Industry-Leading Fenestration Products and Engineered …
Customer Service Representative
Sioux Falls
|ESSENTIAL DUTIES & RESPONSIBILITIES: |
|This position is responsible for representing AmesburyTruth when working with customers and the sales team. The primary objective is to provide quality service and|
|communication in a manner that will promote optimum satisfaction and service through professional and accurate handling of customer needs. |
| |
|Responsibilities include but are not limited to: |
|Building and maintaining client relationships |
|Facilitate communication between the customer and the operations organization, assuring their satisfaction while staying within Sales policies and alerting the |
|organization where appropriate. |
|This individual needs to understand the policies and procedures and to use them as a guideline in daily tasks. |
|Maintain accuracy and efficiency of the department so that customer needs can be met satisfactorily |
| |
|Principal Accountabilities |
|Order processing – Keying and maintaining, team working with scheduling and operations |
|Assessing risk of customer dissatisfaction. All Reps have a responsibility to report all indications of customer dissatisfaction and report to the organization. |
|Processing and reporting of Complaints, CAR (Corrective Action), returns and credits |
|Audit billing process |
|Pricing- Evaluate and execute pricing based on order processing parameters |
|Support Inventory management objectives – material requirements and lead times |
|Maintain account territory and field |
|KNOWLEDGE / SKILLS / ABILITIES: |
|Must demonstrate proficiency in Microsoft Office Word and Excel |
|Strong written and verbal skills - this position is directly responsible for communicating by phone and email. |
|Experience with ERP systems within a manufacturing environment preferred. |
|Requires the ability to handle multiple high priority projects at any given time |
|Strong work ethic, ability to team work, reliable. |
|QUALIFICATIONS / PRIOR EXPERIENCE: |
|Business Degree (in lieu of a degree, years of experience as a customer service representative in a manufacturing environment would be considered). |
|Previous experience in data processing and telephone skills |
|Able to demonstrate leadership, organizational and problem solving skills. |
|Use standard office equipment: Computer, printer, copier and scanner |
|WORK ENVIRONMENT/OTHER REQUIREMENTS: |
|Physical requirements include but may not be limited to: Sit, talk and hear. Is frequently is required to walk and reach with hands and arms. They may be required|
|to stand; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision. Position |
|requires the ability to converse with customers by phone. |
|The incumbent is required to practice good housekeeping skills and follow all company safety policies. |
The above statement reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Interested candidates please send your resume to careers@.
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