XM_iOS_POE_Citrix_Secure_Install_Guide



iOS XenMobile Citrix Secure Hub Client Install Guide for POE This document provides the steps to install the XenMobile (XM) Citrix Secure Hub client on your Personally Owned Equipment (POE) iPad or iPhone device. XM allows secure access to CDCMail and the CDC intranet from your POE.NOTE: Your account must be authorized by ITSO to use XM in order to download the Citrix Secure applications and connect to CDC mail or CDC intranet. If you have not received notification from ITSO directly that your account has been authorized via an announcement or other email communication, please contact the ITSO Service Desk via the instructions at the bottom of this document. If you share these instructions with someone and their account is not authorized, they will not be able to access the Citrix Secure Apps.Before Getting Started: Ensure your device battery is fully charged and has strong cellular coverage or Wi-Fi signal (if applicable).Prompts to Enter Passcode, Password or Citrix Secure PIN: You will be prompted throughout the enrollment process to enter a Passcode, Password or PIN. Consider using the same combination for ease of use once the device is fully operational.Passcode: This is the password for opening your iOS device.Password: You will be prompted for two passwords during the enrollment process:Apple ID Password: This is the password you will set up when activating your iTunes account.Citrix Secure PIN: This is the password you will use to open the secure work space on the iOS device to access Outlook and the CDC intranet. Install Citrix Secure Hub: Follow these steps to install the Citrix Secure Hub Client.Click the App Store icon on the device.Search the App Store for Worx Home by Citrix. Click Get>Install to download the Citrix Secure Hub client.Enter your iTunes UserID and Password if you receive prompt.Click Open to launch Citrix Secure Hub.Enter mobapps. at the initial prompt. You may be asked if you want to receive notifications. Enter your CDC UserID and Password then click Sign On. (IMPORTANT: Do not use CDC\ or @ when entering your UserID.) You will be prompted to set a six-digit Citrix Secure PIN. Enter the same PIN when asked to confirm.Open the Store and click the plus sign to install each application. This includes Citrix Secure Mail, Citrix Secure Web and Citrix QuickEdit for XenMobile. It is important that you have good signal strength at this point as the applications may fail to install.Go to Settings>General>Device Management and Profiles and open the CentersForDiseaseControl profile. Click Trust CentersForDiseaseControlandPrevention to ensure the device will allow the Citrix Secure applications to function after you have installed the Citrix Secure Hub client. Set up Citrix Secure Mail: Follow these steps to set up Citrix Secure Mail.Exit Citrix Secure Hub and then click Citrix Secure Mail on the device’s Home screen.Enter CDC UserID and Password to connect to the CDC email environment.Open Citrix Secure Mail to confirm that the email client is communicating successfully with the CDC email system. NOTE: Normally, once started for the first time, depending on the strength of the connection, it may take a few minutes to sync email, calendar and contacts.Additional information, such as features and troubleshooting tips, can be found in the XM iOS Customer Information Sheet. If you need assistance with these instructions, contact the ITSO Service Desk at 404-639-6000, or toll free at 1-888-647-3375, or by email at itsoservicedesk@. ................
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