Fourth Edition Troubleshooting Windows
Mike Meyers' CompTIA A+? Guide to
Managing and Troubleshooting PCs
Fourth Edition
Troubleshooting Windows
Chapter 19
? 2012 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers' CompTIA A+? Guide to
Managing and Troubleshooting PCs
Fourth Edition
Overview
? In this chapter, you will learn how to
? Troubleshoot Windows boot problems
? Troubleshoot Windows GUI problems
? Troubleshoot Windows application problems
? 2012 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers' CompTIA A+? Guide to
Managing and Troubleshooting PCs
Fourth Edition
Failure to Boot
? 2012 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers' CompTIA A+? Guide to
Managing and Troubleshooting PCs
Fourth Edition
Failure to Boot: Hardware or Configuration
? Determine the symptoms:
? Blank screen/error messages ? Sounds/smells (clicking hard drive, burning
components) ? Hardware issue: troubleshoot and repair/replace
Figure 1: If you see this screen, the problem is with hardware.
Windows hasn't even started trying to boot.
? 2012 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers' CompTIA A+? Guide to
Managing and Troubleshooting PCs
Fourth Edition
Failure to Boot: Hardware or Configuration (continued)
Figure 2: Scary error
? 2012 The McGraw-Hill Companies, Inc. All rights reserved
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