OBJECTIVES
OBJECTIVES
-REVIEW OF CRM SIX MAIN SEGMENTS
-TOPIC OF THE YEAR MISSION PLANNING AND DEBREIFING
COMMAND AUTHORITY
-AIRCRAFT COMMANDER
LEADERSHIP
-2 TYPES OF LESDERS
-FORMAL LEADER
-FUNCTIONAL LEADER (SHORTS PERIODS TASK SPECIFIC)
RESPONSIBILITY
-INDIVIDUAL BEST FOR THE SPECIFIC JOB, BENEFITS OURSELVES & CREW
ASSERTIVENESS
-PROACTIVE
-SPEAKUP
-ASK QUESTIONS
-EXAMPLE - GOOD CP WILL QUESTION AND BACKUP
CONFLICT RESOLUTION
-BRING UP DEVIATIONS
-QUESTION ACTIONS
-“TIMEOUT” IF NECESSARY
HAZARDOUS ATTITUDES
-IMPULSIVENESS
-INVULNERABILITY
-MACHO (COMBATIVE)
-RESIGNATION (WITHDRAWAL)
-ANTI AUTHORITY
BEHAVIORAL STYLES
-TYPE A PERSONALITY
-TYPE B PERSONALITY
TEAM BUILDING
-AC STARTS IN MISSION BREIFING
-EVERYONE AWARE OF HIS RESPONSIBILITIES
BARRIERS
-SYMANTIC DISTORTION
-BUZZ WORDS
-ACRONYMS
-JARGON
-ABBREVIATIONS
-SERIAL DISTORTION
-MSG PASSED FROM ONE PERSON TO ANOTHER (CHANGES)
-INFORMATION OVERLOAD / UNDERLOAD
AIDS TO COMMUNICATION
-EFFECTIVE LISTENING
-CONSTRUCTIVE FEEDBACK
CONFLICT
-SMOOTH OVER
-WITHDRAW REMAIN NEUTRAL
-COMPROMISE
-PULL RANK (LAST RESORT)
COMMUNICATION ON AIRCRAFT
-TYPES
-FORMAL
-CHECKLISTS
-REGULATIONS AND POLICIES
-INFORMAL
-NORMAL CONVERSATION
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