QUALITY COMPLAINT ALERT REPORT

[Pages:17]STEP 1

Management Review FRAM Plant & Dept:

QUALITY COMPLAINT ALERT REPORT

Enter Complaint into the VOC data base

VOC Data Base #:

Plant Manager, Quality Manager, Quality Supervisor, Operations Manager, Engineering Manager, Human Resource Manager

Complaint Date / Time:

Revision Date(s)

Customer Location:

Product information

Filter Type: Cust PN: Fram PN(Long): Lot No.:

Qty. Reported:

DOM/date code:

Customer Information

Customer Complaint # Contact Telephone Email

D2) Description of Complaint (verbal, picts, etc.):

MRB Review / Customer Requirements

Requirements

Input / Output

CA/8D Response?

Input

Containment ?

Input

3rd Party Sort?

Input

Expedited Shipment?

Output

Notify Other Locations?

Output

Return Suspect filters?

Output

Suspect Filter Returned?

Date:

Template Rev: CAPA FRAM 8D.xls Doc: CAPA FRAM 8D.xls Rev A 8/4/16

My signature belows confirms that I have read and been made aware of the customer complaint:

Department

Date

Trainer

Shift

Name

Clock #

Name

0 Clock #

Template Rev: CAPA FRAM 8D.xls Doc: CAPA FRAM 8D.xls Rev A 8/4/16

Customer/Reported by: Date Code:

Inventory Containment Form

Reported Concern and Product Involved

0

Product Description:

0

0

Customer Concern Number:

0

Tracking Number:

End Item Number: Line/Dept:

Concern Description

0

Third Party Sorting Required: 0 Sorting Company: Location: Purchase Order Number:

Containment/Sorting of Suspect Product at Customer Facility Quantity on Hand at Customer Location (if available): Quantity in transit to Customer Location (if available): Quantity/Duration of Sorting by Third Party:

0 0 0

0

Manufacturing Plants:

Greenville

Vendor

In-house Containment of Suspect Product (Components or Finished Filters)

Distribution Centers:

Costa Rico (CR)

Hebron (HB)

Illinois Whse (DS)

Location Part Number Hold Tag Quantity Location Part Number Hold Tag Quantity Location

Fernley (FN)

Toronto (TO)

Part Number Hold Tag Quantity

Part Number

Sorting Results of Contained Product

Qty Plt/Whse Date Code Qty Good Qty Bad

Part Number

Qty Plt/Whse Date Code Qty Good Qty Bad

Refer to Certifiction/Sorting Instructions for Cerification Requirments for good product to be returned to useable inventory. Defective Product Disposition Instructions

No containment required

Certification/Sorting Instructions

Instructions Prepared by:

Part Number:

0

Customer:

Filter Type:

0

Customer Part #:

Non-Conforming Condition Reported:

0

0 0

Tracking #: (CC, CAPA, etc.) Date:

0 1/0/1900

Required Tools/Devices/PPE

Wire brushes and knives not allowed unless specified.

Magnifier

Gloves

Thread Gage

Sleeves

Lock Box

1) Obtain product for inspection. 2) Review Individual part for non-conforming condition reported.

- if non-conforming condition found, place in designated area away from certified parts. - if part does not have non-conforming condition proceed to step 3. 3) Conduct quick general review for obvious defects such as: no paint chips, no scratches, no dents, no dirt/contaminates, no missing gaskets, no missing components, etc. - if unacceptable condition is found, place in designated area away from certified parts. 4) Mark acceptable parts with certification mark if required. 5) Place certified part into required packaging. Verify stacking pattern & pallet height against Packaging Set up sheet in JDE. - when handling/stacking open topped containers, insure top container does not drop into lower container. If it does,

inspect product in lower container to insure that no damage occurred. - if damage product is found, place in designated area away from certified parts. Replace with good product as needed. 6) Mark packaging with certification as required. 7) Document date codes and number of parts inspected

Pictures/Additional Information

For non-conforming filters found: - Document all non-conformance(s) found (not just reported condition), date codes, and quantities. - Obtain disposition instructions for non-conforming product and implement accordingly.

Certification Mark Requirements: Filter Marks

No Filter marks required Individual filter marks required:

Case/Carton Marks No case/carton marks required Case/carton marks required:

Pallet Marks No pallet marks required Pallet marks required:

Page 5 of 17

STEP 1

Management Review FRAM Plant & Dept:

0

Product information

Filter Type:

0

Cust PN:

0

Fram PN(Long):

0

Lot No.:

0

Qty. Reported:

0

DOM/date code:

0

D1) Team Members:

CORRECTIVE AND PERMANENT ACTION REPORT

Enter Complaint into the VOC data base

VOC Data Base #:

Plant Manager, Quality Manager, Quality Engineer

0

Complaint Date / Time:

Revision Date(s) Customer Location:

1/0/1900

1/0/1900

0

Customer Information

Customer 0

Complaint # 0

Contact

0

Telephone 0

Email

0

Containment

Quantity Contained

At Customer Location In Transit To Customer

At Fram Filtration

Fram Filtration WIP

Total

0

Defects Found

0

D2) PROBLEM: Description of Complaint (verbal, picts, etc.):

0

D3) Interim Containment Action:

N0.

Action Item

Resp.

Date issued Date Due Date Completed List Similar Products or Processes Affected

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Page 6 of 17

CORRECTIVE AND PERMANENT ACTION REPORT

STEP 1

Enter Complaint into the VOC data base

VOC Data Base #:

Management Review Plant Manager, Quality Manager, Quality Engineer

0

FRAM Plant & Dept:

Complaint Date / Time:

Revision Date(s) Customer Location:

0

1/0/1900

1/0/1900

0

PrDod4u) cRt ionfootrmCaatuiosne(s) (useC5-uwshtyoomr feisrhIbnofnoertmo aclteiaornly determine)

Containment

D5) Permanent Corrective/Preventative Actions

N0.

Action Item

Resp.

Date issued Date Due

Date Completed List Similar Products or Processes Affected

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Revision: 1 2014 04 08

Page 7 of 17

CORRECTIVE AND PERMANENT ACTION REPORT

STEP 1

Enter Complaint into the VOC data base

Management Review FRAM Plant & Dept:

0

Plant Manager, Quality Manager, Quality Engineer

Complaint Date / Time:

Revision Date(s)

1/0/1900

1/0/1900

PrDod6u) cVt EinRfoIFrmICaAtioTnION PLACNustomer Information

VOC Data Base #:

0

Customer Location:

0

Containment

N0.

Action Item

Resp.

Date issued Date Due Date Completed List Similar Products or Processes Affected

D7) Policies or systems changed to prevent reoccurance

DOCUMENT REVIEW/UPDATE PROCESS FLOW CHART PFMEA CONTROL PLAN INSPECTIONS/ML TRAINING AUDIT SCHEDULE OTHER:

D8) Closure Approval

Signature

Resp.

Date issued Date Due Date Completed NOTES/COMMENTS

Date

Comment

Closed by:

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Revision: 1 2014 04 08

Page 8 of 17

STEP 1

Management Review FRAM Plant & Dept:

0

PlaPnrtoMdauncatgeinr fAoprpmroavtaiol:n

CORRECTIVE AND PERMANENT ACTION REPORT

Enter Complaint into the VOC data base

VOC Data Base #:

Plant Manager, Quality Manager, Quality Engineer

0

Complaint Date / Time:

Revision Date(s) Customer Location:

1/0/1900

1/0/1900

0

Customer Information

Containment

C:\Users\jcg0235\Documents\Quality\Appendix 1-CAPA FRAM 8D Blank

Revision: 1 2014 04 08

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