For non-technical questions, contact your local HR partner. ................
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