Microsoft
For Release 9:00 a.m. ESTDec. 11, 2012Office 365 Deployment Ensures the Customer’s Still King for Dixons RetailCollaboration and customer service at the heart of Office 365 deploymentReading, UK. — Dec. 11, 2012 — Dixons Retail plc, Europe’s leading specialist multi-channel electrical retailer and services company, will deploy Exchange, SharePoint and Lync via Office 365 across its operation in the UK and Ireland, Czech Republic and Hong Kong to improve collaboration, provide competitive edge and enhance flexible working. The deployment of Office 365 will enable the company’s colleagues to work more effectively together and also maximize the amount of time spent with customers. The retailer is moving towards a more mobile strategy, which will mean that colleagues do not have to be at a fixed point to receive information, or work collaboratively.Currently not all colleagues hold email accounts, while multiple email systems including Lotus Notes exist across the organisation.? Through Office 365, Dixons will deploy a central email system across all locations, improving and streamlining communication across the business, making it easier to contact individuals and circulate messages en-masse throughout the organisation. Microsoft SharePoint will form a central communication platform as well as a repository for Dixons staff to store and access documents, allowing them to work collaboratively, reduce storage and ensuring that there is a ‘single version of the truth’ as opposed to multiple versions of the same document. Matt Horwood, IT Director, Dixons Retail plc, said: “The implementation of Office 365 will significantly improve the way we work together within the organisation. But more importantly, improve the way that we interact with our customers. As a company that provides consumers with cutting-edge technology and consumer electronics, it is crucial that we continue to be progressive in how we deliver service. Office 365 will not only increase the amount of time that our staff can spend on the shop floor, but also arm them with the right information to serve customers effectively. As well as the external-facing benefits, it will help us create more of a team ethos within the business and allow us to work even better together.”The schedule for the implementation will begin with a pilot project planned ahead of Christmas, The solutions will then be rolled out to up to 20,000 colleagues by March 2013.?????About MicrosoftFounded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at . Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at . ................
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