Knowledge Management in Theory and Practice
[Pages:372]Knowledge Management in Theory and Practice
Kimiz Dalkir
Elsevier
KNOWLEDGE MANAGEMENT
IN THEORY AND
PRACTICE
KNOWLEDGE MANAGEMENT
IN THEORY AND
PRACTICE
Kimiz Dalkir
McGill University
AMSTERDAM ? BOSTON ? HEIDELBERG ? LONDON NEW YORK ? OXFORD ? PARIS ? SAN DIEGO SAN FRANCISCO ? SINGAPORE ? SYDNEY ? TOKYO
Elsevier Butterworth?Heinemann 30 Corporate Drive, Suite 400, Burlington, MA 01803, USA Linacre House, Jordan Hill, Oxford OX2 8DP, UK Copyright ? 2005, Elsevier Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Permissions may be sought directly from Elsevier's Science & Technology Rights Department in Oxford, UK: phone: (+44) 1865 843830, fax: (+44) 1865 853333, e-mail: permissions@elsevier.co.uk. You may also complete your request on-line via the Elsevier homepage (), by selecting "Customer Support" and then "Obtaining Permissions." Recognizing the importance of preserving what has been written, Elsevier prints its books on acid-free paper whenever possible. Library of Congress Cataloging-in-Publication Data Application submitted British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library. ISBN: 0-7506-7864-X For information on all Elsevier Butterworth?Heinemann publications visit our Web site at books. Printed in the United States of America 05 06 07 08 09 10 10 9 8 7 6 5 4 3 2 1
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This book is dedicated to my sons, Kemal and Kazmir, who are beginning their journey of discovery.
CONTENTS
Foreword
xiii
Acknowledgements
xv
1 INTRODUCTION TO KNOWLEDGE MANAGEMENT
IN THEORY AND PRACTICE . . . . . . . . . . . . . . . . . . 1
Learning Objectives
1
Introduction
2
What Is Knowledge Management?
4
Multidisciplinary Nature of KM
6
The Two Major Types of Knowledge
8
The Concept Analysis Technique
9
History of Knowledge Management
12
From Physical Assets to Knowledge Assets
16
Organizational Perspectives on Knowledge Management
17
Why Is KM Important Today?
18
KM for Individuals, Communities, and Organizations
20
Key Points
21
Discussion Points
21
References
22
2 THE KNOWLEDGE MANAGEMENT CYCLE . . . . . . . . . 25
Learning Objectives
25
Introduction
26
Major Approaches to the KM Cycle
26
The Zack KM Cycle
26
The Bukowitz and Williams KM Cycle
32
The McElroy KM Cycle
35
The Wiig KM Cycle
38
An Integrated KM Cycle
43
Strategic Implications of the KM Cycle
45
Practical Considerations for Managing Knowledge
45
vii
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