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Frequently Asked QuestionsCredit Limit Monitoring (CLM)1. How does Credit Limit Monitoring work?Similar to credit card limits you will be assigned a Credit Limit Amount (CLA). Your CLM balance will be the sum total of any combined wireless, internet, cable, data and any other service charges under the same Account number. Your CLA may be set during activation and should not be exceeded to avoid possible interruption of your Rogers service.2. What is the formula for calculating my total Credit Limit Monitoring balance?At any given time your total CLM balance will be calculated as follows:All recurring monthly fees+All billed and unbilled usage charges+All pay-per-use charges+Any other charges made to your Account (as well as purchases charged to yourAccount), including taxes-Any confirmed payments or credits we have given you=Total CLM Balance3. How can I check my available Credit Limit on my account?You can check your Credit Limit Amount, billed and unbilled balances, available remaining balance, at any time by calling our automated voice system at 1-877-764-3772., or you can register your Rogers account today online. Visitregister4. How can I make a payment on my CLM account?You can make a credit card payment at anytime by calling our automated voice system at 1-877-764-3772 or by dialing *CARD (*2273) from your cell phone.You can make payments online with your registered Rogers account. Manage yourRogers accounts online today. See what you can do, visit Not registered on ? Visit register5. How do I know I am on Credit Limit Monitoring?To determine if you are on CLM you can:Refer back to your original Rogers Wireless Service Agreement Form.Review the Bill Summary, and look in the balance forward on section your Rogers invoice. If have already registered you can view your invoice on . If you have not registered, Visitregister6. If I have a pre-authorized payment plan, will my credit card / bank account simply pay my balance when I have reached my credit limit?Your Rogers services under your account number can be temporarily suspended if you Reach or exceed your credit limit at any time during the month. Your account can also be temporarily suspended if you fail to pay your monthly bills on time.Your account will only be paid via your pre-authorized credit card or bank account at the end of your billing month after your Rogers bill has been prepared. Pre-authorized payments will not monitor your CLM balance during the month and make additional payments to keep your account below your CLA.Did you know you can make additional payments online with your registered Rogers account? Manage your Rogers accounts online today. See what you can do, visitNot registered on ? Visit 7. Do I need to pay a security deposit if I’m being assigned a Credit Limit?A security deposit may be requested in addition to your assigned credit limit at the time of activation. The amount of your required security deposit and the credit limit assigned are based on the results of a Rogers credit assessment.8. Are all Credit Limits the same? Is there a fixed security deposit onCredit Limit Monitoring accounts?Credit limits and security deposit amounts may vary between customers depending on the results of the credit assessment at the time of activation. The Credit Limit assigned and/or the Security Deposit requested is based on the results of a Rogers credit assessment.9. If I’m assigned a security deposit, when will I have the security deposit returned to me?Security deposits are held on your account for a minimum of one year from the date of payment of the deposit. Providing your CLM account is paid on time each month for this first year, your security deposit may be eligible for release to your account at the end of this period.10. Will my Credit Limit change? Can I request an increase / decrease or the removal of my limit?Your Credit Limit Amount may be increased or decreased at any time by Rogers. Notice will be sent to you of any such change. A security deposit may also be required at any time by Rogers as an addition to CLM or to replace CLM on your Account. Providing your CLM account is paid on time each month, you may be eligible for the removal of the Credit Limit Monitoring after 9 months.11. What is the maximum number of wireless phones that can be activated on an account?The maximum number of wireless phones is based on the results of a Rogers credit assessment. Please be reminded that any additional wireless phone charges are included in the calculation of your total CLM balance on your CLM account.12. Is a Credit Limit applied to each wireless line in an account or to the whole account combined?The Credit Limit applies to the whole account regardless of the number of wireless phones on the account.13. If my service is suspended after I reach or exceed my Credit LimitAmount how do I get my service restored?To restore your suspended service you can make a payment online by following the instructions below, or by calling us to make a payment. Your service will be restored after your payment is received and applied to your account. You can reach us at 1-800-267-2070. Alternatively, you can make a credit card payment to your account by simply dialing *CARD (*2273) on your cellular phone (In Canada). The call is free and it’s available 24 hours a day - Dial 1-514-734-7699 (when outside of Canada, no charge) Payment via credit card is the recommended payment method to ensure immediate credit to your Account. Other methods of payment will not result in same day restoral of service.Did you know you can make additional payments online with your registered Rogers account? Manage your Rogers accounts online today. See what you can do, visitNot registered on ? Visit register14. Do I need a special phone to be activated on a Credit Limit Monitoring account?CLM accounts do not require unique phones. CLM accounts can be activated on any of the select phones that we currently offer or on any phone that you may already own.15. Will I be able to purchase additional services like voice messaging on a Credit Limit Monitoring account?Additional services such as voicemail, text messaging or caller ID will be available for purchase at additional costs. Please be reminded that these additional charges will be included in the calculation of your total CLM balance.16. Can I choose to consolidate my Rogers service on One Bill even if I am activated onto a Credit Limit Monitoring account?Not all CLM accounts are eligible for One Bill. To get more details, please contact ourCustomer Service Department at 1-877-764-377217. Can I make overseas calls with a Credit Limit Monitoring account?Overseas calling and other value-added services may be restricted for yourAccount while under CLM.18. Can I make additional / advance payments to ensure I stay under my Credit Limit Amount?You can make payments on your Account at any time (even in advance of receiving your monthly invoice). This is recommended if you anticipate a high usage period in which you may exceed your credit limit. To make an advance payment, you can do so online by following the instructions below, by calling 1-800-267-2070 or by simply dialing *CARD(*2273) from your wireless phone.Did you know you can make additional payments online with your registered Rogers account? Manage your Rogers accounts online today. See what you can do, visit Not registered on ? Visit register19. Will I be notified if I am nearing my Credit Limit?Depending on your rate of usage, you may receive notification messages before you reach your Credit Limit.20. Can I choose to sign up for Credit Limit Monitoring?Voluntary Credit Limits may be available for selected customers with good credit standings with Rogers. A Voluntary Credit Limit account will assist you in managing your monthly bill and usage.Thank you for you choosing Rogers for your communications needs.Rogers, Rogers Wireless and the Rogers Mobius Design are trademarks of Rogers Communications Inc. Used under license. ................
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