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You are having issues creating an FSA ID… what now?Make sure you use a different email for the Student and for the ParentHave you previously created an FSA ID?Be sure to check with both the student AND parent—the FSA ID’s may have been created by the other person, without their knowledgeAlways check for typo’s in name, date of birth, and SSNYour FSA ID has been created but isn’t working… what now?Make sure you are using the correct FSA ID and informationThe Student’s FSA ID and information is used to create the FAFSAThe Parent’s FSA ID is used for the IRS Data Retrieval and as a signature onlyIf you are still having issues, continue to Step 2When did you create your FSA ID?Today you should be able to use your FSA ID to create only a new/first-time FAFSA; if this isn’t working, continue onto Step 3Within the last 1-3 days you will likely have to wait until your FSA ID is matched with the SSAMore than 3 days ago you should have full FSA access, continue onto Step 3Log on to using your FSA IDDon’t remember your username or password?Retrieve using phone number, email, or answering security questionsIf you can’t get account information, call the FSA Helpline @ 1(800)-433-3243Once logged on, continue to Step 4Check the status of the FSA ID: enabled or disabled?If disabled, call the FSA HelplineIf enabled, continue to Step 5Check the SSA verification: pending, matched, or unmatched?If matched, you should be able to use the FSA ID try logging on to the FAFSA again, if unsuccessful, then call the FSA HelplineIf pending, you may not be able to log in to FAFSA until matched wait 1-3 days, depending on when ID was createdIf unmatched, continue to Step 6What if my FSA ID is unmatched with the SSA?Check to make sure the following items are correctly typed/entered by selecting “Update Account Information”:Date of BirthFirst name, Last name must be typed exactly as shown on social security cardSocial Security NumberIf any information is incorrect, make the necessary updatesIf all information appears correct, contact the Social Security Administration to verify your information is correctYou double checked everything with the FSA ID, but it won’t let you log in to your FAFSA… what now?Did you previously start a FAFSA form without using your FSA ID?If yes, there may be incorrect information entered on your FAFSA call FSA HelplineCommon error: parent entered their information on FAFSACommon error: student has typo in name, date of birth, or SSNIf no, continue to Step 2Verify that you are using the Student’s FSA ID to log into the FAFSAParents often mistakenly use their own FSA ID to log in/create the FAFSAIf problems persist, talk to other Corps members/Coordinator about specific scenario or call the FSA Helpline ................
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