CPOSS EXTERNAL USER GUIDE
[Pages:23]CPOSS EXTERNAL USER GUIDE
Cox Communications Telephony DevOps - Atlanta
CPOSS: (Cox Porting Operations Support System) web application is a secure and reliable solution for porting an end user's telephone number from a Cox telephony system to another carrier system within the same metropolitan area. CPOSS provides a quick response to a carrier's requests for customer service records (CSRs) and local service requests (LSRs). The LSR turnaround response time is 4 hours for simple-port LSRs and 24 hours for complex-port LSRs.
CPOSS Link
CPOSS LSR Processing and Intervals
? CPOSS provides a Simple Port LSR response time of 4 hours during the business week (Monday ? Friday 8 am to 5 pm in the time zone of the porting TN)
? CPOSS provides a Complex Port LSR response time of 24 hours during the business week (Monday ? Friday 8 am to 5 pm in the time zone of the porting TN)
? Simple Ports require a 1-day DDD interval from submission date ? Complex Ports require a 4-day DDD interval from submission
date ? Due date intervals apply to all requests submitted prior to 1 PM in
the time zone of the porting TN. ? All FOC's are valid for 7 calendar days from the due date.
CPOSS Contact Information
Request Type
States Serviced
Residential LSR Less 5 lines or less and Commercial LSR 50 lines or less
Residential LSR 6 + lines / Commercial LSR 51 + lines
Contact Phone
LSR Submission & inquiries, Order Status, Expedite Requests
AZ, AR,CA, CT, FL, GA, ID, IA, KS, LA, NE, NV, OH, OK, RI, VA
ROCPortout@cox.co
web/#/login/
m
844-366-3762
CSR Requests All of the above
. cposs-extweb/#/login/
844-366-3762
Trouble after a port
All of the above
CPOSS Website technical issues & new company registration *note individual IDs
are required for all users
All of the above
ROCPortout@ Noc.lnp@
ROCPortout@cox.co m
Noc.lnp@
844-366-3762 404-269-0479
Observed Porting Holidays
? New Year's Day ? Martin Luther King, Jr. Day ? Memorial Day ? Independence Day ? Labor Day ? Thanksgiving Day ? Christmas Day
Area Codes Serviced
STATE Arizona Arkansas California Connecticut Florida Georgia Idaho Iowa Kansas Louisiana Nebraska Nevada Ohio Oklahoma Rhode Island Virginia
AREA CODES 480, 520, 602, 623, 928 479, 870 310, 424, 442, 562, 619, 657, 714, 760, 858, 949 203, 475, 860 352, 386, 850 478 208 712 316, 620, 785 225, 337, 504, 985 402, 531 702, 725 216, 440 405, 539, 580, 918 401 540, 571, 703, 757, 804
Login Information
? A Company registration, including administrative contacts and the establishment of an email domain, must be completed prior to individual users requesting access. Hyperlinks to this process are located on the CPOSS sign in page.
? Once a company has been activated in CPOSS, users can register and access the system using an email address that matches their company's registered email domain. For example, Cox is registered using `@'. Users with an email address that ends in `@' would be allowed to register under that company and then use the CPOSS application
? The login screen contains hyperlinks for Forgot Password and Sign-Up processes. ? Logins are self service for both the initial registration and password resets. ? When filling out the New User form, select the company for which you work for ? In the email field, only key your email prefix. The exchange will auto fill upon form submission.
Example below:
Login Information ? User Registration & Forgot Password
Note: For Security, users can only utilize the Forgot Password link, to reset their password, once within a 24-hour period. If users attempt to reset their password again from Forgot Password page within the 24-hour period, they will receive an error message that they are required to wait the 24 hours from their initial request.
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- cox business voice mail faq
- cox business voice mail admin guide
- 2016 cox consumer pulse on small businesses
- internet products form
- cox california telecom llc dba cox business
- cga4131 business gateway operations guide
- emcor company profile
- basic computer skills module 6 intro to internet and email
- contact information for permanent secretaries
- 2017 consumer pulse on small businesses cox blue