Job Description - Service Manager
Job Description and Expectations – (Parts Counter Sales Representative)
Reports To: _______________________________________________Title_______________________________
Target Responsibilities: .
• Sells outdoor power equipment parts to customers walking or calling into the store.
• Fills parts requests for the service techs and
• Participants in rolling inventory checks.
• Greets customers in a friendly and timely manor.
• Customer Service - Manages difficult or emotional customer situations;
• Responds promptly to customer needs;
• Solicits customer feedback to improve service;
• Responds to requests for service and assistance;
• Speaks clearly and persuasively in positive or negative situations; responds well to questions.
• Follows all company and vendor policies and procedures
• Adaptability - Adapts to changes in the work environment; Manages competing demands;
Daily Duties and Responsibilities:
• Begin each workday with a positive attitude by encouraging each counter person to meet their daily and weekly goals. Work to develop a sense of “team” in the parts department and across other departments.
• Ascertains make, year, and type of part needed, inspects worn, damaged, or defective part to determine replacement required, or advises customer of part needed according to description of malfunction.
• Discusses use and features of various parts.
• Reads catalog, microfiche viewer, or computer for replacement part stock number and price.
• Fills customer orders from stock
• Prepares sales slip or sales contract.
• Receive payment, make proper change and wrap or bag merchandise for customer
• Receives and fills telephone orders for parts
• Advises customer on substitution or modification of part when replacement is not available.
• Examines returned part to determine if defective, and exchanges part or refunds money
• Receives and fills telephone orders for parts
• Alert the parts manager when stock is running low.
Weekly Duties and Responsibilities:
• Marks and stores parts in stockroom according to prearranged system.
• Takes inventory of stock, brochures, bulletins, manuals and publication. Present and accurate count to the parts manager.
• Advise the parts manager of trends in parts usage. Monitor aging inventory and present a report to dept manager.
• Sweep and clean the stock room
Quarterly Duties and Responsibilities:
0. Meet with Parts/Service Manager to discuss improvement processes to be implemented during the next quarter.
Annual Duties and Responsibilities:
1. Meet with Parts/Service Manager to discuss year-end results, goals and objectives for the upcoming year.
I _______________________________________ understand that these are the minimum requirements to continue my employment. Printed Name: Other duties may be assigned as needed and this job description does not limit those other duties..
__________________________________________________________________________________________/Date_________________
Employee Signature
__________________________________________________________________________________________/Date_________________
Manager
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