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4114800-114935000000 Best Corporate/Institutional Digital Bank Awards 2019 Call for Entries QuestionnairePlease complete an Entry Form indicating if you are entering either the Corporate/Institutional Category or the Consumer Category or both. On the Entry Form, indicate the Sub-categories for which you wish to be considered for an award. The Corporate/Institutional Sub-categories are:- Best Investment Management Services- Best Online Cash Management- Best Trade Finance Services- Best Online Portal Services- Best Integrated Corporate Banking Site- Best Information Security and Fraud Management- Best Online Treasury Services-Best in Mobile Banking-Best in Social Media Marketing and Services- Best Mobile Banking App- Most Innovative Digital Bank- Best Open Banking APIsNEW FOR 2019On the questionnaire, check the boxes most applicable to your answers.? For open ended questions, please limit your answers to 50 words or less unless otherwise instructed.? Please follow the questionnaire template closely.? Participants should not delete any question from this document. If the question is not relevant, please leave it blank. Failure to follow these instructions could result in lower scores. ?Entrants may wish to provide limited additional information to support their submission, but with finite reviewing resources and time, Global Finance cannot guarantee all additional materials will be reviewed.The Infosys judging panel will review all submissions, and the editors of Global Finance will make all final award selections. All documents should be submitted to Chris Giarraputo, chris@. Call 1-212-524-3214 with any questions.Entry Deadline Extended To May 24, 2019Digital Strategy:By going digital, what cost savings have you seen?568642519177000420052519177000294322519177000180022519177000685800135890Less than 10%10%-20%21%-30%Greater than 30%00Less than 10%10%-20%21%-30%Greater than 30%Is your account opening and on-boarding process automated? 533400016700500339090016700500179070016700500685800111125Fully automatedPartially automatedAccount opening is offline00Fully automatedPartially automatedAccount opening is offlineWhat percentage of your products and services are available online?4243715910730068529341635More than 90%71%-90%50%-70%Less than 50%00More than 90%71%-90%50%-70%Less than 50%556260097155003048000971550016764009715500Please answer based on the following for SMAC (social/mobile/analytics/cloud)Does your bank provide self-service support content across SMAC improves customer retention? 424815010795NoYesNoYesDoes your bank create value for customers by providing cost savings?425767554610NoYesNoYesDoes your bank support multi-channel Integration (with other channels including handheld devices?)42672001270NoYesNoYes Downtime management 425767568580NoYesNoYesPlease highlight the key capabilities below for your corporate banking platforms? Does your bank provide aholistic omni-channel digital experience?421957564135NoYesNoYesDo your corporate banking platforms have the key capabilities to support Service Oriented Architecture (SOA)?421005034290NoYesNoYesDo your corporate banking platforms support STP in payments & settlement cycles?421957592710NoYesNoYes Are your corporate banking websites built on advanced web technologies; i.e. the bank's platforms are independent, open-system architecture and utilize cutting-edge technology enabling smooth integration?421957511430NoYesNoYesDo your corporate banking platforms support 24/7 operation?421957554610NoYesNoYesDo your corporate banking platforms support multi-country/currency implementation?421005073660NoYesNoYesDo your corporate banking platforms support Legal/regulatory compliance?421005058420NoYesNoYesDo your corporate banking platforms support cloud computing?425767596520NoYesNoYesDo your corporate banking platforms support Multi-Language Support?426720027940NoYesNoYesCan a customer initiate product application in any one channel and close in any another?4248150106045NoYesNoYesPlease highlight the products and services offered digitallyProductsProduct OfferingsNumber of productsoffered List names of products offered% of products offered online (0-100%)Investment Management Cash Management Trade Finance TreasuryServicesServicesInvestment ManagementCash ManagementTrade FinanceTreasuryY/N/NAY/N/NAY/N/NAY/N/NAE-statements as service????Consolidated view of accounts????External accounts aggregation????Extensive filtering capabilities for reporting????Financial planning using tools????Personalization????Notifications/alerts ????Portfolio recommendation????Setting goals for saving/virtual piggy bank????Online video chat????Online text chat????Online bill pay????Customer risk profiling ????Online money transfer????Advanced analytics for accounts????Financial activity feed????Prediction based on spending patterns????International remittances????Robo advisory????Online product application????Service requests using ATM????Service requests using web/mobile????Open banking ????Natural language processing????Cognitive optical character recognition????Are the products and services mentioned above available through multiple channels? 476250096520NoYesNoYesOnline Investment Management ServicesWhat percentage of your total banking customers use your online investment management services? 5372100793750038862007937500274320079375001600200793750068580016510Less than 25%51%-75%Greater than 75%25%-50%00Less than 25%51%-75%Greater than 75%25%-50%What is the year-on-year growth in the percentage of customers using your online investment management services?68580088900Less than 25%51%-75%76%-100%25%-50%Greater than 100%Less than 25%51%-75%76%-100%25%-50%Greater than 100%What is the year-on-year growth in total revenue from online investment management services?695325145415Less than 25%51%-75%76%-100%25%-50%Greater than 100%Less than 25%51%-75%76%-100%25%-50%Greater than 100%Please specify the tools/features used listed below:Online Investment Management ServicesYes/ NoSpecific Details (if any, Limit 50 words)Risk profilersPortfolio recommendationAsset classes availableFinancial planning toolsGoals/budget savingsOnline help through chatPortfolio review/recommendationsBusiness analyticsDashboardClient typesEnd-to-end processing capabilitiesValue added servicesSpecific strategies to encourage customers to use online IMS servicesInnovative/unique features distinguishing you from your competitorsOnline Cash ManagementWhat percentage of your total banking customers use your online cash management services? 5257800971550037719009715500262890097155001485900971550057150034290Less than 25%51%-75%Greater than 75%25%-50%00Less than 25%51%-75%Greater than 75%25%-50%What is the year-on-year growth in the percentage of customers using your online cash management services?5429256350Less than 25%51%-75%76%-100%25%-50%Greater than 100%Less than 25%51%-75%76%-100%25%-50%Greater than 100%What is the year-on-year growth in total revenue from online cash management services?56197515240Less than 25%51%-75%76%-100%25%-50%Greater than 100%Less than 25%51%-75%76%-100%25%-50%Greater than 100%Please specify the tools/features used listed below.Cash Management ServicesY/NSpecific Details, if any: Limit 50 wordsSpecific strategies to encourage customers to use online cash management servicesPayment servicesCollection servicesLiquidity management servicesInnovative/unique features distinguishing you from your competitorsValue added servicesCustomizable alerts and notificationsUser guides, training videos on how to use the cash management services onlineOnline Trade Finance What percentage of your total banking customers use your online trade finance services?525780018669000377190018669000262890018669000148590018669000571500123825Less than 25%51%-75%Greater than 75%25%-50%00Less than 25%51%-75%Greater than 75%25%-50%What is the year-on-year growth in the percentage of customers using your online trade finance services?441198072390005828665723900033870907239000244538572390001466850723900057150034290Less than 25%51%-75%76%-100%25%-50%Greater than 100%0Less than 25%51%-75%76%-100%25%-50%Greater than 100%What is the year-on-year growth in total revenue from online trade finance services?441198014986000582866514986000338709014986000244538514986000146685014986000571500111760Less than 25%51%-75%76%-100%25%-50%Greater than 100%0Less than 25%51%-75%76%-100%25%-50%Greater than 100%Please specify the tools/features used listed below.Trade Finance ServicesYes/No Specific Details, if any: Limit 50 wordsSpecific strategies to encourage customers to use online trade finance servicesConventional products (LC’s/BG etc.)Next generation products (MT798/BPO etc.)Document management systemValue added servicesClients of the bank can exchange trade documents electronicallyPaperless tradeAdoption of block chain in processing Trade finance transactionsInternet of Things (IoT) enabled tracking and monitoringOnline Treasury Services What percentage of your total banking customers use your online treasury services? 525780072390003771900723900026289007239000148590072390005715009525Less than 25%51%-75%Greater than 75%25%-50%00Less than 25%51%-75%Greater than 75%25%-50%What is the year-on-year growth in the percentage of customers using your online treasury services?5524509525Less than 25%51%-75%76%-100%25%-50%Greater than 100%Less than 25%51%-75%76%-100%25%-50%Greater than 100%What is the year on year growth in the total revenue from online treasury services?57150071755Less than 25%51%-75%76%-100%25%-50%Greater than 100%Less than 25%51%-75%76%-100%25%-50%Greater than 100%Please specify the tools/features used listed below:Online Treasury ServicesYes/NoSpecific Details, if any: Limit 50 wordsSpecific strategies to encourage customers to use online treasury servicesPromote this kind of services actively through branch or customer account managersClient education through interactive online programs, training sessions and awareness effortDoes your bank have an effective thought leadership program, proprietary client events, tradeshows and industry events as part of your brand's public relationship strategy?Does your bank have specific campaigns by product to individual clients supported by email or phone contact in order to present services?Providing attractive prices for online servicesReal time currency exchange ratesCurrency conversion facilitiesReal time alertsInnovative/unique features distinguishing you from your competitorsValue added servicesInitiate ACH transactions for payroll, vendor payments, pre-authorized debitsInitiate domestic and international wire transfersData delivery through various channels – email, FTP, direct downloadData export?to other applications, such as treasury workstationsIntegration with reporting/accounting software like QuickBooksDescribe the unique features of your corporate banking website.Single sign-on or straight through processing91440079375YesNoPartialYesNoPartialDoes the website have the following interactive features? Interactive FeaturesYesNoPlease give brand name, if any, for the featureSurveysToolsCalculatorsText chatVideo chatAbility to download statements in different formatsConsolidated dashboardAnalyticsBusiness intelligence reportingPersonalization featuresCompatibility with different internet browsersCompatibility with different operating systemsLinks/information from sources like Dow Jones, Reuters, CNN, etc.Integration with external vendors for utilities bill payment, tax payment, etc.Google Maps or any other geo-location based informationAny other features, please highlight (up to 100 words only)Digital Experience.How many channel optimization measures has your bank taken?7429506985Less than threethree to sevenMore than seven00Less than threethree to sevenMore than seven450532584455003095625749300017430756540500Has your bank observed any performance improvement due to infrastructure optimization?80962515240NoYesNoYesCorporate banking Website Does your website provide the following next generation features?FeaturesCurrently offeredPlan to offer in the futureNo plans to offerMultiservice windowResponsive web designOnline demo videosVideo chatHelp tabPaperless onboardingAutomated document managementMulti-bank aggregationE-commerce type experienceConsumer analyticsSingle holistic viewIs your web site compatible with a mobile browser (WAP browser)? 198183569850001123950698500075247515240YesNo00YesNo If Yes, please provide details of the technology used. (Please limit your answer to 200 words.)Corporate Mobile Banking Offering(s)Please highlight your mobile banking features.Mobile Banking FeaturesYes/NoCan it be used with all major types of smart phones?Biometric authentications?Quick enquiry facility?Easy to use banking tools for mobile users?Offers based on Geo locations?Allow rewards redemption?Changing daily transfer or point of sale limit?One step switch between personal and corporate account?What are the key strategies and drivers of your corporate mobile banking offering??Mobile Banking DriversYes/NoDoes it have consistent availability, interoperability and reliability across online and mobile channels??Does it allow to track and authorize a wide variety of transactions, including payments and trade transactions anywhere and anytime??Does it aid real-time decision making??Is it able to receive notifications of transactions??Can it handle multicurrency??Can it handle large amount transactions meeting the needs for the flexible use of corporate funds in cross-border trade??Can it provide various real-time account push notification functions, helping corporate executives to track the status of corporate funds??Does it provide an app for performing essential banking transactions such as bill payments, balance viewings, credit card transactions, equity trading transactions??What percentage of your total digital banking corporate customers enrolled for mobile banking?537210018542000388620018542000274320018542000160020018542000685800122555Less than 25%41%-60%Greater than 60%25%-40%00Less than 25%41%-60%Greater than 60%25%-40%What is the year-on-year growth in percentage of transaction volume initiated from mobile banking?68580012065Less than 25%51%-75%76%-100%25%-50%Greater than 100%0Less than 25%51%-75%76%-100%25%-50%Greater than 100% Mobile Web Banking and Mobile App BankingDescribe the current corporate mobile web banking channels/platforms/file format/security features.Mobile Web Banking FeaturesYes/No Specific Details, if any: Limit 50 wordsIncludes Multi-channel mode for deliveryProvides innovative products/services being offered via these platforms and the specific benefits of each platformRecent security featuresProvides innovative/unique features distinguishing you from your competitors offered to clientIs your mobile banking channel/platform capable of handling files carrying a rich volume of transactionsAllows different formats of files that are supportedSupports multi-level approval services via mobile banking solutions? (If yes, have you defined rule-based work flow for transactions?)Describe the current corporate mobile app banking channels/platforms/file format/Security features. Mobile App Banking FeaturesYes/No Specific Details, if any: Limit 50 wordsIncludes multi-channel mode for deliveryProvides innovative products/services being offered via these platforms and the specific benefits of each platformRecent security featuresProvides innovative/unique features distinguishing you from your competitors offered to clientIs your mobile banking channel/platform capable of handling files carrying a rich volume of transactionsAllows different formats of files that are supportedSupport multi-level approval services via mobile banking solutions? (If yes, have you defined rule-based work flow for transactions?)Is your desktop website optimized for Mobile? (Choose applicable features)63817516510Responsive AdaptiveMobile dedicated Desktop Site0Responsive AdaptiveMobile dedicated Desktop SiteHow many of the features and content available in website are in mobile site?609600180340Less than 25%51%-75%> 75%25%-50%100%Less than 25%51%-75%> 75%25%-50%100%What percentage of third-party services are integrated?657225133350Less than 25%51%-75%Greater than 75%25%-50%Less than 25%51%-75%Greater than 75%25%-50%During search, does your mobile site rank at the same level with the sister desktop site in search engines? 676275635YesNoSearch Engine DependentYesNoSearch Engine DependentMobile banking maintenance, upgrades and downtimeParametersYes / No Specific Details, if any: Limit 50 wordsI. Is there any strategy followed in your bank to handle the mobile banking downtime?II. Is there any strategy followed in your bank to handle the mobile banking upgrade?What is the average downtime faced by end users of mobile banking? 38385751371600054670874295Less than 1hr6hrs – 12hrsMore than 12hrs1hr – 6hrs 00Less than 1hr6hrs – 12hrsMore than 12hrs1hr – 6hrs 525780013716000262890013716000148590013716000 Are the following advanced technologies/trends in use in your bank?TechnologyIn use (Yes/No)Will implement in near futureNo plans to useBlock chain technologyCryptocurrenciesSocial media analyticsRobotic (automated) consultationNew credit underwriting modelsArtificial intelligenceInternet of ThingsWhat are your key focus areas in 2019-2020? (Please rank the following from 1-7, with 1 being the highest priority.)Focus AreasRank given (from 1-7)Social mediaPaymentsMobilityAcquiring/co-innovating with fintech startupsOmni-channel bankingCore platforms upgrade/conversionAdvanced analytics and big data in useWhat new areas of innovation or innovative techniques is your organization currently working on or planning to implement in order to increase revenue and drive business growth? Area of InnovationIn Use Now(Yes/No/NA)In Planning Stage for Future Use(Yes/No/NA) Specific Details, if any: Limit 50 wordsCloud based platforms for corporate bankingFintech partnershipsInvestment in block chain/distributed ledgers/ cryptocurrency initiativesLeveraging big data for analytics Robotic consultation Global and centralized processing systemsModernization of legacy IT/old banking applicationsMultibank capability Enhanced connectivity between client and bank’s applicationsUse of APIs to build dynamic ecosystemPlease highlight the areas of innovation being focused on to enhance customer satisfaction. Area of InnovationIn Use Now(Yes/No/NA)In Planning Stage for Future Use(Yes/No/NA) Specific Details, if any: Limit 50 wordsCollaborative development/ user-centered customer-journey design (For example: Using social media, face-to-face interaction, customer feedback forms etc.)Internet of Things for corporate bankingPaperless transactions for international trade Cyber security (For example: biometrics or any other advanced techniques)Real time portfolio analysis Social MediaWhat is the turnaround time for responses on your social media channels?5978525660400041878255651500294132066040006667508890Less than 2 hours6-24 hoursGreater than 24 hours2-6 hours00Less than 2 hours6-24 hoursGreater than 24 hours2-6 hours18002256604000 Has social media (LinkedIn, Twitter, Blogs, Mashups etc.) been included as part of your corporate banking online strategy?right6350YesNoYesNo What do you use social media channels for (please check all that apply)?Goal Specific Details, if any: Limit 50 wordsAwarenessProduct promotions and campaignsGrievance reportingCommunity buildingResearchTransfer moneyThought leadershipInternal improvementsSocial media analyticsRun virtual banks to provide products and services through social media platformsInformation SecurityWhat are the basic and advanced level technologies in place for monitoring and preventing online banking (including mobile banking) fraud/theft/hacking and other new age frauds (including information on layered security features, features to ensure transaction security, levels of user authentication, encryption protocols used, etc.)?ParametersYes / No Specific Details, if any: Limit 50 wordsSupports multi-level authorization facility is in placeSupports data encryption is in place for high value/high volume of transactionsReview its own security risk assessment, and update the policies and procedures to confront new online threatsPeriodic alerts for customers to check & follow the latest security recommendations to protect their computersLimit Daily number of transactionsLimit transaction values Does the online portal have secured cloud Integration to save or archive transaction details? (Applicable for all transaction banking products.) right118110YesNoYesNoAre you proactively reviewing local and global regulations (AML Compliance /Fraud etc.)?3872865736600047625057156 monthsOne YearMore than 1 year006 monthsOne YearMore than 1 year2373630730250012077708191500Open Banking APIs for Corporate BankingDoes your bank’s API dash board provide list of all available APIs with real time information about them?783772172274YesNoYesNoIf yes, please list the APIs supported:APIsYes/No Comments, if any: Limit 50 wordsAccount APIsAccount management API such as cash flowCustomer APIsFX rates APIsInvestment APIsLoan APIsMerchant APIsPayment APIsTransaction APIsAuthentication verification APIDoes your bank use API’s for real-time payments?831273175895YesNoYesNoPartnership with Fintech to develop/use APIs related to corporate banking?81939811240YesNoYesNoIf yes, please provide the details for the following:Number of Fintech partners for open banking integrationFintech partners (names)Functionalities provided to (limit 50 words) ................
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