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I.Emotional Intelligence A.What is emotional intelligence?B.Personal competenciesC.Skills in emotional intelligence1.Understanding emotions2.Tools to regulate your emotions II.Personal Branding/AssertivenessA.Defining your personal brand1.Defining yourself and your strengths2.Controlling and developing your image3.Appearance matters4.Social mediaB.Assertiveness and self-confidence1.What is assertiveness?2.What is self-confidence?3.Obstacles to our goals4.Identifying your worth5.Positive self-talkIII. Employee Motivation A.The foundation of munity2.Influence3.OpennessB.Theories of motivationC.Motivation mythsD.Basic principles to remember about motivationIV.Change Management A.Is change necessary?B.Workplace changesC.The change processD.Responsibility of managing changeE.The four phases of changeF.The change cycleG.Resistance to changeH.Change concernsI.Tools to help the change process ................
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