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Albert Port er

Operat ions Managem ent

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Operat ions m anagem ent ? 2009 Albert Port er & Vent us Publishing ApS I SBN 978- 87- 7681- 464- 9

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Operations Management

Cont ent s

1. Introduction

1.1 What is Operations Management? 1.2 Manufacturing and Service Operations 1.3 The Systems View of Operations Management 1.4 The Process View of Organisations

2. Operations Strategy 2.1 What is Strategy? 2.2 Levels of Strategy 2.3 The Role of Operations in Strategy Development 2.4 Operations Competitive Priorities

3. Product Design and Process Selection 3.1 Generating Ideas 3.2. Product Screening 3.3 Preliminary Design 3.4 Final Design 3.5 Methods for Improving Product Design 3.6 Process Selection

4. Total Quality Management 4.1 The Cost of Quality 4.2 Quality Systems

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Operations Management

5. Statistical Quality Control 5.1 Chance Causes of Variation 5.2 Assignable Causes of Variation 5.3 Types of Control Charts

6. Supply Chain Management 6.1 Fluctuations in the Supply Chain 6.2 Supply Chain Procurement 6.3 Supply Chain Distribution

7. JIT and Lean Systems 7.1 Eliminate Waste 7.2 Continuous Improvement 7.3 JIT Pull Systems

8. Capacity Planning 8.1 Identifying Capacity Requirements 8.2 Evaluating Capacity Plans

9. Facility Location and Layout 9.1 Facility Location 9.2 Location Factors 9.3 Layout Design 9.4 Designing Product Layouts - Line Balancing

10. Work Systems Design 10.1 Job Enlargement 10.2 Job Enrichment 10.3 Implementation of Work Design Approaches

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