State of California • Edmund G. Grown Jr., Governor State ...

State of California ? Edmund G. Grown Jr., Governor State and Consumer Services Agency

DEPARTMENT OF GENERAL SERVICES Procurement Division

707 Third Street West Sacramento, CA 95605 (916) 375-4400 Fax (916) 375-4505 ? w w w . p d . d g s . c a . g o v

August 9, 2016

All Interested Providers

SUBJECT: Request for Information for Electronic Payment Acceptance Services (EPAY) Master Service Agreement (MSA)

INTRODUCTION The Department of General Services (DGS), Procurement Division, is releasing this Request for Information (RFI) to seek information from potential service providers regarding future Electronic Payment Acceptance (EPAY) Services MSAs. Note: The cost for developing a response to this RFI is entirely the responder's responsibility and shall not be chargeable to DGS or to any other State agency. KEY ACTION DATES Release of the RFI ? August 9, 2016 Response requested by August 24, 2016, 5:00 p.m. Pacific Daylight Savings Time (PDST) BACKGROUND The future Electronic Payment Acceptance Services MSAs may provide a full range of electronic credit card acceptance and processing services allowing ordering agencies to accept payment by means of credit card or other payment devices. The current EPAY MSAs provide: (1) Credit and Debit Card Processing; (2) E-Check Processing; (3) Electronic Check Conversion / Remote Deposit Processing; and (4) General Payment Services (Electronic Fund Transfer). The MSAs will provide services to the State of California agencies and participating local government entities. The current EPAY MSAs were established in 2010. The initial term consisted of five (5) years and included an option for one additional two (2) year extension period at the same rates, terms and conditions. It is anticipated that the future MSAs will be for a similar term with optional extensions. The current MSAs may be found at:



BUILDING GREEN ? BUYING GREEN ? WORKING GREEN

PROCUREMENT APPROACH This RFI is the first step in establishing EPAY MSAs. Based on potential service providers' and State subject matter experts' responses, DGS plans to release a solicitation to the public to which bidders may respond. Responsive and responsible bidders meeting the solicitation requirements would be awarded an MSA for Electronic Payment Acceptance Services. INFORMATION BEING REQUESTED DGS is requesting interested EPAY providers to respond to this RFI. Service providers are asked to review the RFI questionnaire, provide comments, and return as described in "Responding to this RFI" below. Any comments suggesting removal or a change to a requirement should be accompanied by a brief explanation supporting the suggestion and include a recommended alternative to the requirement.

RESPONDING TO THIS RFI Interested parties should complete the RFI Questionnaire by August 24, 2016, 5:00 p.m. PDST, as described in the Key Action Dates section provided on the first page of this RFI. If additional space is needed for your response, please continue your response on a separate word document. Submitting a response to this RFI is not a requirement to receive or respond to the subsequent solicitation. Please email your response and any supporting documentation to: Kimberley.Hettrick@dgs.

For immediate notification of future bid releases (RFP, IFB, etc.), bidders are encouraged to register with . All California solicitations are available at no cost. For questions regarding this RFI please contact Kimberley Hettrick via email at: kimberley.hettrick@dgs. or at: 916-375-4391. Sincerely,

Kimberley Hettrick

Department of General Services Procurement Division

Attachment I ? Electronic Payment Acceptance Services (EPAY) Request For Information (RFI) 2016

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Attachment I Electronic Payment Acceptance Services (EPAY)

Request For Information (RFI) 2016

Thank you for taking the time to complete this Request for Information (RFI) for the Electronic Payment Acceptance Services (EPAY) Master Service Agreement (MSA). As a provider of these services, your feedback is an important component in the State's market research used to develop future solicitations.

We are specifically interested in any input from providers of EPAY services regarding new services, industry changes, terms and conditions and applicable rules and regulations. Note: Respondents are advised to not include proprietary and/or confidential information as Californians have a right under the California Public Records Act to request public information.

Completion Instructions: ? Fill in the required fields to provide us your feedback. ? Please complete survey response no later than August 24, 2016 ? Email completed survey, any attachments or supporting documentation to: Kimberley.Hettrick@dgs. ? For questions please contact Kimberley Hettrick via email at: Kimberley.Hettrick@dgs. or telephone at: 916-375-4391.

1. Company Contact Information: Company Name Company Contact Name Contact Title Contact Phone Email

2. Does your company provide Electronic Payment Acceptance Services? No ? Stop here and do not complete the rest of the RFI. Yes

3. Does your company provide Electronic Payment Acceptance Services to Government entities? No Yes

4. The current annual number of transactions for this MSA is approximately 27 million. Does your company provide Electronic Payment Acceptance Services to large entities with comparable volume to the State of California? No Yes If yes, please identify the entities:

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5. The current Electronic Payment Acceptance Services MSA expires May 31, 2017 and the State will be soliciting for a new MSA in the coming months. Would your company be interested in submitting a response to a solicitation for Electronic Payment Acceptance Services that may lead to award of a contract for those services? No Yes If no, please tell us why you would not be interested:

6. Below is a list of services provided in the current Electronic Payment Acceptance Services MSA. Which of the following services does your company provide? Please check all that apply. Credit and Debit Card Processing E-Check Processing Electronic Check Conversion / Remote Deposit Processing General Payment Services (Electronic Fund transfer)

7. Does your company offer any additional Electronic Payment Acceptance Services that would benefit the State of California? No Yes If yes, please describe those services and how they would benefit the State:

8. Please tell us if there have been any changes in the regulations regarding Convenience/Service Fees and other Electronic Payment Acceptance Services industry practices since 2010. Please be specific in describing those changes and how they may impact your participation in a solicitation.

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9. Please tell us how the Electronic Payment Acceptance Services industry has evolved since 2010 and how those changes would affect the State's contracting efforts for those services.

10. In accordance with Government Code ?6160-6166, the State may use negotiations to establish EPAY MSAs. Previous negotiations included the State's General Terms and Conditions (GTC 610) found at and terms and conditions specific to the EPAY industry. Identify the specific GTC 610 sections and/or EPAY industry terms and conditions that may require negotiations and explain why.

11. Do you have any additional comments? No Yes If yes, please enter your comments:

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