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800-015-13-F: QI SKILLS ASSESSMENT FORM

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All staff to complete Part 1.

PART 1:

Have you had any prior experience in quality improvement? ____Yes ____No

If yes, please describe:

If you answered NO to the prior experience question, STOP and turn in this form. You will need to take the QI Introductory Training Course. See the training policy.

If you answered YES to the prior experience question, please complete the questions in Part 2 below.

PART 2:

INTRODUCTION QI SKILLS

1 point per question, passing score 7 correct out of 8 questions

1. Quality improvement is a systematic, formal approach to the analysis of practice performance and efforts to improve performance.

a. True b. False

2. One benefit of quality is that a reduction in errors can result in increased:

a. Transformation

b. Down-time

c. Cost savings

d. Employee turnover

3. Changes and improvements are measured by:

a. A computer system program

b. Testing

c. Data infrastructure, monitoring and evaluation

d. Management

4. Which of the following conditions should a quality assessment program NOT examine?

a. A condition that is thought to be treatable

b. A condition for which the treatment is susceptible to significant influence by health care providers

c. A condition that has cost-effective treatments

d. A rare condition that has a small effect on mortality or morbidity

5. To be effective, a company’s quality plan must be:

a. Developed by representatives from all levels of the company

b. Free of cost and profit considerations

c. An integral part of the overall company business plan

d. The foundation of the company’s quality manual

6. The “check” step of the plan-do-check-act (PDCA) cycle requires the team to:

a. determine the cause and implement the change

b. observe the effects of the change

c. make the change and repeat the test

d. decide what change would improve the process the most

7. In order for a problem to be understood and solved correctly, which of the following must occur first?

a. Recognizing the problem

b. Diagnosing the causes

c. Forming an improvement team

d. Obtaining management support

8. Complete this thought: Lean is the reduction of ________.

a. Defects

b. Variation

c. Waste

d. Muda

INTERMEDIATE QI SKILLS

1 point per question, passing score 9 correct out of 11 questions

9. Which of the following are types of process waste or non-value-added activities?

a. Transportation

b. Overproduction

c. Underutilization

d. Waiting

e. All of the above

10. Which of the following tools can be used identify waste or non-value-added activities?

a. Process map

b. Force field analysis

c. Scatter diagram

d. Pareto analysis

11. Process Mapping makes the invisible visible:

a. True b. False

12. Which tool is a good starting point to visualizing the overall process as well as helping you scope the project?

a. Kano model

b. TRAIL chart

c. CT flowdown

d. SIPOC

13. What is SIPOC an abbreviation for?

a. System, Inputs, Process, Outputs, Customers

b. Suppliers, Inputs, Process, Outputs, Customers

c. Suppliers, Incidents, Process, Outcomes, Customers

d. System, Inputs, Plan, Outputs, Customers

14. When conducting a SIPOC, which of the following steps would you conduct first?

a. S

b. I

c. P

d. O

e. C

15. Just-do-it solutions require a team to determine a solution for the identified problem.

a. True b. False

16. Which of the following is NOT necessary for team effectiveness?

a. The team’s purpose is clearly understood and supported by all members.

b. The team is accountable for specific measurable outcomes.

c. A process exists for establishing goals and objectives.

d. Company management directly participates as a team member.

17. An operational definition is only needed when you have other people collect data for you.

a. True b. False

18. After brainstorming dozens of ideas not grouped by categories what tool should we use to organize:

a. Affinity diagram

b. Histogram

c. Pareto chart

d. Fishbone diagram

19. Which tools should be used when a team is determining the root cause of the problem?

a. Brainstorming

b. Affinity diagrams

c. Nominal group technique

d. 5 whys

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