USING E-MAIL IN A BUSINESS - Freeola



UNIT 1 SKILLS FOR BUSINESS

USING E-MAIL IN A BUSINESS- D TUNES

a. Open up an e-mail from me (the boss).

Screen print below

b. Save an attachment on your area.

Screen print of your area

c. Reply to me. Use proper language and etiquette to say thanks for the customer details and you have drafted out a letter about 2 for 1 deals and can I check it. Attach your letter and send back to me.

Screen Print of attaching the file.

Screen Print of the reply before you send it.

d. Forward the original e-mail to two colleagues as instructed in the e-mail from me.

Screen Print of the E-mail before you have forwarded it

e. E-mail 2 colleagues about a meeting, tell them where it is and what time. Attach the agenda you created for D Tunes. Cc Mr. Edmunds (My P.A.) please. Set the importance as high.

Screen Print of the e-mail before you send

f. Respond to a customer complaint. Bcc me about this.

A customer has had a problem with getting an invoice from us and our staff may have been rude. Email them back with using proper language and etiquette to say sorry and that as an act of goodwill we will credit them with 5 downloads.

Screen print before you send it.

g. E mail me with two pictures attached, you want me to check if they are suitable for our website. Set the importance of the message to high.

Screen print before you send it.

h. Add two contacts to your address book and then retrieve the email address in a new email

Screen Prints

i) Explain what CC is and how it used for in a business

Write and explain

j) Explain what BCC is and how it is used in a business

Write and explain

k) Screenshot your sent items in your email proving you have sent the emails

Screenshot

l) Screenshot the process of creating an email signature that works

Screenshot the full process

m) Setup an automatic reply so that when you are not in and an email comes to you it will tell the sender you are not in.

Screenshot the full process

NOW PRINT OFF EACH OF THE EMAILS YOU HAVE IN YOUR SENT ITEMS

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