CPOSS EXTERNAL USER GUIDE

[Pages:23]CPOSS EXTERNAL USER GUIDE

Cox Communications Telephony DevOps - Atlanta

CPOSS: (Cox Porting Operations Support System) web application is a secure and reliable solution for porting an end user's telephone number from a Cox telephony system to another carrier system within the same metropolitan area. CPOSS provides a quick response to a carrier's requests for customer service records (CSRs) and local service requests (LSRs). The LSR turnaround response time is 4 hours for simple-port LSRs and 24 hours for complex-port LSRs.

CPOSS Link



CPOSS LSR Processing and Intervals

? CPOSS provides a Simple Port LSR response time of 4 hours during the business week (Monday ? Friday 8 am to 5 pm in the time zone of the porting TN)

? CPOSS provides a Complex Port LSR response time of 24 hours during the business week (Monday ? Friday 8 am to 5 pm in the time zone of the porting TN)

? Simple Ports require a 1-day DDD interval from submission date ? Complex Ports require a 4-day DDD interval from submission

date ? Due date intervals apply to all requests submitted prior to 1 PM in

the time zone of the porting TN. ? All FOC's are valid for 7 calendar days from the due date.

CPOSS Contact Information

Request Type

States Serviced

Residential LSR Less 5 lines or less and Commercial LSR 50 lines or less

Residential LSR 6 + lines / Commercial LSR 51 + lines

Contact Phone

LSR Submission & inquiries, Order Status, Expedite Requests

AZ, AR,CA, CT, FL, GA, ID, IA, KS, LA, NE, NV, OH, OK, RI, VA

ROCPortout@cox.co

web/#/login/

m

844-366-3762

CSR Requests All of the above



. cposs-extweb/#/login/

844-366-3762

Trouble after a port

All of the above

CPOSS Website technical issues & new company registration *note individual IDs

are required for all users

All of the above

ROCPortout@ Noc.lnp@

ROCPortout@cox.co m

Noc.lnp@

844-366-3762 404-269-0479

Observed Porting Holidays

? New Year's Day ? Martin Luther King, Jr. Day ? Memorial Day ? Independence Day ? Labor Day ? Thanksgiving Day ? Christmas Day

Area Codes Serviced

STATE Arizona Arkansas California Connecticut Florida Georgia Idaho Iowa Kansas Louisiana Nebraska Nevada Ohio Oklahoma Rhode Island Virginia

AREA CODES 480, 520, 602, 623, 928 479, 870 310, 424, 442, 562, 619, 657, 714, 760, 858, 949 203, 475, 860 352, 386, 850 478 208 712 316, 620, 785 225, 337, 504, 985 402, 531 702, 725 216, 440 405, 539, 580, 918 401 540, 571, 703, 757, 804

Login Information

? A Company registration, including administrative contacts and the establishment of an email domain, must be completed prior to individual users requesting access. Hyperlinks to this process are located on the CPOSS sign in page.

? Once a company has been activated in CPOSS, users can register and access the system using an email address that matches their company's registered email domain. For example, Cox is registered using `@'. Users with an email address that ends in `@' would be allowed to register under that company and then use the CPOSS application

? The login screen contains hyperlinks for Forgot Password and Sign-Up processes. ? Logins are self service for both the initial registration and password resets. ? When filling out the New User form, select the company for which you work for ? In the email field, only key your email prefix. The exchange will auto fill upon form submission.

Example below:

Login Information ? User Registration & Forgot Password

Note: For Security, users can only utilize the Forgot Password link, to reset their password, once within a 24-hour period. If users attempt to reset their password again from Forgot Password page within the 24-hour period, they will receive an error message that they are required to wait the 24 hours from their initial request.

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