Customer Service Training Resources
Customer Service Training Resources
ACTIVE LISTENING What Is Active Listening? ? Article Active Listening Skills And Examples ? Article & Interactive Activity Active Listening: Hear What People Are Really Saying* ? Video CLEAR COMMUNICATION 9 Effective Communication Skills ? read or listen to article and includes a series of links to additional resources Effective Communication ? Article Communication Skills For Workplace Success ? Article EMPATHY Empathy At Work* ? Article and Video A Guide To Empathy In Customer Service ? Article OTHER RESOURCES Customer Service TED Talks ? Videos Customer Service Training ? Article
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