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GENERAL SERVICES ADMINISTRATION

AUTHORIZED FEDERAL ACQUISITION SERVICE

MULTIPLE AWARD SCHEDUE PRICELIST

FSC Supply Group: MAS -FSC Class: R705

Contractor: Account Control Technology, Inc.

21700 Oxnard Street, Suite 1860

Woodland Hills, California 91367

Telephone: (540) 848-1556 Fax: 818-712-4979

DUNS: 781737184

Contract Number: 47QRAA18D004W

Contract Period: February 7, 2018 through February 6, 2023

Contract Administration Office:

Account Control Technology, Inc.

21700 Oxnard Street, Suite 1860

Woodland Hills, California 91367

Point of Contact: Barbara (Barb) Lucas,

VP Government & Education Business Development

Telephone: (540) 848-1556

Fax: 818-712-4979

Email: Barb.Lucas@

Web Site:

Business Size: Large Business

Pricelist Current Through Modification: PS-A812 Effective February 6, 2020

On-line access to contract ordering information, terms and conditions, up-to- date pricing, and the option to create an electronic delivery order are available through GSAAdvantage! a menu-driven database system. The INTERNET address for GSA Advantage! is: .

For more information on ordering from Federal Supply Schedule click on the FSS Schedules button at fss..

CUSTOMER INFORMATION:

1a. Table of awarded special item number(s) with appropriate cross- reference to item descriptions and awarded price(s).

SIN 561440: Debt Collection

SIN 541214: Payroll Services

SIN 561440RC: Debt Collection-Disaster and Recovery

SIN 541214RC: Payroll Services – Disaster Recovery

SIN OLM – Order Level Material

SIN OLMRC – Order Level Material – Disaster Recovery

1b. Lowest-Priced Model Number and Lowest Unit Price

|WARDED SIN INFORMATION LISTED BY SPECIAL ITEM |SERVICE |PRICE |

|NUMBERS SIN | | |

|561440 |Debt Collection | 25% |

|561440 |Debt Collection |6.5% |

| |(Loan Consolidation) | |

|561440 |Debt Collection |15.0% |

| |(Loan Rehabilitation) | |

|561440 |Administration Resolutions |$150/account |

|541214 |Connections Program/Call Transfer |0.30 Per Transfer |

|OLM |Order Level Material |Determined at Task Order Level |

1c. PRICING:

AWARDED SERVICE INFORMATION LISTED BY SPECIAL ITEM NUMBERS (SINs) 561440 and 541214

|WARDED SERVICE INFORMATION LISTED BY SPECIAL |SERVICE |PRICE |

|ITEM NUMBERS SIN | | |

|561440 |Debt Collection | 25% |

|561440 |Debt Collection |6.5% |

| |(Loan Consolidation) | |

|561440 |Debt Collection |15.0% |

| |(Loan Rehabilitation) | |

|561440 |Administration Resolutions |$150/account |

| |Connections Program/Call Transfer |0.30 Per Transfer |

|541214 | | |

| OLM |Order Level Material |Determined at Task Order Level |

|SIN(s) Proposed |Labor Category or Job Title/Task |

|Customer Service Representative I |$11.89 |

|Customer Service Representative II |$13.38 |

|Customer Service Representative III |$14.59 |

|Department of Labor SCLS MATRIX |

|SCA Eligible Contract Labor Category |SCLS Equivalent Code Title |WD Number |

|Customer Service Representative I |01041 |2015-5603 - Revision 2 |

|Customer Service Representative II |01042 |2015-5603 - Revision 2 |

|Customer Service Representative III |01043 |2015-5603 - Revision 2 |

"The Service Contract Labor standards (SCLS) is applicable to this contract and it includes SCLS applicable labor categories. The prices for the indicated (**) SCLS labor categories are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS matrix. The prices awarded are in line with the geographic scope of the contract (i.e. nationwide). "

Labor Category Descriptions Documents

|1. All currently awarded labor categories |Customer Service Representative I |

|2. Proposed new labor categories and identified as proposed | |

|new labor categories | |

|3. Functional Responsibilities for each labor category |• Order Taking |

| |• Sales Support (Up-selling and Cross-selling) |

| |• Customer Care |

| |• Customer Retention |

| |• Recall |

| |• Saves |

| |• Win Back |

| |• Lead Generation |

| |• IVR |

| |• Appointment Setting |

| |• Tech Support |

| |• Donation processing |

| |• Data Gathering |

| |• DRTV |

| |• Dealer Locator |

| |• Billing inquiry |

|4. Minimum years of experience |1 |

|5. Minimum Education |High School |

|6. Any applicable training or certification requirements |None |

|7. Any applicable substitution equivalents to the minimum |Must have at least 3 years of experience in the absence of a high school |

|education / experience requirements and methodologies used in |diploma. |

|accordance with SCP-FSS-002 (c) (8). | |

|8. IAW SCP-FSS-002 (d)(3)(i)(1), words like “typically”, |ACT has read the terms and agrees to comply. |

|“generally”, or other ambiguous language in reference to the | |

|minimum qualifications will no longer be considered acceptable | |

|and must be removed from the master Labor Category Descriptions| |

|document. Failure to comply with the requirements of the SCP | |

|will result in rejection of your modification request. | |

|1. All currently awarded labor categories |Customer Service Representative II |

|2. Proposed new labor categories and identified as proposed | |

|new labor categories | |

|3. Functional Responsibilities for each labor category |• Order Taking |

| |• Targeted Sales Support (Up-selling and Cross-selling) |

| |• Escalated Customer Care |

| |• Customer Retention |

| |• Recall |

| |• Saves |

| |• Win Back |

| |• Lead Generation |

| |• IVR |

| |• Tech Support & Escalated Cases |

| |• Donation processing |

| |• Data Gathering |

| |• DRTV |

| |• Dealer Locator |

| |• Billing inquiry |

|4. Minimum years of experience |3 |

|5. Minimum Education |High School |

|6. Any applicable training or certification requirements |None |

|7. Any applicable substitution equivalents to the minimum |Must have at least 5 years of experience in the absence of a high school |

|education / experience requirements and methodologies used in |diploma. |

|accordance with SCP-FSS-002 (c) (8). | |

|8. IAW SCP-FSS-002 (d)(3)(i)(1), words like “typically”, |ACT has read the terms and agrees to comply. |

|“generally”, or other ambiguous language in reference to the | |

|minimum qualifications will no longer be considered acceptable | |

|and must be removed from the master Labor Category Descriptions| |

|document. Failure to comply with the requirements of the SCP | |

|will result in rejection of your modification request. | |

|1. All currently awarded labor categories |Customer Service Representative III |

|2. Proposed new labor categories and identified as proposed | |

|new labor categories | |

|3. Functional Responsibilities for each labor category |• Oversees Representatives I & II |

| |• Reviews Sales Supports |

| |• Reviews and Manages Customer Care Cases |

| |• Customer Retention Trends |

| |• Reviews Recalls & Saves |

| |• Reviews Win Backs |

| |• Reviews & Assists in Lead Generation |

| |• Provides Tech Support & Escalated Cases |

| |• Assists Donation processing |

| |• Expert in Data Gathering |

| |• DRTV |

| |• Dealer Locator |

| |• Manages Billing inquiry Cases |

|4. Minimum years of experience |5 |

|5. Minimum Education |High School |

|6. Any applicable training or certification requirements |None |

|7. Any applicable substitution equivalents to the minimum |Must have at least 7 years of experience in the absence of a high school |

|education / experience requirements and methodologies used in |diploma. |

|accordance with SCP-FSS-002 (c) (8). | |

|8. IAW SCP-FSS-002 (d)(3)(i)(1), words like “typically”, |ACT has read the terms and agrees to comply. |

|“generally”, or other ambiguous language in reference to the | |

|minimum qualifications will no longer be considered acceptable | |

|and must be removed from the master Labor Category Descriptions| |

|document. Failure to comply with the requirements of the SCP | |

|will result in rejection of your modification request. | |

|1. All currently awarded labor categories |Program Manager |

|2. Proposed new labor categories and identified as proposed |N/A |

|new labor categories | |

|3. Functional Responsibilities for each labor category |Responsible for the management and oversight of the project including but |

| |not limited to: |

| |Performance |

| |Customer Service Experience |

| |Personnel Oversight & Management |

| |MWBE Subcontracting |

| |Contract Management |

| |Contractual Authority |

|4. Minimum years of experience |10 |

|5. Minimum Education |BA or BS Degree |

|6. Any applicable training or certification requirements |None |

|7. Any applicable substitution equivalents to the minimum |Must have a minimum of 10-15 years of comparable experience in the |

|education / experience requirements and methodologies used in |industry in the absence of Bachelor’s degree. |

|accordance with SCP-FSS-002 (c) (8). | |

|8. IAW SCP-FSS-002 (d)(3)(i)(1), words like “typically”, |ACT has read the terms and agrees to comply. |

|“generally”, or other ambiguous language in reference to the | |

|minimum qualifications will no longer be considered acceptable | |

|and must be removed from the master Labor Category Descriptions| |

|document. Failure to comply with the requirements of the SCP | |

|will result in rejection of your modification request. | |

|1. All currently awarded labor categories |Accounting Analyst |

|2. Proposed new labor categories and identified as proposed new |N/A |

|labor categories | |

|3. Functional Responsibilities for each labor category |Payment Processing |

| |Account Posting & Notation |

| |Depositing & Withdrawals |

| |Budget & Account Reconciliation |

|4. Minimum years of experience |5 |

|5. Minimum Education |BA or BS Degree |

|6. Any applicable training or certification requirements |None |

|7. Any applicable substitution equivalents to the minimum education |Must have a minimum of 5 years of financial or an accounting background in lieu|

|/ experience requirements and methodologies used in accordance with |of a Bachelor’s degree for this position. |

|SCP-FSS-002 (c) (8). | |

|8. IAW SCP-FSS-002 (d)(3)(i)(1), words like “typically”, |ACT has read the terms and agrees to comply. |

|“generally”, or other ambiguous language in reference to the minimum| |

|qualifications will no longer be considered acceptable and must be | |

|removed from the master Labor Category Descriptions document. | |

|Failure to comply with the requirements of the SCP will result in | |

|rejection of your modification request. | |

| | |

| | |

|1. All currently awarded labor categories |Document Specialist |

|2. Proposed new labor categories and identified as proposed new |N/A |

|labor categories | |

|3. Functional Responsibilities for each labor category |Administrative Tasks |

| |Document Processing |

| |Document Retention |

| |Compliance Review |

| |Documentation Storage & Retrieval |

| |Mail Processing |

| |Letter Requests |

|4. Minimum years of experience |1 |

|5. Minimum Education |High School Diploma |

|6. Any applicable training or certification requirements |None |

|7. Any applicable substitution equivalents to the minimum education |Must have at least 3 years of experience in the absence of a high school |

|/ experience requirements and methodologies used in accordance with |diploma. |

|SCP-FSS-002 (c) (8). | |

|8. IAW SCP-FSS-002 (d)(3)(i)(1), words like “typically”, |ACT has read the terms and agrees to comply. |

|“generally”, or other ambiguous language in reference to the minimum| |

|qualifications will no longer be considered acceptable and must be | |

|removed from the master Labor Category Descriptions document. | |

|Failure to comply with the requirements of the SCP will result in | |

|rejection of your modification request. | |

| | |

| | |

|1. All currently awarded labor categories |Information Technology Analyst |

|2. Proposed new labor categories and identified as proposed new |N/A |

|labor categories | |

|3. Functional Responsibilities for each labor category |IT Systems Coding & Programming |

| |IT Set Ups |

| |Code Programming & Enhancements |

| |IT Systems Oversight & Management |

| |Telephony Applications |

|4. Minimum years of experience |5 |

|5. Minimum Education |BA or BS Degree |

|6. Any applicable training or certification requirements |None |

|7. Any applicable substitution equivalents to the minimum education |Must have a minimum of 5 years of IT or IT Systems background in lieu of a |

|/ experience requirements and methodologies used in accordance with |Bachelor’s degree for this position. |

|SCP-FSS-002 (c) (8). | |

|8. IAW SCP-FSS-002 (d)(3)(i)(1), words like “typically”, |ACT has read the terms and agrees to comply. |

|“generally”, or other ambiguous language in reference to the minimum| |

|qualifications will no longer be considered acceptable and must be | |

|removed from the master Labor Category Descriptions document. | |

|Failure to comply with the requirements of the SCP will result in | |

|rejection of your modification request. | |

| | |

|1. All currently awarded labor categories |Information Technology Specialist |

|2. Proposed new labor categories and identified as proposed new |N/A |

|labor categories | |

|3. Functional Responsibilities for each labor category |File Transfers |

| |Recall Files |

| |Placement Files |

| |Payment Files |

| |Demographic Files |

| |File Reconciliations |

| |IT File Management |

| |FTP, STTP Setups |

|4. Minimum years of experience |3 |

|5. Minimum Education |BA or BS Degree |

|6. Any applicable training or certification requirements |None |

|7. Any applicable substitution equivalents to the minimum education |Must have a minimum of 3 years of IT or IT Systems background in lieu of a |

|/ experience requirements and methodologies used in accordance with |Bachelor’s degree for this position. |

|SCP-FSS-002 (c) (8). | |

|8. IAW SCP-FSS-002 (d)(3)(i)(1), words like “typically”, |ACT has read the terms and agrees to comply. |

|“generally”, or other ambiguous language in reference to the minimum| |

|qualifications will no longer be considered acceptable and must be | |

|removed from the master Labor Category Descriptions document. | |

|Failure to comply with the requirements of the SCP will result in | |

|rejection of your modification request. | |

| | |

|1. All currently awarded labor categories |Connections Program/Call Transfer |

|2. Proposed new labor categories and identified as proposed new |N/A |

|labor categories | |

|3. Functional Responsibilities for each labor category |IT Systems Process/Automated |

|4. Minimum years of experience |N/A |

|5. Minimum Education |N/A |

|6. Any applicable training or certification requirements |None |

|7. Any applicable substitution equivalents to the minimum education |N/A |

|/ experience requirements and methodologies used in accordance with | |

|SCP-FSS-002 (c) (8). | |

|8. IAW SCP-FSS-002 (d)(3)(i)(1), words like “typically”, |ACT has read the terms and agrees to comply. |

|“generally”, or other ambiguous language in reference to the minimum| |

|qualifications will no longer be considered acceptable and must be | |

|removed from the master Labor Category Descriptions document. | |

|Failure to comply with the requirements of the SCP will result in | |

|rejection of your modification request. | |

2. MAXIMUM ORDER:

$1,000,000.00

3. MINIMUM ORDER:

$100.00

4. GEOGRAPHIC COVERAGE (DELIVERY AREA):

Domestic Only-CONUS, Hawaii, Alaska and P.R.

5. POINT(S) OF PRODUCTION (CITY, COUNTRY, AND STATE OR FOREIGN COUNTRY):

Mason, OH (Warren County)

6. Discount from list, prices, or statement of net price. Government Net Prices- (discounts already deducted)

7. Quantity Discounts. None

8. PROMPT PAYMENT TERMS:

Net 30; Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. GOVERNMENT PURCHASE CARD ACCEPTANCE:

9. A. UP TO THE MICRO‐PURCHASE THRESHOLD:

Yes

9. B. ABOVE THE MICRO‐PURCHASE THRESHOLD:

Yes

10. FOREIGN ITEMS

N/A

11. DELIVERY SCHEDULE

11. A. TIME OF DELIVERY

Agreed upon in task orders

11. B. EXPEDITED DELIVERY

Items available for expedited delivery are noted in this price list

11. C. OVERNIGHT AND 2‐DAY DELIVERY

N/A

11. D. URGENT REQUIREMENTS

When the federal supply schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering agency, agencies are encouraged, if time permits, to contact the contractor for the purpose of obtaining accelerated delivery. The contractor shall reply to the inquiry within 3 workdays after receipt (telephonic replies shall be confirmed by the contractor in writing.) If the contractor offers an accelerated delivery time acceptable to the ordering agency, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

12. F.O.B. POINT(S)

Destination

13a. Ordering Address(es).

Account Control Technology, Inc.

21700 Oxnard Street, Suite 1860

Woodland Hills, CA 91367

13b. ORDERING PROCEDURES

Ordering Procedures: for supplies and services, the ordering procedures, information on blanket purchase agreement (BPA’s) are found in federal Acquisition Regulation (FAR) 8.405-3.

14. PAYMENT ADDRESSES

Account Control Technology, Inc.

21700 Oxnard Street, Suite 1860

Woodland Hills, CA 91367

Attn: Victoria Cassidy, Controller

(866) 207-8246 e-Mail: vcassidy@

15. WARRANTY PROVISION

N/A

16. EXPORT PACKING CHARGES

N/A

17. GOVERNMENT PURCHASE CARD ACCEPTANCE

Yes

18. Terms and conditions of rental, maintenance, and repair. N/A

19. Terms and conditions of installation. N/A

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices. N/A

20a. Terms and conditions for any other services. N/A

21. List of service and distribution points. N/A

22. List of participating dealers. N/A

23. Preventative maintenance. N/A

24a. Special attributes such as environmental attributes. N/A

24b. If applicable, indicate that Section 509 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found. N/A

25. Data Universal Number System (DUNS) number. 781737148

26. Notification regarding registration in System for Award Management (SAM) Database. ACT SAM registration is Current and updated Annually.

ACT CAPABILITIES

Account Control Technology, Inc. (ACT) is proud to offer the General Services Administration (GSA) partnership as a proficient, compliant, and flexible collection agency. In addition to consultative debt recovery, ACT delivers comprehensive business process outsourcing (BPO), including accounts receivable (A/R) and call center management.

ACT provides a full range of collection services to ensure maximum recovery of delinquent accounts. We offer several unique advantages, which enable us to deliver not only superior collection results, but exceptional client service. These distinctions include:

• Licenses to Collect in all 50 States and U.S. Territories

• A 28-Year History of Debt Collection Expertise

• Five-Tier Regulatory Compliance and Quality Assurance

• Proprietary Compliance Management System

• Rigorous Trainer Specialist Certification

• Professional Collection Specialist Certification

• State-of-the-Art Technology

• Best-in-Class Software

• Online Client-Training

• 24/7 Real-Time Account Access

• Flexible Online Reporting

• Third-Party Integration

• Highest Level of Data Security Certifications

• Federal Information Security Management Act (FISMA)

• SSAE 16 SOC 1 Type 2 Certification

• PCI DSS

DEBT COLLECTION AND ACCOUNTS RECEIVABLE MANAGEMENT

ACT is able to perform accounts receivable management programs to assist accounts in the early or late stages of delinquency. We assist clients with a wide range of programs, including:

Cure Programs: Newly delinquent accounts can be serviced to provide debtors the opportunity to cure their account by making payments current. Our technologies enable us to update accounts and “cure” amounts due, enabling you to continue service with your customer with minimal interruptions.

Early Stage Collections: In the earliest stages of delinquency, ACT can send letters and make collection calls in your name. Our advanced call center solutions are invaluable in reaching customers quickly, reminding them of their obligations.

Pre Charge-off Collections: We work to achieve debtor payment before the account reaches the point of “post charge-off” or “bad debt” delinquency, which generally occurs at six months past due. ACT’s powerful skip tracing resources and techniques can locate debtors which you may have lost contact with, helping us maximize recoveries.

Post Charge-Off Collections: ACT can effectively work older delinquent accounts, including those accounts typically labeled “bad debt” where your internal collections process was not successful.

Skip tracing: ACT utilizes tremendous resources and proven location discovery techniques to find debtors and improve recoveries.

CALL CENTER MANAGEMENT AND FINANCIAL SERVICING

ACT Call Center Services: Connecting People and Technology

ACT’s state-of-the-art call center can help meet the communications needs of your organization on a permanent or as-needed basis. These services can be deployed as a component of managing your business office or for limited-time campaigns. Whatever the case, we’ll train our team with your instructions, scripts and messages, easing the burden on your staff while maintaining high customer service standards.

Call Messaging: Ideal for providing reminders for deadlines or key events, ACT can deliver a scripted message to thousands of desired recipients in a matter of minutes. ACT records and delivers your custom voicemail message—up to one minute in length—to whomever you choose: customers, employees and more.

Inbound Call Center Services: ACT can help manage incoming telephone calls during high volume periods for your business office and other parts of your organization. Our call overflow services can ensure your customers receive outstanding service in a timely manner. Our phone system enables flexible call routing and handling, and specific toll-free numbers can be set up for different services, ensuring your customers are routed to the team who can help.

Outbound Call Center Services: When you need to disseminate information quickly, yet personally, ACT’s call centers can deliver multiple services. ACT’s predictive dialer can dial multiple accounts at once, and have live pickup by an operator, answering calls with minimal silence. Campaigns with predetermined messaging can be performed for fundraising campaigns, key events and more.

Customer Care and Business Process Outsourcing: When you need long-term call center assistance, ACT can staff dedicated programs according to your needs. See more under Business Process Outsourcing.

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