Microsoft Word - MSORMAN Learning Contract - 1st Term ...
ASIA PACIFIC COLLEGESchool of ManagementGraduate ProgramMaster in Managementwith specialization in Business AnalyticsCOURSE SYLLABUSCodeMmsermaTitleService and Supply Chain ManagementCredit Units3.0DescriptionService and supply chain management (SSCM) is the active streamlining of a business' supply-side activities to maximize customer value and gain a competitive advantage in customer service management. SSCM represents an effort by suppliers to develop and implement supply chains that are as efficient and economical as possible. Supply chains cover everything from production, to product development, to the information systems needed to direct these undertakings. SSCM attempts to centrally control or link the production, shipment and distribution of a product. By managing the supply chain, companies are able to cut excess costs and deliver products to the consumer faster. This is done by keeping tighter control of internal inventories, internal production, distribution, sales and the inventories of company vendors. ObjectiveAt the end of the course, the student must have utilized business analytics to the connected network of individuals, organizations, resources, activities and technologies involved in the manufacture and sale of a product or service. A supply chain starts with the delivery of raw material from a supplier to a manufacturer, and ends with the delivery of the finished product or service to the end consumer. The manager oversees each touch point of a company's product or service, from initial creation to final sale. With so many places along the supply chain that can add value through efficiencies or lose value through increased expenses, proper SSCM can increase revenues, decrease costs and impact a company's bottom line.OUTLINESessionTopic/sActivities1Part I: SUPPLY CHAIN MANAGEMENT: AN OVERVIEW.Introduction to Supply Chain Management.Class DiscussionCase AnalysisSpreadsheet Exercises2Part II: SUPPLY ISSUES IN SUPPLY CHAIN MANAGEMENT.Purchasing Management.Class DiscussionCase AnalysisSpreadsheet Exercises3Creating and Managing Supplier Relationship.Ethical and Sustainable Sourcing.Class DiscussionCase AnalysisSpreadsheet Exercises4Part III: OPERATIONS ISSUES IN SUPPLY CHAIN MANAGEMENT.Demand Forecasting.Resource Planning Systems.Class DiscussionCase AnalysisSpreadsheet Exercises5Inventory Management.Process Management--Lean and Six Sigma in the Supply Chain.Class DiscussionCase AnalysisSpreadsheet Exercises6Midterm Service Management AssessmentResearch PaperOnline Consultation7Midterm Business Analytics ProjectOral PresentationPanel Discussion8Part IV: DISTRIBUTION ISSUES IN SUPPLY CHAIN MANAGEMENT.Domestic U.S. and Global Logistics.Class DiscussionCase AnalysisSpreadsheet Exercises9Customer Relationship Management.Global Location Decisions.Class DiscussionCase AnalysisSpreadsheet Exercises10Service Response Logistics.Class DiscussionCase AnalysisSpreadsheet Exercises11Part V: INTEGRATION ISSUES IN SUPPLY CHAIN MANAGEMENT.Supply Chain Process Integration.Class DiscussionCase AnalysisSpreadsheet Exercises12Performance Measurement Along the Supply Chain.Class DiscussionCase AnalysisSpreadsheet Exercises13Final Business Analytics ProjectOral PresentationPanel Discussion14Final Service Management AssessmentResearch PaperOnline ConsultationREFERENCESTitleAuthor/sYear PublishedPrinciples of Supply Chain Management: A Balanced Approach, 4th Edition. Cengage LearningJoel D. Wisner, Keah-Choon Tan, and G. Keong Leong2016Supply Chain Management: A Logistics Perspective, 10th EditionCengage LearningJohn J. Coyle, C. John Langley, Jr., Robert A. Novack, and Brian J. Gibson2017Logistics & Supply Chain Management, 5/EPearson EducationMartin Christopher2016Service Management: Operations, Strategy, Information Technology, 8/ed. McGraw-HillJames A. Fitzsimmons & Mona J. Fitzsimmons2014Managing Operations Across the Supply Chain, 3rd EditionMcGraw-HillMorgan Swink, Steven Melnyk, M. Bixby Cooper, and Janet L. Hartley 2017INSTRUCTIONAL TOOLSSystemFunctionURLMicrosoft ExcelData Analysis ToolPak for complex statistical or engineering analyses? LMSFree cloud-hosted LMS+ with nothing to download or install Registration code: apcstudentSubject password: (c/o instructor)Cengage OnlineCompanion website analysis and class discussion30%ExamsWritten and online assessment20%ExercisesModeling and analytics workshop30%ProjectResearch paper and oral presentation20%Total100%GRADING SYSTEMGrade PointDescriptionLetter RatingPercentage Grade4.0ExcellentA97-1003.5SuperiorB+93-963.0Very GoodB89-922.5GoodB-85-882.0SatisfactoryC+80-841.5FairC75-791.0PassD70-74RRepeat<700.0FailFExcessive Absences ................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.