Improving Patient Satisfaction Scores Through Creating a ...
Improving Patient Satisfaction Scores Through Creating a Service Excellence Culture
Patrick Shaul, LCSW
Objectives
Participants will review the HCAHPS survey Participants will learn the key components for
creating a service excellence culture Participants will be able to define the differences
between patient satisfaction scores and creating a service excellence culture Participants will be able to list specific strategies for improving patient satisfaction scores
Patrick Shaul, LCSW
Introduction
Patrick Shaul, ACSW, LCSW
Patrick Shaul, LCSW
HCAHPS
Hospital Consumer Assessment of Healthcare Providers and Systems
Measures patients' perceptions of their hospital experience
Patrick Shaul, LCSW
HCAHPS
Three goals 1. Produce comparable data on the patient's
perspective on care that allows comparisons across hospitals 2. Public reporting designed to create incentives to improve quality of care 3. Public reporting will serve to enhance accountability through increasing transparency
Patrick Shaul, LCSW
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- the patient experience book nhs england
- an overview of healthcare management
- care of the middle adult 40 yrs 65 yrs m
- communicating with patients and families
- enabling professionalism
- patience institute in basic life principles
- patient identification using two patient identifiers
- moral typecasting divergent perceptions of moral agents
- personal protective equipment ppe 102
- patient assessment definitions
Related searches
- creating a mission statement worksheet
- creating a business model
- creating a business plan step by step
- importance of creating a will
- creating a budget worksheet pdf
- creating a resume
- creating a vision statement exercise
- creating a business email
- creating a business plan
- creating a vision statement worksheet
- creating a marketing campaign example
- steps to creating a business plan