Customer Support Specialist - HEALTHCAREfirst

HEALTHCAREfirst is the market leader in software & services for the homecare and hospice industry. For 25 years, we have worked with home health and hospice agencies of all sizes, providing products and services that have taken the industry by storm. We have an exciting career opportunity for a dynamic individual with limitless energy and enthusiasm. You'll find HEALTHCAREfirst a rewarding place to work. We value innovation and welcome change. At HEALTHCAREfirst you will have an opportunity to work on the cutting edge of technology in a great team-based work environment. We offer a competitive base salary with performance-based rewards. We provide a comprehensive benefit program which includes Paid Time Off, Paid Holidays, 401(k) Profit Sharing Plan, Medical, Dental, Vision, Health and Flexible Savings, Short and Long Term Disability, Basic and Supplemental Life Insurance. We also offer a number of perks including onsite industry education, a healthy snacks program, employee service awards and numerous company-wide events.

Customer Support Specialist (Springfield, MO)

We are looking to hire an experienced Customer Support Specialist in our Corporate Office located in Springfield, Missouri. We are seeking a high caliber individual interested in pursuing a rewarding career with a dynamic software company. Our Customer Support Specialists are responsible for delivering world class support and service to HEALTHCAREfirst customers via phone, fax, electronic mail, chat and other duties as assigned. This individual must exercise ownership and professionalism to make efficient company decisions that will assist in establishing and maintaining outstanding customer relations.

Responsibilities:

? Act as primary customer support contact person for HEALTHCAREfirst clients ? Handle initial inbound support requests via phone, fax, chat and email ? Document troubleshooting procedures and customer interactions in Call Management Systems ? Research customer issues to the point where a resolution is attained or call is escalated to next level of support ? Other duties as assigned by Support Manager

Qualifications:

? Excellent customer service skills ? Experience with computers, medical billing software, and/or home health industry is a significant plus. ? Proven ability to execute tasks in a timely manner (strategize, formalize, and communicate) ? Excellent written and verbal skills ? Ability to adapt communication style to the level of the listener (ability to communicate intricate technical issues

into a language that a client can understand) ? Ability to research issues and find solutions with tool given ? Aptitude in troubleshooting application and/or technical issues ? Willingness and ability to work with team members to achieve a common goal ? Willingness and ability to work effectively with members of other departments ? Open to dynamic change and ability thrive in such an environment ? Proven ability to research complex issues and find answers with little dependence on others to provide

assistance. ? Functional knowledge of Windows OS (Server, XP, 2000, etc.) and applications ? Functional knowledge of hardware configurations (A+ cert knowledge)

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