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 Anthony D. Yarnell1156 Viking DriveFredericktown, OH 43019Phone: 740-694-5610Email: adyarnell@Career Objective:To work as a customer service administrator with a consumer goods manufacturing company and handle administration of customer service, built trust for the company, and ensure satisfaction of customers.Summary of Skills:Excellent customer service and sales experienceSkilled in conversing with customers in verbal and written English languageProfessional attitude in following protocol and guidelines of the companyExcellent product knowledge with abilities to resolve issuesSkilled in working in a team environment and motivating customer service executivesOutstanding mathematical, reasoning, and computer skillsWork Experience:Customer Service AdministratorGRT Solutions, Fredericktown, OHOctober 2014 - PresentEntering orders of customers in electronic order management system and following up processingInforming customers through emails about the dispatch of consignment and how to track them with using the web portal and docket numberScheduling daily tasks to on-field sales representative and preparing reportsEntering and posting details of merchandise received from suppliersEnsuring purchase orders, invoices, and dispatch papers are matching and according to the consignmentPreparing and distributing outgoing mail and managing credit accountCustomer Service AdministratorABC Company, Fredericktown, OHFebruary 2013 - September 2014Answered incoming calls and emails and provided brief answers to customers' requestsEnsured customers are provided with quality and prompt service and there are no or minimal issuesDrafted customers reports for internal use and maintained various logs on a daily basisOrdered and maintained records of office supplies and daily productionPrepared purchase orders, recorded payment, and followed up with overdue accountsVisited customers in person and collected overdue paymentsEducation:Bachelor's Degree in MarketingABC University, Fredericktown, OH2012Reference:On request. ................
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