Title:



Customer Care Associate

General responsibilities: Dedicated to serving our customers and striving to surprise and delight them with service beyond their expectations the Customer Care Associates are accessible and responsive to our customer in all points of contact to meet, address and exceed their needs in a timely manner.

Specific operating responsibilities:

• Serve as a telephone representative for inbound customer ordering and conduct inbound cross selling

• Be committed to truly inviting and hearing our customers’ voice by being warm polished courteous, friendly, articulate and willing to help

• Acquire and sustain necessary product knowledge and assist customers in matching their needs to SMP products

• Participate in and assist with cross-training of Customer Care staff on various departmental tasks

• Respond to Customer Service calls and letters, handle inquiries, clarify discounts, correct mis-shipments, and other customer service tasks in a timely manner

• Serve as order entry person for phone orders and to provide support in processing orders from other methods (web, convention, faxed, etc…)

• Serve as central point person for customer returns and credit memos

• Provide support by assisting others in your department or any other department when requested by your manager or supervisor

• Conduct verification of customer email and address information

• Be courteous, friendly, articulate and willing to help

Qualifications:

• 3-4 yrs sales customer service experience

• BS/Ba preferred but not required

• Knowledge Microsoft Office and experience with database management

• Ability to take initiative and multi-task

• Strong listening and selling skills

• Excellent oral and written communication skills

• Ability to work with patience and courtesy in customer relations

• Strong organizational skills

Please send resume with cover letter and/or Cover video to:

Human Resources

Saint Mary’s Press

702 Terrace Heights

Winona, MN 55987

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Electronic submissions preferred

humanresources@

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